Auto Towing

So my insurance, allstate, with roadside assistance used auto towing to pick up my car. Unfortunately there was a delay of two hours and that's fine, but I had to call three times to ask for an ETA cause our cars never break down at a "convenient" time but it was stressful sorting this out on a work day. Anyways, the four stars are for Jose, he just picked up my car and super friendly and helpful. Helped me guide my car out the parking lot and his good attitude helped me tune out the awful sounds my Camry was making. He was really mindful about "loading" it, sorry not sure the correct terminology for towing cars. Thanks for your help Jose, take care of her, appreciate it!

I used this towing service last month when my car got a flat tire. I was driving home from the Oakland airport over to to Berkeley. It was after-dark so I felt nervous about pulling over at night by myself on the freeway. Thank god for cell phones.

I found them by calling 411 (I said cell phone, not smart phone) Their dispatch got to my car quickly, towed my car and gave me a ride too, so I felt super safe and taken care of.

This week I used them again - this time to tow an old Volvo that had been sitting in my driveway for too long. I called these guys and liked their service again.

I hope I never have a flat tire again the nighttime situation, but I would call these guys again anytime I'm in need for towing.

This company is actually operating under emergency towing oakland. But the receipt for them states toro road runners. This website:

http://towing-oakland.com/jump-start-battery/

They are crooked scammers! Charged me $145 for a jump start! They took over 45 min to get there, despite the 30 min guarantee and jump started my car in 1 min & charged me an astronomical amount of money when they LIED by not staying within. The estimated time frame. Beware this company!!!!

Absolutely horrible service.
I'm surprised to find that they are located in Oakland.
I was tricked by the Palo Alto page that makes it seems like they have
a Palo Alto location.
Anyway today I needed a jump for my dead battery.
I called and the dispatcher said it would take less than 30 minutes. I said okay and proceeded to wait. At 30 minutes I get a call from the driver.. He's says he'll be there in 30 minutes...okay....He gets there in about 50.

We jump the car. I ask for a discount for waiting Over an hour more than I was told. He says sure. He gives me a 20 dollar discount.
Then he shows me the bill, 100 dollars....after 20 dollar discount.

He can't even get the numbers right in this head. He says its 55 for the service call, and 45 for the jump. Then he says actually the jump is 65. Right a 65 dollar jump NOT including the service.. I think he just added the "discount" right back into the price.

I had to get to work, and wasn't willing to argue anything really so I just paid and left. Do use these guys.

STAY AWAY!!! I called this company after getting a flat tire on I80. Not only did they never show up but they charged my card $55. Unfortunately I gave them my debit card so I'm still disputing the charge.

My advice call 511 and say 'freeway aid'. The bay area offers free freeway patrol for a flat tire, jump start, or will even bring a gallon of gas if you're out --- all for FREE!

Do NOT call this company for ANY reason. I called them needing a jump start. Immediately the dispatcher tried to sell me a new battery. Told me his driver would call me right back. Driver called about 15min later to tell me that a new battery would cost $200 and the service call would cost $300!

$500!!?? Are you out of your mind?!!?

I called Betts Towing and their driver was there in less than 10min. Gave me a jump start and I was on the road again for $65.

I was stuck on the side of the road because I have dead battery. I don't have AAA so I decide to call auto towing. I told the lady Over the phone about my dead battery and she said she would send out the towing truck to come over and get my car. I was relieved when I saw the towing truck only 30min later. Auto towing gave me a really good price for the towing service. I recommend Auto towing for any roadside assistance you might need.

I had a dead battery on 4th & Brannan, San Francisco. I called the first website I found. Big mistake. "Sure, ma'am; We can be there in 15 minutes.
I received that line 5 times over the next hour & a half. I finally got a jump from a good samaritan! They called back from several different numbers 408-219-3177 & 800-518-8687. If you get a call back from any of these numbers, call someone new. They aren't coming!

Total scam. Somehow my simple 10 minute battery replacement was charged the full labor fee?? I expected a mark up on the battery, but the amount I was charged is criminal and left me in tears.

What was I thinking. I should have just signed up for AAA and gotten a free tow to the batter outlet 5 minutes away where I would have just paid $10 for install.

CRIMINALS!! Taking advantage of stranded people. Left me in tears.

The guy who jumped my car was really nice and hurried to get to me because he knew I was on a time crunch. I really appreciated that - but the cost was outrageous, and not what I was quoted on the phone!

I was charged $140 for a jump. The jump took less than 5 minutes and I'm in the area. When I called afterwards to ask about the cost, the lady on the phone hung up on me. Honestly! Who hangs up on a customer? I will NEVER EVER use this company again.