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“I drive a BMW and am new to Mercedes and David was so patient introducing me to this fabulous new car!” in 385 reviews
“David Chao at Autobahn Motors has set a standard for me on how sales should be handled at every car dealership.” in 46 reviews
“Ernesto Gadala (Sales) and Wais Omar (Finance) were extremely helpful in getting me from A-Z in the process.” in 22 reviews
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- Mui L.Union City, CA01Jul 31, 2024
Rachaude is amazing and very attentive to all my needs!! He gave me incredible service.
Helpful 0Thanks 0Love this 0Oh no 0 - Mecca L.Burlingame, CA18512014Aug 13, 2024
Only go to Josh for service. I been through countless Mercedes and I only trust Josh. He communicates and identities issues. Super proactive
I don't let anyone but Josh touch my car.
He's the reason I stay with autobahn! Always ask for Josh !Helpful 0Thanks 0Love this 0Oh no 0 - Liang M.San Diego, CA2231Aug 20, 2024Updated review
[Update] The technicians found no refrigerant in my brand new car. None. Zero. They added it and checked the system for any leaks and found none. They suspected that the factory forgot to add it in the 1st place.
This is such a weird and embarrassing mistake for Mercedes. The dealer put on some coating to the trim of my car if I remember correctly which I don't really care. I'm changing my rating to 3. I appreciate all the things they did to make up for that and all the harassing phone calls and messages for taking this review off but this was my first and will be my last time I ever purchased a Mercedes.Helpful 1Thanks 1Love this 0Oh no 1Aug 13, 2024Previous reviewThe AC of my new GLE hasn't been blowing cold air since day 1. I blame myself for not testing it when I picked it up, but I'm leaving one star here until I can return this stupid loaner car.
- 39206816Jul 27, 2024
A good friend of mine intro'd David Chao to me and I am now happily introducing him to any of you looking for a car at Autobahn!
David was extremely knowledgeable, honest, personable, and overall made my car buying experience so great! He kept me updated on the progress and is very responsive/reachable.
Definitely look for him if you have interest in any of their carsHelpful 1Thanks 0Love this 0Oh no 0 - Jul 16, 2024Updated review
I have been receiving notices from Autobahn Motors to buy an extended warranty. First hard copy letter, "Your warranty has expired" and now email stating the same. This for a car I bought in February that was CP0 and included a year after the original expired. Total was about 2 years. This present practice boarders on false sales practices. I recall the pressure I got from the finance guy as I was signing papers to get out of the store after my purchase to buy an extended warranty "that you can cancel any time." I paid cash for the car and just wanted to leave and still had to say No at least 5 times. Now this. Obviously high margin profits or they wouldn't be doing this. I wonder how many people succumbed to this practice? Anyway I'd expect more from Autobahn. I cc'd Joe Cox, GM, but I'll never hear from him.
Helpful 2Thanks 2Love this 0Oh no 1Mar 3, 2024Previous reviewI purchased a car from Autobahn about a month ago. I wrote a short review as it was a good experience.
Since the actual purchase I received several "How did we do" outreaches both from Autobahn and Mercedes asking me to access the entire buying / selling process.
One of those notes was from Joe Cox, General Manager. Now I'm not stupid enough to think Joe did this himself. He doesn't have time to do this as his store sells lots of cars. He should, however, either read the responses or have a marketing person read them. Otherwise why even bother?
Case in point-- I took the time to write him ( as requested) a personal letter outlining some things I thought might be helpful information. Weeks went by and no response. Then a note which was a repeat of the first note they sent me. Huh? Is anyone home or honest mistake? I tend to give the benefit so I sent the letter again. Still no response except a week later Mercedes sends me a Survey. I filled it out and added some comments. No "thanks" for your time...or acknowledgement it was received. Just seems strange.
Anyway, the following is the letter I sent Mr Cox about my experience:
"Hello Joe,
Nice of you to ask. Thought I'd reply privately before doing an external review. First, Autobahn does a lot of things right. On the sales side I'd say from my limited experience your people are sharp, intelligent and attentive. My need was a little unusual, I needed an interim car until my new Porsche 911 arrives mid year. As a past multiple Mercedes customer I decided to look into buying a 3-4 year old 300C. A "go to the store" car. I live in Pebble Beach-- you had better selection and more reasonable pricing than my local dealer. I called your store, a SDR was helpful in providing information I requested and I then spoke to Cooper. Made an appointment for the next day and saw the two cars I picked out. Decided on one and ended up writing a check. Nice car, I'm happy.
Where it could be better-- the car was quick washed, inside windows not cleaned, not the previous CPO experience I had at Marin Mercedes. Cooper is good, compared to the usual auto sales person he excels. However, I know he was working another deal simultaneously-- even so he did a good job. He rushed through going thru car features, buttons etc quickly. I needed more. Just Enough to get me out of the lot. Gas tank only 1/2 full. 2nd key and owners manual were going to be mailed to me. He didn't have access to them.( got a note they were sent being sent).
Just because it wasn't a new car, this car was new to me. Felt like going to Hertz and getting a rental except their gas tank Is full. I just wanted a little more "love."
You move a lot of cars. I know. I took this time so you'd have a different picture than a traditional Cars.com review. Not unhappy and even with the "misses" better than most dealers. More love would get you closer to an Apple Store experience. Your store looks high tech-- feels good, just need to connect more dots.
Wish you all the best.Jan 7, 2019Previous reviewIts been some time since i have had service at AutoBahn Belmont. years actually ---the service manager i worked with, Gus Costas, was always helpful and i appreciated he never tired to pushed to sell me the "nice to have" services--just what was really needed--I moved on and thought I'd try again.
Today, just now actually, i called service to schedule a 75Km service on my 2012 E Coupe --its my "Driver' and i love it and its reliability. Well all i can say is the people i came into contact with today are right up there as the worst examples of people i'd like working with me. standoffish, disinterested, not caring--i could go on.
The call into the dealer is via 800# 866#--couldn't easily find a 650 locla #--strange. Anyway, i did the "press 1" for service and the phone rang and rang---finally the automated voice said, "press an extension if you know your party"--well i don't know anyone and before i could hit the "0" i was disconnected. Call 2----always call the sales line---they always answer the phone---she did and i asked to be transferred to "Service." i was transferred and yup, you guessed it, nada, zip, zero connection. Call 3 ( you can't say i didn't try) I get the operator, I guess, and I tell her my connection problems---she says to me--"well no service advisors are available---you know its Monday and we don't have as many people here to serve. I can take your number and have someone call you." i declined.
I think management is totally clueless---do you think any of them have tried to call in and actually get a live person? Give the low scores i've seen from other Yelpers i am not surprised. how do these guys even stay in business?? Service Advisor? that's an oxymoron at this dealership.
Needless to say I will not be going back. Ever. The irony is they don't care. They obviously don't read the reviews about their business practices.
I can highly Recommend Mercedes --I wouldn't recommend doing business with this dealership. Period. - Reaper Made D.Las Vegas, NV036Jul 31, 2024
Amazingly great! My sales associate was Ruch! Super courteous satisfied all my needs and expectations. Even those that I was unaware of...his professionalism and attention to detail proved above reproach! Thanks so much for providing outstanding service to this little ol' Marine. Semper Fi!
Helpful 0Thanks 0Love this 0Oh no 0 - Sue R.Walnut Creek, CA032Aug 30, 2024Updated review
Autobahn Motors is the only place to buy your car! We've had excellent service and highly recommend Franz Krieg to help you purchase your dream car. Franz knows the cars and will get the options you want. We love our car and feel confident in our choice. Franz is patient, friendly and professional. We recommend him to all our family and friends.
Helpful 0Thanks 0Love this 0Oh no 0Jul 31, 2024Previous reviewCan't say enough about Franz Krieg and his expertise in Mercedes cars. If you need someone who will listen to you, match you with the car of your dreams, go see Franz now! His professionalism, honesty and knowledge is unmatched. We've recommended him to all our family and friends.
Dec 29, 2023Previous review5 stars for Franz Krieg! Very knowledgeable and patient. I had a lot of questions and Franz took his time to make sure I got the answers I needed. He also found the perfect car for me.
I love my E350! - Diana L.Daly City, CA21219Jul 2, 2024
We just bought our second Mercedes with Franz! He did an amazing job finding me the car with options that we wanted and had it available very quickly. He's very friendly, easy to work with and patient. We highly recommend his services and we will be using him again in the future!
Helpful 0Thanks 0Love this 0Oh no 0 - Geralyn J.Las Vegas, NV5490215Jul 30, 2024Updated review
Popped in to Autobahn Motors because I'm looking for a new Benz. Francisco greeted me right away. He was so friendly, answered all my questions and not pushy. I test drove a car and Francisco was really knowledgeable about the car and made great suggestions. He listened to all my needs and related to me. I highly recommend working with Francisco if you go to this dealership.
Helpful 0Thanks 0Love this 0Oh no 0Dec 31, 2022Previous reviewI totaled my car and I was looking for a new car. I didn't know where to start but was interested in a Mercedes. When I walked onto the lot, Francisco greeted me and was very helpful. He was empathetic as I am still emotional from the accident and feeling overwhelmed with car shopping.
I honestly didn't expect much and was prepared to feel like I would being pressured into buying a car. Francisco did not make me feel that way at all. He was very informative and let me know all of my options. He listened to my needs and addressed all of my concerns. I'm thankful he was the one to help me out. I give Francisco five stars for his attentiveness, great customer service and knowledge. While I did not walk away with a car today, I know I will be coming back to Francisco to help me out in the future. Highly recommend! - J E.Seattle, WA2022416Feb 22, 2024
What a great experience! I'm out of state and found an amazing Mercedes online. David Chow over communicated in every positive way. Helped me feel comfortable and taken care of during a could be uncomfortable experience lol buying a car.
We are very happy with how the car showed up from Cali to Washington, only took one week.
If we need another car I'm going to look here first.
Thank you all that helped in this car purchase, thanks David for the exceptional communication.Helpful 2Thanks 0Love this 0Oh no 1
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