Bay City Auto Glass

Review No. 2,600.

I've lived in San Francisco for a grand totalish of 20.5 years. For all twenty years and six months of that time, I've owned a car. (First it was a Regal [aka the X-Wing, aka El Huevo, aka the Rage Machine]; then it was a Corolla; and now it's a Prius.)

The Regal got broken into twice; the Corolla, once or twice; the Prius, once--although it has also had its catalytic converter stolen three times, it side-view mirror destroyed, and its headlight broken.

Those window-shatterings occurred mostly between 2008 and 2015. On all three (or four) occasions, I have strong reason to believe that the would-be thieves were tipped off to my car having been left alone for a long time by flyers, tickets, or other things people (including SFMTA workers) had left on my windshield. Since 2015, I've been very good about checking my car often even when I don't move it, and I never leave anything visible in the car, so there's no reason to break into it.

The most recent break-in occurred this past April. I didn't leave anything visible in my car, but Oakland thieves are apparently scummier than even San Francisco thieves, because I parked my car on the street right in front of a fancy-schmancy building that I'm sure has video cameras peering from its entrance in Uptown Oakland, and I returned a few hours later to find my rear quarter panel shattered and my rear seat down. Whoever did it didn't even bother to enter my car; he just broke the window, reached in to lower the backseat so that he could see that I had nothing in my trunk, and continued walking down the street.

What's going on, Oakland? I know that thieves aren't afraid of getting caught anywhere in the Bay Area, but I would like to think that someone, somewhere would realize that it's a scumbag move to break someone's car window for absolutely no reason.

I was annoyed but prepared to call my old friends at Glass Plus, but they've apparently RIPed since the last time I needed new glass, so my roommate put me onto Bay City Auto Glass.

Carlos has a magic touch. I park my car on the street, often many blocks from my apartment, so I needed my car fixed in a hurry. Carlos was able to rearrange his schedule so that he could meet me at my car the morning after I called him. In fact, by the time I walked the four or five blocks to where my car was parked, he and his assistant were all ready to fix my car.

The assistant started by vacuuming up as much glass as he could. As Carlos expertly pulled the old window and weather stripping off the car, the assistant was vacuuming my entire car's interior. He didn't need to do this, and I didn't ask him to, but he did, and he did a great job. After fifteen or twenty minutes from the time I arrived, the job was done. I paid Carlos, and my window is still fine. *Fingers crossed.*

Even though I have Progressive for insurance, which prefers to use Safelite as its glass partner and even forces its customers to schedule through Safelite even if they're using another service, everything worked out just fine. Carlos got in touch with my insurance, and I received my check in the mail a week later. I could have waited for Progressive to pay Bay City Auto Glass before I had the work done so that I would only owe the deductible, but I needed my car fixed faster than that, and Carlos assured me both on the phone and in person that everything would get worked out quickly, and it did. I paid Carlos the full amount, including my deductible, and he had my insurance remit the remainder to me.

While he was waiting for the glue to dry, Carlos took a phone call from another customer, and he was just as kind and professional with this person as he was with me. Carlos is a champion, and I'm definitely going with Bay City the next time this happens, although I hope I never see Carlos again.

Does anyone else suddenly receive this business card after having their car windows suddenly smashed?

How many people in Novato received this card after a multiple cars in a parking lot had their windows smashed?

Let's see who and how many and their reaction.

Got a small chip in my window coming up the 5 from l.a. once we landed I yelped. He was the most reasonable. Came over the next morning and took care of it in about 10 or 15 minutes. I was reassured by him saying that he thought it should last forever.

Amazing! I messaged them about the windshield on Saturday, and they replied right away, then came to replace it on Monday morning!
Friendly, fast, and professional!

"Just had an amazing experience! Big thanks to Carlos for replacing my windshield quickly and professionally. He was knowledgeable, efficient, and on time. Carlos was friendly, and the service was top-notch. Highly recommend them for any auto glass needs!

It happened again. San Francisco police have got to staff up so we can rid the city of this unchecked menace! This time we lost only one window. We think it was one lone culprit because he left behind stuff.
But "Super Carlos" was our man to call. Very responsive and very reasonably priced. He met the husband at his workplace and we were "start to finish", about 30-45 minutes. Paid via Square. Digital receipt for the insurance claim. And that was it. Totally recommend. Bay Areas Auto Glass saved our weekend.

Never fun to have to replace a car window especially when you know it will cost an arm and a leg. I reached out to a number of companies over yelp and many responded back, however Bay City Auto Glass was the best price, they came to the location of the car and did it that very same day.

IF you need it done this is the place, very friendly staff and did a very good job.

After our rear windshield got broken in SF when we were out to dinner on Saturday night, I thought I would have to wait until at least Monday to get it fixed. Bay City Auto Glass saved the day and came out on a Sunday which I really appreciated:) They did a great job at a reasonable price. Highly recommend!

After a crack in a windshield that was getting bigger, I called Carlos. He came out to my workplace two days later and replaced it, and at an affordable price. I waited several months to write this so that I know that everything worked out. Good service and technical skills. I would use him again.

I recently had my windshield repaired and was thoroughly impressed by the experience. The service was incredibly reliable, ensuring my repair was completed on time without any issues. The Bay City Auto Glass was accommodating, working around my schedule. Most importantly, the quality of the repair was exceptional, restoring my windshield to perfect condition and enhancing my vehicle's safety. I highly recommend their services to anyone in need of top-notch windshield repair.