Best Appliance

There's a good reason why this place gets high reviews. They are incredible. We had a middle burner on the cooktop that was not sparking and under warranty. They scheduled a prompt service.

Two different guys came out at different times. I wish I could remember the first person's name. He was great in quickly identifying the problem, polite, and respectful. The part was not available on the truck and had to be ordered. Within about 10 days they came back to repair the cooktop.

Alex came today to replace the part. Clearly, he was very familiar with how to do the job with years of experience. Alex was fast, efficient, and super knowledgeable. He also told me about a safety feature of the cooktop that I didn't even realize existed.

I can't think when I ever had a home appliance repair job done as well as this one. These people are my go-to company for the appliances they represent.

Great communication, showed up on time, worked quickly to repair our refrigerator once the parts arrived.

Six stars - over the top. Best is the real deal.

Today Carlos of Best Appliance provided an outstanding service experience and repair of my 17 year old Wolf 6 burner dual-fuel range/over.

I worked more than 40 years in electronics engineering and manufacturing and Carlos is the most highly-trained, experienced and courteous technician I have ever met. He efficiently removed, replaced and tested operation of the replaced boards. I cannot adequately express my gratitude and respect for Carlos' many years' experience with Wolf/Sub-Zero products. The entire experience blew me away.

I also wish to thank Gabby running the Reno office for her excellent phone and email support, scheduling and clear communications.

If I ever require service for other appliances I will be certain to contact Best and welcome Carlos again into my home.

My enthusiastic compliments to Best Appliance and Team!

The initial appointment was easy to make and promptly scheduled. The technician was very professional, knowledgeable and answered all our questions. He was able to fix our problem and give us great information about recognizing things we can do to maintain our system in the future. We would highly recommend Best Appliance!!

6 out of 5 stars. Best is the best. Period. Full stop. Carlos and Alex are smart, responsive, professional and nice. The office staff is also responsive and communicates well. As another reviewer expressed, we have a home warranty w/ American Home Shield that I am going to cancel... too many exceptions and coverage gaps, and no control over who comes out. I am so happy to have discovered Best and you will be too.

There was a recall on our new Cove dishwasher so I begrudgingly called thinking: Great..hold times waiting for this person that person: press one, or 28 etc... & what a pain, yet another thing I've got to schedule and wait around all day for....
BUT, I called and a lovely gal (forgot her name sorry!) immediately answered the phone- live person! Who said they'd be there next Wednesday at 9am! Not a month or 5 out- the next week!
Carlos was on time, a LOVELY guy who helped very kindly, graciously, with a very friendly & down-to-earth demeanor. He even opened up the top of our Sub-Zero and offered to clean the thingy (filter?) up there which he did!
He also told me the reason why those dishwasher pods always got stuck - they were too big and recommended a brand that works properly. He said that our 1942 Wolf range he would love to work on (there's a few issues) and I am thrilled to work with them again!
I'm actually looking forward to calling/working with them in the very near future!

I had a new Wolf double oven that was getting too hot. Carlos came and calibrated it and taught me a lot about the oven as well. Very professional and friendly! Would definitely recommend!

I had a home warranty service. I recently decided to junk the service and find some companies that actually knew what they were doing. Maybe it costs more ... maybe not, but my blood pressure is also important.
So I now have a plumber who knows how to plumb. I have an electrician who knows how to wire. And I have Best Appliance. You call them, they answer the phone! They schedule you ... they call you back. This is customer service the way America ought to be.

I had then fix my Sub Zero refrigerator a while ago after the home warranty guys had screwed it up.

Good company. Trying hard to deliver good service, and doing a great job of it. I'd like to see them prosper so they can continue to fix my appliances!

I added them to me list of reliable contractors, and bye-bye home warranty!!

This company is very professional. They keep their appointments, call to let you know they are on the way, and show up on time. Get the job done right the first time, and seem to be able to repair almost every brand. They only do repairs, so they don't try to sell you a new appliance. That said, the repairman also advised me whether or not to invest more money into old equipment, or better off buying new. They did a major repair to my SubZero built-in, but advised me against repairing an old dishwasher. Excellent advice both ways. They are not inexpensive, but the quality work is worth it.

I have a Bosch Axxis stacking washer and condenser dryer in a rental. One of the tenants opened the washer door too hard and cracked the door to the point that the door was "dropping" when it was opened, and the screws weren't holding. I went online looking for Bosch repair services with little success; left a message for Lakeside Appliance repair (they didn't call back) and called them again to find out they don't work on Bosch anymore. Ugh! Reviews for other places didn't look promising. Then somehow I found Best Appliance Repair. Their main headquarters is in Sacramento, but they are branching out into Lake Tahoe and Reno and work on high end appliances. Thank goodness I found them! I got an appointment the very next day. The technician, Jordan, ordered a new washer door assembly, and in less than 2 weeks from the first appointment, the parts were in and the door was fixed. Jordan, was super nice and very knowledgeable. I would highly recommend Best Appliance Repair!