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- Nadia M.Brooklyn, NY513591524Jan 20, 2019
It came here in need of a battery for my car fob or my keyless car starter. As soon as you drive into the parking lot there are a bunch of guys outside of Autozone that scurry toward you like roaches when the lights come on.* Its really annoying because I really just want to go inside of the store and order whatever car part I need. As I stroll pass the roaches begging to change my oil, filter, brakes, rotor, etc., I finally arrive inside of the store. Unfortunately, their plan is to annoy you and tell you to wait online so they can help you. *Sidebar- there is no one inside of the store.* An employee, finally asked to help me and I tell her I need a battery. She ask me size and model battery as I asked her for help. Not for nothing, but I have no damn clue. I look it up and an employee decides to help me and we made the same discovery. I buy 2 batteries for $7.99 instead of 1 battery for $5.99. (If your looking for a fob battery it's right in front of the desk to order parts). He helps me to replace it as well. Thank you kindly. After paying and then going back outside the light comes on again and the roaches reappear. I'm so confused on why I am being harrassed once again. No thanks and goodbye. My 2 star review is for the male employee who helped me and them having my battery. Other than that the service needs to be improved and they need to remove the roaches in the parking lot.
* the roaches are actually people*Helpful 0Thanks 0Love this 0Oh no 0 - C. J.Brooklyn, Brooklyn, NY08Jan 1, 2023
Can't someone take a broom and clean up the parking lot? I'm surprised with all the grease and oil, that nobody has slipped and fell in that lot yet. Garbage, car parts, garbage cans overflowing,..... I mean damn....
Helpful 0Thanks 0Love this 0Oh no 0 - Jack T.Brooklyn, NY075Dec 11, 2020
WalkeD away after 10 mins standing there observing a lot of nothing.
Always a horrible experience at this location!!
The over friendly security that stands in the door way conducting personal chats with customers while the seemingly incompetent employees and manager watch people waiting to pay line up. The women are rude at this location as well!
Worst branch in the entire chain!!! And it's a Hub?!!! They gave me the wrong caliper once! Wrong side right label!! Smh I need to find another "just for now" auto parts place.Helpful 0Thanks 0Love this 0Oh no 0 - Rik J.Bethlehem, PA03Aug 26, 2022
Very slow service, took over 20 minutes for them to get a part for me after I gave them the exact part number. Give this place a miss and go to the one on Coney Island Ave instead.
Helpful 0Thanks 0Love this 0Oh no 0 - Jerome C.New York, NY21785Jan 15, 2021
This is the worst Autozone in America. They take extremely long to help you, workers are taking their sweet time waltzing around doing nothing. If you don't want to be there, quit! The parking lot is a mess, they finally put an end to the moonlighters and drunks that used to pest people for work. This is a disgrace, corporate needs to take a visit!!! Till then, I will be taking my business to Arch Auto Parts !!
Helpful 0Thanks 0Love this 0Oh no 0 - Raziel G.Miami Beach, FL1402395339Oct 2, 2019
Great customer service Asha & Anthony. Long line they helped us and all the people there. We had a special case with our purchase they were very patient with us. Very happy people here great energy
Helpful 1Thanks 0Love this 0Oh no 0 - Jules L.Manhattan, NY21112Jun 16, 2019
I have called several times today looking for a part for my car and each time I have been put on hold for more than 15 minutes each time. If my call isn't important to them, then I damn sure won't be important if I go in person. Don't waste your time at this location! The only reason why I gave them one star is because I couldn't post the review without it.
Helpful 0Thanks 0Love this 0Oh no 0 - Prince R.South Orange, NJ124Sep 21, 2018
Well who's surprised? The kind of service you get when you live in this neighborhood. Rude. Super basic 'I don't have to respect you/whatever' attitude. Go elsewhere and don't waste your time. They don't understand elementary, decent customer service. Period.
Helpful 0Thanks 0Love this 0Oh no 0 - Johnny G.Brooklyn, New York, NY02May 18, 2019
I never write reviews but I had to for this place. The level of unprofessionalism is ridiculous. I came here to replace a battery for a new one. First I was told that they didn't have that battery. But they did and they just have people who don't know how to work the system. Next was I had to wait an 2 hours to "charge" my old battery first to see if it works if not I will receive a new battery free of charge. Meanwhile they knew the battery didn't work cause the test literally said "bad battery". After that I came back, they told me the battery don't work and I don't have warranty, making me waste 2 hours and pay for the new battery. At one point the manager told me "I'm holding up people can I hurry up?". This whole place should get shut down, and a whole new management. Straight garbage. Don't waste your time.
Helpful 0Thanks 0Love this 0Oh no 0 - Avion H.Jamaica, NY693Apr 24, 2017
If I could give zero I would of. The service is very poor. Dropped off a battery to charge waited over 2 hours when I came to pick it up I was told the machine was not working. When I ask the lady why someone didn't call she said that's not gonna happen, so why take my number. The level of professional is very bad. Will never use AutoZone again.
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