Back On Track Physical Therapy

Back On Track is a great clinic to try. I reached out after a few years of experiencing TMJ symptoms and trying to find care through various specialists and referrals. Hiten was able to confirm the issue during my initial visit, and over the course of a few months he and his physical therapy team introduced me to a variety of exercises that resulted in a noticeable improvement. They have really helped me practice better posture and gain awareness of how to treat my condition.

Jonathan and the rest of the front desk staff are also very friendly, responsive and flexible with arranging appointments. Thank you all so much for your help!

I was 5 minutes late due to unable to find the location (lost) for the 1st time. Also, I have to move slowly. That's why I need physical therapy.

At the time of arrival, the front office girls ( Both the operator and especially the one sitting behind her) are ready to punish me with rude expressions, and reactions and give me a hard time due to being 5 minutes late. It is a very unpleasant type of customer service. I have to go back for 20 sessions. I do not want to go back. These girls do a lot of chatting and behave like a gang ready to be rude and punish customers.

Their job is to check in and be polite to customers.
They need to be trained or if unable to be trained then replace them with someone nice and polite to create a welcoming environment.
This location is in Pleasanton.

They got me sooooo messed up it is literally INSANE!!!! Literally my first day there before I started physical therapy. I asked them is my insurance cover this I have Medi-Cal. They told me yes I asked if I had any co-pays they told me no. Fast forward to my insurance being switched over to different counties. They called me and told me I couldn't come anymore because my insurance wasn't covering the sessions which is understandable and totally fine fast-forward to the day they're sending me a $450 bill and they can shove it up they butts for real! Where did this come from? All of a sudden you guys need $450 from me when I asked you upfront if I need to pay anything?? Good luck I'll see you in court. I don't care about their care quality because I'm still hurting.

This review is for the Pleasanton office. The therapist 's I've seen is Bhoomi and Adam they work well together. I always leave feeling a lot better and relaxed. The front office staff Tyelia always greets me with a smile . I would highly recommended this facility.

I have just started physical therapy at this Back on Track location. They checked in after my first appointment to see how I was feeling. I then got Covid and had to cancel my next appointment. For my third one I arrived 30 minutes late only to learn that it had been cancelled inadvertently. The receptionist very nicely fit me in later that afternoon. The team is knowledgeable, attentive and cordial. I highly recommend Back on Track.

Don't go here. They will send you bills you've already paid and say you didn't pay. They'll try to bill you for over a year even though you've proven you've paid through bank statements. They made my neck worse as well and don't know what they were doing. I had to go to a chiropractor specialist and pay $1500 for their help. But they actually helped me. It was because of them that I had to see another doctor because they were hurting my neck and made it worse. I have made a complaint to the BBB for them to stop bothering me. Ask them for a receipt when you pay for your office visit and keep it for when they start sending you bills.

I've been coming to this practice for over a year and I am so grateful. The staff is amazingly kind and helpful. They are very accommodating and always greet me with a smile and a warm welcome. I've worked with Maddison and Hiten and both have worked absolute magic for me. I've come in for an appointment in pain and left without pain. Yes in ONE appointment. Of course not fully rehabbed but definitely a huge relief. Back on Track has made me a firm believer and advocate for physical therapy. I've told all my friends and family, if you have insurance USE IT. Physical therapy along with massage (also offered) are essential for physical health and maintenance. Highly recommended!!

Great care and service! Highly recommended. Madison is very knowledgeable, helpful, and caring.

I ended up in Dan's care after being stuck at home for the first few weeks of covid. I had been stuck on the couch for almost two weeks during covid and I ended up throwing my back out... Twice... and then dislocating my shoulder a few weeks later... I was a MESS.

I showed up at Back On Track after seeing another PT in town and not feeling comfortable there. That place was run down and everything felt rushed. Plus the PT spoke to me once in three visits... Not cool.

When I walked up stairs into this office, they had folks taking temperature checks, seating was spaced out and you could see that the chairs had just been wipes down. They were also clearly keeping capacity down and all of the equipment was newer. I felt way better!

Dan took it one step at a time to hear out the history behind my injuries, what I thought I did and really take a more holistic approach vs just treating me for one thing and getting me out asap. I was in pretty bad shape, unable to stand up straight, unable to pick up any objects with weight, no sleeping and all around just cranky lol. He worked through my plethora of problems by using a variety of treatments. Massages, stretching, strengthening, ultrasound, electro therapy and most importantly, teaching me how to keep in shape at home so that I do not end up back here again.

The staff is all super cool and in my opinion, the things I was taught there are worth paying for out of pocket. Once I was done I felt like someone just performed a tuneup on my body! I have been raving about resistance band workouts to everyone and Ive referred several people this was because it literally was life changing for me. Now I'm back to running weekly and hiking with my family. THANKS DAN!!!!!

Staff has been super friendly and very helpful. I feel comfortable to ask questions and confident that their answers will be easy to understand. Jared has been a huge help. I can now go comfortably back to work and enjoy a happier life at home pain free, thanks to their treatments and custom exercise program.