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“They stayed open 15 minutes after closing time for me.” in 2 reviews
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About the Business
Our business does dry cleaning, laundry, and various alterations.
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Overall rating
39 reviews
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- Don C.San Leandro, CA1462Dec 8, 2023Updated review
This place is terrible. Was promised a suit by Friday but the clerk wrote down Saturday. Went to get it back and to take it someplace else and they grumbled and complained about having to find it,. The owner hides in the back and puts women up front who barely speak English. Stay away !!!
Helpful 0Thanks 0Love this 0Oh no 0Dec 22, 2009Previous reviewI wanted to like this place because it was close to my home. They get the work out quickly as promised. Alterations were reasonable and done well. What I didn't like was that they seemed to be using too much heat. A lot of my dark pant came back singed with a sheen to them. The owner wouldn't accept responsibility fir the problem, and wouldn't even acknowledge that there was a problem. So I'm back here looking for something better.
- Tiffany G.Oakland, CA48129Aug 12, 2022
I'm ONLY rating them 1 star cuz that's all I could. I put my pants in and paid for it than. Came back to pick them up & they could find them than told me that I didn't pre pay for them. I WAS going to put another pair of pants in there but I'm taking my business somewhere else!! And if anyone ask me about a good cleaners I'm DEFINITELY NOT RECOMMENDING THEM!!!
Helpful 1Thanks 0Love this 0Oh no 1 - Sweet J.Oakland, CA0256Aug 20, 2020
Omg I just witnessed the worst customer service ever, 4:55 pm, a customer arrived to Bancroft cleaners to acquire her dry cleaning. Only to have the door locked in her face, and denied the service this woman was about mid 50s begging to get her clothes for work the two employees rolled there eyes and said it's too late at 455 pm and walk away I then walk up to the car and said I saw it All the lady couldn't even talk crying please this was not ok Bancroft cleaners
Helpful 3Thanks 0Love this 1Oh no 0 - Joan E.San Leandro, CA11423Jul 2, 2021
I generally don't ever use dry cleaning or have anything that needs to be dry cleaned. Unfortunately, my cat peed on my down comforter. Bancroft Cleaners did a fabulous job cleaning the comforter. It looks great, smells fresh (no fragrance added) , folded beautifully, and was saved.
Helpful 0Thanks 0Love this 0Oh no 0 - Ashley F.San Leandro, CA622411089Dec 20, 2020
Got some stuff cleaned here for my grandfather... seemed a little pricey but service was fast and it got the job done... i would us them again... service was pretty friendly and nice turn around service..
Helpful 2Thanks 0Love this 1Oh no 0 - Jordan C.Concord, CA076Feb 17, 2019
Wow! Just wow! The pieces I dropped off:
- 3 collar shirts : white (1), designs (2)
- full Calvin Klein slim sit tailored suit royal blue
This place was legit. Cleaned all my items with precision. In addition removed scuff marks from a previous location that I will not mention here. It is a bit pricey but it's the Bay Area.Helpful 0Thanks 0Love this 0Oh no 0 - Denice A.Old San Leandro, San Leandro, CA01010Jul 6, 2020
This cleaners is HORRIBLE. I was mortified that they lost my clothesline they offered ABSOLUTELY NO REMEDY to help me locate them. They Treated me like I was an idiot and said if I had no receipt then I was out of luck. Upon further inspection I found, I discovered that they failed to properly enter my information into their system. This was after I luckily found my receipt. Their staff is incompetent. The lady entered my name under someone else's account. If I hand not found my receipt, I would be out of $300 dollars worth of clothes and $46.50 for the cleaning fees.
Please do not patronize this place. If they lose your clothes, your just out of luck. Period.
They don't wear masks either. BTW- They are not abiding by the Alameda County Health orders for COVID19. Not one person in that facility was wearing a mask.Helpful 1Thanks 0Love this 0Oh no 0 - Brenda B.Oakland, CA04Aug 20, 2020
I arrived before the business closed today only to find the employee leaving early. I needed my clothes and the employee acted as if it was passed closing time. I told her I needed my clothes as I had an important meeting the next day. This employee was un professional, rude and out right inconsiderate. At one point it appeared that she was more interested in leaving early than offering a paying customer good service. I had a problem before with this business breaking buttons on my clothes, not disclosing this information when I picked them up but decided to give a second chance and this happened. I know they are hiring by the signs in the window however this business needs to screen the applicants a bit better to represent the business in a more positive light.
Helpful 2Thanks 0Love this 1Oh no 0 - Hazel O.Oakland, CA01Dec 13, 2019
I took a suit to Bancroft Cleaners to be cleaned. When I picked it up, the skirt was damaged. It had a small hole in it and pulled threads. I asked to see the manager, who was in the cleaners and the clerk said he was busy.
The clerk showed him the skirt, and he sent her back to me with excuses. He said he was not responsible for the damage, and would not give me a refund for the cleaning.
I cannot recommend this cleaners to anyone because of poor customer service.
Hazel O.Helpful 0Thanks 0Love this 0Oh no 0
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