Auto Body Express
Services
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Review Highlights
“Shane was unbiased and did not allow for any disrespect for a customer hadn't even spent a penny there.” in 30 reviews
“Alex also found a number of creative ways to help cut back on his original estimate and save me some money.” in 7 reviews
“The good folks at this shop did a good job restoring my car to the shape it was in before the collision.” in 3 reviews
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About the Business
Business owner information
![Photo of Shane L.](https://s3-media0.fl.yelpcdn.com/buphoto/40YJ3-ta4MMmxgNEROXuTw/90s.jpg)
Shane L.
Friendly customer service and professional collision repair & painting.
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Ask the Community
Q:
Are they AAA approved shop?
A:
Hi Jackie, We work with all Auto insurance companies. We are not a DRP (Direct Repair Shop) for AAA, however we have a great working relationship with them. If you have any other questions, please feel… more
Shane L., Business Owner
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Overall rating
60 reviews
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- Justine J.Dublin, CA22813Jun 8, 2023Updated review
Professional, friendly, and efficient! I've been coming to them for the past 10 years. From a custom paint job to a moderate collision years later, I recommend Shane and his team to anyone. They were communicative on the process, pricing, and updates as they happened. My brand new minivan had pretty big damage along the entire side, and after Auto Body Express fixed it up, my friends and family said it looked good as new.
Helpful 1Thanks 0Love this 0Oh no 0Jan 17, 2023Previous reviewAbove and beyond service! Accidents are inconvenient and insurance companies are a headache, but Shane and his team have absolutely made this process as seamless as possible. Their team is professional and efficient, but also very down to earth and just awesome. Our insurance company was a real nightmare just getting through the process of approving our claim, but Shane's team diligently followed through in making sure the insurance company didn't give us the run around. Our car was fixed in great timing and we are happy to have worked with Auto Body Express!
- Kristia S.Pleasanton, CA3533538Jul 1, 2021
I had such a great experience at Auto Body Express and highly recommend this place!! Very professional and super knowledgeable staff. This is a genuine business that actually cares about their customers. I dread going to mechanics / car shops but this place really made you feel comfortable and at home.
Shane was great at listening to my needs and keeping prices affordable especially since I wasn't going through insurance. I got a few quotes at other body shops that were in the thousands more than my car is worth!! Other places quoted me 15 hours of labor, and basically replacing my entire front of the car. Along with a paint job which I didn't even ask for. I drive my car a tons and it's very old that when I dented my front bumper it was hanging off and needed fixing ASAP (see before and after pictures). Auto Body Express knew exactly what to do... they heated the bumper then popped it out and attached the bumper back to the car. I don't care about the aesthetics of my car since it's very beat up already.
It was so nice going to a local business that didn't try to overcharge you or make you order parts to make your car functional again. No parts were replaced and the job got done in less than an hour. Thank you so much for all your help Shane and team!! :)Helpful 0Thanks 0Love this 0Oh no 0 - Tiger T.San Leandro, CA02326Jun 8, 2023
Shane and his staff have repaired mine and several friends and clients vehicles to a Higher Standard of Detail not expected by Me. You couldn't tell the Collision occurred so Thanks again to Shane.
Helpful 0Thanks 0Love this 0Oh no 0 - Sumedh V.San Leandro, CA02Apr 24, 2023
I had an issue with my car's (BMW) bumper where my bumper tabs were broken. I took it over to these guys on recommendation by an auto shop that has been working on my family's cars for year so I didn't hesitate to try them out. The place seemed very disorderly and not properly managed when I got there just the first time. it took me 3 whole visits just to finally get a hold of someone who was (or atleast claimed to be) a manager there to take a look at my car and see if they could help me and give me a quote for the repairs. On the third visit there was an Indian/Fiji looking man who was on the heavier side and said he was one of the managers. He said he'd come take a look at my car. Upon looking at it he says right away that the clips are broken on the bumper and they can't fix it. Then he starts pointing out that the alignment on my bumper is wrong and that it shouldn't be that way. He says something about a portion of it covering the headlight and it's wrong. As I tried to explain that the vehicle naturally has that look, he starts calling me "rude" and saying he won't work on my car to which I tell him he already claimed they couldn't work on it even earlier to which he says we are able to do it but I won't do it for you which makes me really wonder if they really could help me or if he just made accusations on me to hide the fact that they are incapable of doing the work. Either way, PLEASE STEER CLEAR OF THIS PLACE. I repeat, DO NOT TAKE YOUR VEHICLE HERE. Very poor service and disregard of customers and their issues:(((
Helpful 1Thanks 0Love this 0Oh no 1Business owner information
Shane L.
Apr 25, 2023
Good morning Sumedh. I am sorry that you found our customer service not satisfactory. Based on the conversation I had with both my manager and body tech. Your car had damage that warranted the replacement of the front bumper. The tabs were broke and could not be repaired. They also pointed out that the headlight was broken as well, and that we could not be held responsible for it if we tried to repair the vehicle in the manner which you wanted it repaired. You kept telling them that you only wanted to repair it and snap it back in. When they tried to explain that we can't just glue it back together, that there was more damage to the bumper, you argued that it can be done. We are a shop that has to make sure that the vehicle is repaired correctly not only for our liability, but for your safety. There are shops out there that may have entertained your repair ideas, but unfortunately we can not repair vehicles in a manner that would be unsafe.
- Isis L.San Leandro, CA883382408Jun 24, 2020
I had a little fender bender a while back and needed a reliable auto body team who could get the job and not give me the run around. A friend recommended me to give Shane a shot and boy Im glad I did.
Shane and his crew which consisted of Frank & David(probably others but this is who I dealt with) communicated with me on when to bring my vehicle, the status and when to expect it back.
Highly recommend these guysHelpful 1Thanks 0Love this 2Oh no 0 - Corinne M.Castro Valley, CA0810Dec 13, 2021
I backed into a pole and completely blew out the rear window of my van, causind body damage as well. Shane made it look as good as new in record timing!! My car was recently hit and I'm headed back for Shane to do his magic once again :) A+
Helpful 0Thanks 0Love this 0Oh no 0 - Crystal R.San Mateo, CA58157Jul 12, 2019
The best work ever!!!! Just make note...... they moved down the street to 903 WILLIAMS ST in San Leandro!
:)Helpful 1Thanks 0Love this 0Oh no 0 - Sebastian T.Oakland, CA02Aug 25, 2022
Amazing work, gets done quick, very great costumer service. I really recommend this shop for any type of automotive work. Best shop I've ever been too!
Helpful 0Thanks 0Love this 0Oh no 0 - Amber T.Alameda, CA01219May 21, 2022
Super highly recommend this place!!! I brought my Mini Countryman in to replace the bumper, which was cracked (long story) and to fix one of the flood lights. Latchman did a thorough walk through with me around my car to review everything and pointed out what needed to be repaired and explained why, which I really appreciated. He ordered the parts and let me know when they arrived. The parts took a while to deliver but Latchman kept in touch with me, providing updates and following up with BMW for the parts. After the parts arrived, I brought my car in on a Monday at 7:30am. Latchman said they would do their best to have everything done by Friday. It was ready on Tuesday,the very next day!!!!! 4 days early!!!!! Joe was able to work on my car all day Monday and got it done. Everyone there is so nice! Now I have a "guy" who does autobody work. Hope I will not need to be back soon, but if I ever need body work again, I will absolutely be going to Auto Body Express! Thank you guys!! Stay awesome!!!
Helpful 0Thanks 0Love this 0Oh no 0 - Yvette Q.Castro Valley, CA5752Dec 18, 2020
Return customer - Shane and his team did a great job in repair my Toyota camera. The Auto Body Express team is professional and courteous. They repaired my car in a timely manner. They even detailed my car. Thank Auto Body Express. I will definitely recommend future customers.
Helpful 1Thanks 0Love this 0Oh no 0
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