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Bell Brothers Plumbing Heating & Air
Updates From This Business
4.8 Star Rating on Google!
Best Techs = Best Service You Ever Had!… read more
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Spring is here! Don't miss out on our limited time… read more
Our Home Expo Booth!
Bell Rewards is the VERY BEST way to maintain your… read more
At the Sacramento Expo
We have a total of 9 guarantees – ALL of them in… read more
Heating Services
If your furnace is broken, you want fast service,… read more
Schedule Your Plumbing Repair
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Replace your AC or Furnace!
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Drain Clearing
Are you tired of a slow drain? Or maybe you have a… read more
How Can Indoor Air Quality Affect Your Health?
It’s worrying that our indoor air can often be up to… read more
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$50 Off Plumbing Repair
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Highlights from the Business
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Certified professionals
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25 years in business
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Speaks Spanish
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Review Highlights
“I was very impressed with the level of customer service provided by Jeff, he answered all my questions.” in 35 reviews
“Ben, Dillon, and Joaquin worked very well with each other and were very courteous towards our family members.” in 28 reviews
“Sal from ABC came for the diagnostics and noted the thermostat was not working and fixed everything in one visit.” in 186 reviews
About the Business
Business owner information
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Jerry and Kenny B.
Bell Brothers Plumbing Heating and Air was founded in 1991 in Elk Grove, CA by brothers Kenny & Jerry Bell. After more than 25 years in the business, Bell Brothers has expanded to not only specialize in heating and air services, but plumbing, ductwork and insulation. With more than $5,000,000 in Home Energy Upgrade rebates earned for their customers, Bell Brothers has established themselves a leader in California's Home Energy Upgrade Program for utility companies SMUD and PG&E. Today there are 140 trucks on the road and 200 employees daily serving Hayward and East Bay area. It comes to no surprise that Bell Brothers delivers 365 days of Satisfaction to all their customers.
Location & Hours
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Ask the Community
Q:
Do you do attic ventilation? Looking for options to better circulate air and cool second floor of house.
A:
Hey Sam, thank you for reaching out to Bell Brothers. We would be happy to assist you and get you scheduled for one of our highly trained and licensed technician to come out to you for a dispatch fee of $99 which covers the entire time they are… more
Gabriel R., Business OwnerQ:
Bell Brothers say they don't cover San Mateo county anymore?
A:
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Recommended Reviews
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Overall rating
510 reviews
5 stars
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1 star
- Greg B.San Jose, CA02Nov 18, 2021
Our old (32 years) Day and Night furnace was intermittent, sometimes not heating our house at all. When it did heat the house it took about 10 minutes for the flame to come on.
We contacted Bell Brothers and was able to get Ron, Bell Brothers Plumbing
service manager, to come out and repair our furnace. Because of Ron's
30 years of experience, and 100 percent knowledge, he knew what parts to bring with him, and had a good idea what the problem was before he came here
Ron was very friendly, professional, and isolated the problem to the three wire pilot heat sensor switch. He cleaned the burners in our furnace, and replaced the defective part. He also checked the furnace to make certain it was safe, and operating properly.
Our furnace now works better than it has for many years. The furnace flame now comes on in seconds, and heats our home very well.
We are very appreciative for Ron and Bell Brothers Plumbing for solving our furnace/heating problem.
Greg and Pearl
San Jose, CAHelpful 0Thanks 0Love this 0Oh no 0Business owner information
Bell B.
Nov 22, 2021
Hello Greg, thank you so much for taking the time to share your experience. Ron is a wonderful employee and we're so lucky to have him. We can't thank you enough for allowing us to work with you and thank you for your understanding. On behalf of our entire team, thank you for choosing Bell Brothers Plumbing, Heating & Air.
- A B.Oakland, CA01Jun 5, 2024Updated review
A very helpful plumber arrived when we requested service to clear a drain. I would highly recommend and will use Bell Brothers again if we have future plumbing issues.
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Katherine B.
May 31, 2024
Thank you for your 5-star review! We're happy to hear that Miguel provided you with excellent service and was able to resolve your issue promptly. We pride ourselves on our professionalism and commitment to cleanliness. We look forward to assisting you with any future plumbing, heating, or air conditioning needs.
May 30, 2024Previous reviewMiguel was awesome. He came same day, and on time within the promised service window. He came and spent a little longer than expected clearing our line. Super polite, professional, helpful, and cleaned everything up afterward. Next time I have issues I'll definitely call Bell Brothers again.
- John I.Hayward, CA085Aug 14, 2024
Will not provide furnace or ac annual inspections on a system not installed by them that is less than 5 years old.
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Katherine B.
Aug 28, 2024
Hi John, thank you for taking the time to leave us with your feedback. At Bell Brothers, we pride ourselves on providing the highest level of service to all our clients, and apologize that we missed the mark with your recent experience. There is nothing we want more than to speak with you and make things right, however with the information provided to us on Yelp, we are unable to find you in our system. Please give us a call in our call center at (916) 444-1234 and ask to speak with someone from our management team so we gather a bit more information and make this right for you. We apologize for any frustrations or miscommunications caused by our staff. Sincerely, Bell Brothers.
- Darren G.Castro Valley, CA85026Jul 7, 2024
Asked $5,000 to change out 70 gallon gas water heater with haul away. People, check your comps. These people are ridiculous.
They look at your home, your zip code, and reach for your wallet.Helpful 0Thanks 0Love this 0Oh no 1Business owner information
Katherine B.
Jul 19, 2024
Hi Darren, we appreciate the time you took to leave us a review. At Bell Brothers, we pride ourselves on providing the highest quality customer service to our customers, and apologize we fell short of your expectations. We appreciate your feedback, and welcome additional questions you might have regarding our pricing and extent of warranties. Please give us a call in our call center (916) 444-1234 and ask to speak with our Plumbing Manager, Zak Bell so we are able to clear up any concerns you may have. Thank you again for your review, we look forward to speaking with you. Sincerely, Bell Brothers.
- Joyce D.Granite Bay, CA02May 14, 2024
I had to have a service call today because our air conditioner was not working. The technician who came out was Kevin Zych. Kevin assessed the problem which turned out to be a blown fuse at the main control board. He replaced the contactor and the air conditioner is working fine.
The second reason for this review was that we had a horrible experience with one of Bell Bros. sales reps to weeks prior. A technician came out to do an inspection of our air condition unit. He said everything was fine but we needed insulation in the attic and he could get a sales rep to come out for a quote right away. We agreed. He came a few hours later and proceeded to tell us that the insulation was low and had previous rats that left droppings. The quote was for removing old insulation, disinfecting and install of new insulation. The quote was outrageous but we didn't know any better being seniors! We signed the contract. After the rep left, I called my son and he said cancel right away that we were definitely taken advantage of.
I called Bell Bros. and was told that I had to send them an e-mail cancelling the contract and to write a letter to the finance company to cancel as well. That was done and we are "DONE" with Bell Brother's! I proceeded to get three quotes from different companies and all three quotes were half the price of Bell Brother's. The three companies said we just needed to top it off as far as insulation not the complete job!!!
Getting back to the call today for fixing our air conditioner, we had to pay $290.00 for the part that had to be replaced. Kevin Zych tried to help us get the charge reduced or possibly removed but his manager would not agree. Kevin was very professional, knowledgeable and understanding when it comes to his job. Bell Brother's, you have lost a long time customer who has given you quite a bit of business over 10 years. SHAME ON YOU!Helpful 2Thanks 1Love this 0Oh no 1 - Justine J.Dublin, CA22813Feb 21, 2024
Excellent service and employees. We recently had out entire heating system circa 1972 (yes, 1972) updated by Bell Brothers and we couldn't be happier. We are a family with four small children ages 1-6 years old, and we now have a safe and efficient heating system, and well... a warm house.
Having recently purchased this old house, we knew that we would inevitably have to replace our furnace. So when it stopped working a few weeks ago, we thought we could hire Bell Brothers (who came highly recommended by my father-in-law who at 75 years old had knowledge of this good company for years and years) to simply light the pilot light. Our service tech Ruben came out and knew everything about our relic furnace, and did exactly what we asked and relit the pilot. Not pushy with sales at at all, which we really appreciated, he pointed out that there was ASBESTOS TAPE in plain view! Yes, ASBESTOS. In. Our. Hallway. We asked for his advice on everything, and he pointed out all the options available to us from simply removing/replacing the cancer-causing tape, to renovating our entire heating system and ductwork. As we made it clear we didn't have the funds for a major renovation, he was very considerate and logical explaining how projects could be broken down in matter of importance as far as what we needed/wanted done. We learned that our ducts had no insulation, our entire house had no insulation, our 1972 heater was simply turning on full blast and energy was being wasted on heating the old sheet metal ducts as well as going out of the house with no insulation. Basically, our $450 montly PG&E bill and freezing house was starting to make sense. He made a call and within an hour, Jonathan came by to explain the options in detail.
Jonathan was the best salesperson we could have asked for. He was polite, professional, and seemed to really care about our budget and needs. He explained every option of what we could/should replace, and every option of pricing for said service/product. That morning, we went from wanting to only spending money on lighting the pilot, to happily purchasing a new furnace, new ducts, insulation in our attic, and an AC coil for the future if/when we (or or future homeowners of this house) decide to get AC. We learned that Bell Brothers had financing which is really what made this possible for us. Jonathan connected us with a asbestos removal company, ERI, and Bell Brothers and ERI worked together seamlessly so we could get our project complete.
Within a few days, ERI came out and safely cleared away the asbestos, and Bell Brothers started their work the next day! The installation dream team consisted of Noemi, Abe, and Mojen, and they were amazing! They were professional and friendly, and worked nonstop to get the job done over the course of two days. As a family with littles, we worked from home and were in and out of the house with the kids, but that didn't stop the team from getting the work done, and they were actually really awesome with our kids saying hello and making small talk with them. It was exciting for us as a family to watch them work and have been so lucky to have friendly yet efficient team.
Lastly, the insulation team was really great and got their job done in 1-2 hours!! By the end of day two, our house was insulated and effectively heated. The Bell Brothers installation team swept up every bit of debris from their work, and after everyone left, it was as if nobody had even been there in regard to things being clean and organized.
In a nutshell, what used to take hours of the heater running only to have the house cold immediately after the heater was shut off, we can now run our heater for 5-10 minutes (yes, 5-10 minutes) and have a warm house for the entire night. We called Bell Brothers on a Thursday morning about the pilot light, and by Thursday afternoon the following week we had an entirely new heating system that we couldn't be happier with. We highly recommend Bell Brothers for your HVAC needs, and we look forward to calling them in the near future for AC! Thanks, BB for everything.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Katherine B.
Feb 21, 2024
Justine, we're delighted to hear about your positive experience with us at Bell Brothers Plumbing Heating & Air! Providing top-quality service is what we strive for every day. Your feedback encourages us to keep up the good work.
- Ming W.Fremont, CA062Feb 13, 2024
Super friendly, fast response and transparent on the price they charge. Bell brothers will be my go to plumbing service in future! Highly recommended.
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Katherine B.
Feb 13, 2024
Thank you for sharing your positive experience, Ming! We're thrilled to have met your expectations, and we're here whenever you need us.
- Warren U J.Downtown, Sacramento, CA01Feb 13, 2024
We called out Bell Brothers for a drain problem , upon getting here he said we didn't have a clean out and would charge us 500.00 each for lifting toilets to vgetdown drain ,we declined ,I told him I had
Been a commerciali bulding engineering
For many years I have lifted toilets and only takes Abt 20 mln per toilet, I feel a thousand dollars for less than 30 mins of work,is stupid I'm 85 years old with COPD but we pulled toilets and used my augar had it cleaned it in no time
We won't be calling Bell Brothers againHelpful 2Thanks 0Love this 0Oh no 2Business owner information
Katherine B.
Feb 15, 2024
Hi Warren, Thank you so much for taking the time to leave us feedback. At Bell Brothers, we strive to provide the highest quality customer service, and we apologize that we missed the mark with your recent experience. We would love nothing more than to discuss this with you further to gather a bit more information and make this right for you. Please give us a call in our call center (916) 444-1234 and ask to speak with our Plumbing Supervisor, Clinton Rausmussen. Again, we apologize for any frustrations caused. Sincerely, Bell Brothers.
- Dean T.Kelseyville, CA02Oct 20, 2023
After describing the work needed to Damon, he stated the job would cost $87 total. It involved snaking a drain pipe through the clean out pipe through an access panel in the ceiling in the garage. He assured me it would cost $87 total.
When the technician arrived, he looked at the pee trap next to the clean out and said it would cost more. I suspected this was a bait and switch on the cost stated so I said don't bother and he left. I contacted Damon who informed me that the tech stated the pee trap needed to be removed. I then sent Damon a picture of the pee trap and the clean out next to the pee trap and have not heard back from him since yesterday.Helpful 0Thanks 1Love this 1Oh no 0 - 11Idit D.Sunnyvale, CA07Jan 11, 2024
Be warned.
Installed a new HVAC in 2021 for thousands of dollars (less than 3 years ago)and already not working . What worse- Refuses to come and serve the HVAC they installed saying they not longer serve Santa Clara anymore .Funny thing ..because that is after they scheduled a service for the same morning but then the supervisor canceled it saying "they don't serve Santa Clara". I have a email scheduling a service to Santa Clara from that morning.
I guess they just take money from Santa Clara ....but they are not responsible or serving what they installed .Helpful 2Thanks 1Love this 0Oh no 1Business owner information
Katherine B.
Jan 27, 2024
Hi Idit, Thank you so much for leaving your feedback for us, and thank you so much for allowing us to come back out and make this right for you. It looks like we came out on 1/17/24 to replace parts under part and labor warranty for you. Thank you so much for being a valued customer of Bell Brothers.
- Eva A.East Oakland, Oakland, CA0145Dec 28, 2023Updated review
I want to say thank you to the person who called me and let me know about rhe update. There was a clear miscommunication about the pricing and the company reviewed the calls, and informed me that I was indeed not informed bout the fee.
I appreciate their ethics in looking into this.Helpful 1Thanks 0Love this 0Oh no 0Business owner information
Katherine B.
Dec 26, 2023
Hi Eva, Thank you for taking the time to speak with our Call Center Manager, Stephanie to get this all sorted out. We are so happy we were able to turn your Bell Brothers experience around. Additionally, thank you for allowing us to address your frustrations. We hope you will consider using us again in the future. Sincerely, Bell Brothers.
Dec 22, 2023Previous reviewYour customer service agent is extremely rude and is a liar. We have warranty on the HVAC system and we contacted for a repair. I was NEVER told I had to pay a diagnostic fee before making the appointment. The guy came and reset the thermostat and we were harassed for $100. We spent 10k on a system to be harassed for something that was covered under warranty. The same way you guys record calls, I do as well. As a property manager for years and manage 100+ SFH, I am extremely thorough when dealing with vendors because it is not my money, it's the owners and I am responsible for documentation. Never in the initial call for the appointment was I told about the fee only after he reset the thermostat he demanded payment. I have the recordings. She lied. You should look into what your agents are telling customers.