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Review Highlights
“Sara's assistance was nothing short of amazing; she was always available to answer any question I had.” in 5 reviews
“I also want to shout out Colton for working with me throughout the process!!” in 4 reviews
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![Photo of SRG R.](https://s3-media0.fl.yelpcdn.com/buphoto/ISpoLaITYbedbaTGLh41Hg/90s.jpg)
SRG R.
Bayswater, Burlingame apartments is an elegant boutique community that brings you the best of the Bay Area. With its cottage-inspired, wood-forward exteriors and an extensive list of luxury amenities, Bayswater offers a fresh perspective on elevated living. Enjoy all the benefits of metropolitan access paired with thoughtfully-designed apartments.
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Overall rating
10 reviews
5 stars
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1 star
- Kathleen P.Redwood City, CA97152Jul 31, 2024Updated review
I had to slam the patio door hard--7-10 times--from December '22 to April '23. It took 5 months to get it attended to. Subsequently, my shoulder suffered a rotator cuff tear and I had to go to the emergency room.
I had to move after 9 months due to relocation, and the latest (there have been three so far) manager is adamant about charging me an extra $4000 for leaving early, even though they found a replacement for me in 2 days after my notice, and have raised the rent by $350.
I would NOT advise renting there until the present managerHelpful 0Thanks 0Love this 0Oh no 0Business owner information
Lily J.
Feb 23, 2023
LOVE to see you (and your pup) having a great time at Bayswater! It is so fun to see our residents at our events. THANK YOU for taking the time to share this, and for being our resident. - SRG Residential Customer Care
Feb 22, 2023Previous reviewI've been here for a little over 2 months and am very happy. The staff is wonderful and go out of their way to make you feel welcome. My dog is overjoyed the moment we get home, and i trust their instincts!
I enjoy the community room from time to time--recently staff put on a Superbowl brunch with champagne and mimosas. i'm not even a football fan, but enjoyed the afternoon and became acquainted with some of the other residents. Since i've been here there have been two food trucks on a Friday night--lobster and kebabs, and we have enjoyed a free coupon.
i highly recommend Bayswater and feel fortunate to have found it.
Wish i had a photo to add, but you can find them online! - Jessica R.Corona Del Mar, Newport Beach, CA6847Jun 16, 2023
I had a great experience working with the Baywater crew. I ended up choosing another location in SF because I wanted to be closer to the city and wanted to be further from the Caltrain. However, for those that want a bit more slow paced and brand new apartment complex, this would be a great option!!
I also want to shout out Colton for working with me throughout the process!! He was amazing and super kind.Helpful 0Thanks 0Love this 1Oh no 1Business owner information
Lily J.
Jun 19, 2023
We want to thank you for taking the time to get to know our community. We wish you all the best and we're glad you found a home that meets your needs. It was great to meet you! - SRG Residential Customer Care
- Yemel B.CA, CA03Jan 19, 2024Updated review
*UPDATE! After response from LILY J, Business Customer Sve, it seems that slandering your previous residents because of providing accurate and factual comments about MOISES PIMENTEL's very poor management, and his abusive, dismissive and very disrespectful treatment not just to me but to other residents who have also moved out, it's the way to justify it, to ignore your ongoing issues, and completely disregard my positive feedback back about other Sares-Regis employees.
Lili J, "Slander" is NEVER ok, your comment is intended to harm my reputation, is made with malice and doesn't reflect truth about myself.Helpful 1Thanks 0Love this 0Oh no 2Business owner information
Lily J.
Nov 3, 2023
Hello Yemel – The Bayswater team takes pride in our community and its upkeep and promotes a culture of respect among staff and the residents in the community. We are always happy to help residents with any concerns that arise, or anything needing to be fixed. We also appreciate their feedback, even if we’ve done something wrong. We always hope to learn and improve. Unfortunately, in a few incidents, you chose to approach our team members with foul and berating language. Despite this, the items you mention were thoroughly addressed. We wish you all the best going forward. - SRG Residential Customer Care (customercare@sares-regis.com)
Oct 29, 2023Previous reviewWe resided at BW Apartments for a year and did not renew lease due to very poor management and unresolved issues as consequence of it. We were among the first few residents at BW after their opening in 2022, and because we had a positive experience for 7 months only, I'm rating Bayswater with 2 stars.
During these 7 months, Kody Rodriguez; first property manager, Alex Crawford; second property manager, Colton Africano and Sara Brooks; Leasing agents and Carlos Zavala; Maintenance supervisor provided good customer service and genuine care for residents. Unfortunately, current property manager Moises Pimentel's very poor management, total disregard for residents' communications and constant lies and disrespectful treatment to residents created a very unwelcoming and negative environment. Because of his choices, property all around is poorly cleaned or most of it not cleaned at all, communicating with office worsened, urgent repairs delayed such as main entrance door and security cameras that didn't work for months and although BW is a LEED HOMES Silver certified building, harsh chemicals are put in air vents in gym to disguise unpleasant smells and mail room affecting air quality and there was an incident when very harsh chemicals were going to be used to clean fake grass in pet area, that would have put all dogs using this space in danger. Besides all these issues, rent was hiked although there are newer and better rental communities available in Burlingame now, and Moises' own recent hired maintenance assistant David always was disrespectful, unkind and unprofessional at all times. Still, Carlos' and Sara's efforts to provide residents good service with positive attitude regardless of poor management deserve praise and recognition, as well as Kody's and Alex's, the previous property managers. - Jacqueline I.Burlingame, CA6952May 3, 2023
I have been wanting to write this review for a very long time to express how wonderful and professional Sara is. I was pregnant with my first child and my husband and I were looking for a new home all over the Peninsula. I intended to complete the application on Baywater's website but I did not do so. The following day, Sara sent me a text message, and the rest is history. Sara possesses an outstanding personality. Her hospitality is unparalleled, and she is intelligent, kind, and professional.
Throughout the entire apartment search process, she provided invaluable assistance. We were shown around the entire apartment complex by her and then walked through the application process. She was always available for my questions and needs, no matter how small or large they were.
I cannot express enough how much I enjoyed working with Sara at every stage of the process. It is especially helpful if you are running out of time, as she made the entire process incredibly smooth.
SARA is the right choice if you are looking for someone who will stand by you throughout the entire process regardless of the situation at hand.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Lily J.
May 5, 2023
This is SO lovely, thank you! Sara was honored to be part of your journey in finding a new place to call home. We appreciate you sharing this. - SRG Residential Customer Care
- Irina Y.Burlingame, CA45225Jun 21, 2023
I moved in about three months ago and have had such an amazing experience with the management company! Colton was so helpful along the way. He went above and beyond by helping me set up PG&E and he even guided me through selecting a Renters insurance policy. Sara has also been very helpful too. She helped me select a credit card that would help me avoid fees. The whole team is very friendly and responsive to anything residents may need!
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Lily J.
Jun 21, 2023
We love that you're one of our founding residents! THANK YOU so much for the kind words, Irina. - SRG Residential Customer Care
- Liya Z.Rosemead, CA5353119Mar 6, 2023
During my search for an apartment, Colton, the leasing consultant, did an amazing job following up with me and respectfully checking in on my status. Though I did not end up choosing this complex, Colton was the best leasing consultant I encountered during my search and I have no doubt anyone who's looking for a new place to live in will be in great hands.
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Lily J.
Mar 7, 2023
Colton was so happy to meet you, THANK YOU! We are grateful for your review, and wish you all the best. - SRG Residential Customer Care
- Vonda O.Burlingame, CA01Sep 30, 2023
Beautiful apartments in an upscale neighborhood. Sarah is the leasing agent we worked with and she was/is so helpful. She went out of her way to ensure everything went smoothly. She was one of the main reasons my son signed a lease with them. Thank you, Sarah!
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Lily J.
Oct 3, 2023
Sarah was so happy to help, thank you! - SRG Residential Customer Care
- Alex L.Irvine, CA12Jul 6, 2023
Sara and Colton are absolutely outstanding! They went above and beyond to ensure my move-in experience was flawless. Sara's assistance was nothing short of amazing; she was always available to answer any question I had. And when I arrived, Colton greeted me with the warmest welcome, exceeding all expectations. I cannot recommend Bayswater Apartments highly enough--it truly is a remarkable place. Thank you!!! :)
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Lily J.
Jul 10, 2023
THANK YOU for this lovely recommendation, Alex! Sara, Colton, and the team have been thrilled to help make you feel at home. - SRG Residential Customer Care
- Nancy S.San Francisco, CA01Sep 7, 2023
You asked ""Do I Like Living Here" so here it is "No, I Don't Like Living Here-I LOVE LIVING HERE. From the day I walked in to speak to Sara Brooks, Leasing Consultant I was sold on finding a 1 Bedroom Apartment to call home. I was fortunate enough to come at the right time and I was able to acquire my new home. The apartments are 1st class!! Your staff is outstanding here. From Sara, Moises, Carlos and David I've never been so welcomed. Sara by the way is the bedrock of this building. Sara has the most friendly outgoing helpful attitude and knowledge of this complex. Sara makes you feel so welcomed every time she greets you. Sara is BAYSWATER APARTMENTS WAY OF LIVING!!! Keep up the good work Sara.
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Lily J.
Sep 11, 2023
YAY, thank you, Nancy! Sara and the whole team will LOVE your review, and we're so grateful that you've shared your experience. - SRG Residential Customer Care
- Austingirl G.Tempe, AZ339259Jun 16, 2023
I haven't even moved in & am already so excited! Sara is AMAZING. She has gone above and beyond for us. I called interested and within 30 minutes, she went and took videos of all the units we were interested in. Service has been top notch and so easy! We're super excited to move in next month. Thank you, Sara!!!
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Lily J.
Jun 19, 2023
Sara was so glad to help you get acquainted with Bayswater! Thank you so much for the review. We so look forward to you move-in! - SRG Residential Customer Care