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15 years in business
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Family-owned & operated
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Review Highlights
“Erica called within 20 mins, and we were scheduled the following week for a deep clean.” in 3 reviews
“Marcia's thoroughness extended to cleaning not only the general areas but also specific appliances.” in 4 reviews
“Requested last minute service as we had family surprising us and had to have our house spotless prior to their arrival.” in 2 reviews
About the Business
Business owner information
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Erica B.
We specialize in Residential Cleaning. We pride ourselves in working with the customer and being detail oriented in our service. We always guarantee our service to the customer. We will do our very best to satisfy you. We do not shampoo carpets, only vacuum. We look forward to speaking with you.
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Overall rating
91 reviews
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1 star
- Jun 15, 2024
I recently had the pleasure of hiring Marcia from Best Bay Area Cleaners for my 1-bedroom apartment. Marcia's thoroughness extended to cleaning not only the general areas but also specific appliances. She meticulously cleaned the fridge, oven, and microwave, leaving them spotless.
What impressed me even more was the attention to detail in the bedroom. Marcia neatly folded items and even took the time to make the bed. It's these personalized touches that truly set Best Bay Area Cleaners apart.
If you're looking for a reliable and thorough cleaning service, I highly recommend Best Bay Area Cleaners. I would definitely hire them again without hesitation!Helpful 3Thanks 0Love this 0Oh no 1 - Lucielle R.CA, CA082Aug 2, 2024
I requested a deep cleaning, that included a lot of dusting shelves, ceiling fans and window cleaning. Overall, with the amount of work I requested, the crew did a good job. There were a few areas the crew missed dusting on top of a book shelf and vacuuming under two rolling end tables. Had the crew not missed those areas, I would have given them five stars.
Helpful 0Thanks 0Love this 0Oh no 0 - Elmer And Dee B.San Diego, CA97150205May 29, 2024
Best Bay Area Cleaners live up to their name! Requested last minute service as we had family surprising us and had to have our house spotless prior to their arrival. Best Bay Area responded quickly to our message and was able to get a crew out to us in no time. They totally did an AWESOME job for our kitchen, living room and bathroom. Spic and span spotless from top to bottom and een folded out towels in a cool way. Great value for a super fast turnaround and super affordable. Thank you Erica and your crew for making our home superb!!
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Erica B.
May 29, 2024
Thank you so much for taking the time out to leave a review!
We’re so grateful to be working for you guys - Candi K.Oakland, CA062Jul 3, 2024
They responded quickly and were able to come the next day.. The thoroughness and quality of cleaning was outstanding. The people and customers service are exemplary. The cost was a little better than the others. I'm happy to have a housekeeper.
Helpful 0Thanks 0Love this 0Oh no 0 - jessica z.Brooklyn, NY1789810Jan 22, 2024
This is by far the best cleaning service I have ever used. Erica is so responsive and communicative and Sylvia who did the cleaning was so sweet and ridiculously thorough. I am pretty sure it is cleaner in here than when I moved in. Every detail was accounted for and the price is totally affordable and reasonable. Sylvia even made my couch and 5 million blankets and throws look so cute and stylish!
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Erica B.
Jan 22, 2024
Thank you so much for working with us! We’re so glad you liked everything.
We’re excited to continue working for you and thank you so much for the kind review ! - Nov 9, 2022
Dude just look at my photos. I am so, so, so happy.
I'm not sure what level of service is normal since this is my first time using a cleaning service, but I wouldn't hesitate to recommend these folks to anyone.
My place was decently clean/livable but disorganized, so I didn't know what to expect, but I certainly didn't expect such an amazing level of detail.Helpful 2Thanks 0Love this 0Oh no 0 - Jaehee K.San Francisco, CA02Mar 20, 2024
Had my 1 bedroom apartment cleaned twice now in Oakland.
Was responsive, easy to communicate with, price was fair, and most importantly, did a fantastic job cleaning.
Would strongly recommend their service to anyone!Helpful 0Thanks 0Love this 0Oh no 0 - Simone M.Alameda, CA0101Mar 29, 2024
These cleaners always leave our house looking amazing for a very reasonable price! The communication is great and the cleaning is always consistent. I love the little touches like the towels folded into a bow or the toilet paper freshly sealed! We found this company after another company cancelled on us and now we'll never go back. Thank you for the great service!
Helpful 0Thanks 0Love this 0Oh no 0 - Jason C.Oakland, CA43316Oct 15, 2022Updated review
I am changing my review to 5 stars and would have done so sooner, but was just busy with work/traveling.
Erica followed up with me multiple times the next day. She was very receptive to and appreciative of my feedback. She agreed that what I received was not a "deep cleaning," but rather more in line with a basic regular cleaning and refunded me another $50.
Obviously, my experience with the actual cleaning was not what I expected, but I feel like the cost after being refunded a portion of my payment was now in line with the level of cleaning I received. The customer service and follow up by Erica afterwards went above and beyond.
Nobody is perfect, and working with customers in a service based industry can be tough. You can tell Erica values her customers and wants them to be 100% satisfied. In addition to the refund on this cleaning, she's offered several solutions for future cleanings to ensure a better experience moving forward.
I was ready to move on from Best Bay Area Cleaners, but because of Erica's follow up, actions, receptiveness to feedback, and top notch customer service, I'm now strongly considering using them on a regular bi-weekly basis. I feel confident that Erica will take the necessary measures to ensure her customers are well taken care of.Helpful 3Thanks 0Love this 0Oh no 0Oct 10, 2022Previous reviewI was excited about having them come clean my home based on all the positive reviews and Erica's quick response in scheduling. However, I was left underwhelmed with the results.
I was given an estimate of $270 for a deep cleaning of my 3 BR 1.5 BA 1420 sq foot home.
Maybe my expectations for what constitutes a "deep cleaning" are unrealistic, but I would think that includes things like cleaning windowsills, baseboards, exterior cabinets, light fixtures, tile in kitchen, light switches, etc. They were only here for 2 hours, which doesn't seem very long to me for a "deep cleaning." I was expecting more like 3-4 hours.
They did an ok job doing a basic once over, but other than cleaning the oven/fridge/microwave, this seemed like no more detailed than just a basic cleaning. I will for sure end up spending at least several hours going back over all the things missed myself.
To Erica's credit, she did quickly respond when I reached out and tried to come up with a resolution. She offered to send the crew back, but I couldn't accommodate that so we ended up settling on a price reduction to $200 and her offering $30 off a future cleaning. She told me they would get better on future cleanings with more instructions and better understanding of my needs, but I think it's unlikely I will use them again based on my experience. She did offer to send a different crew and a few other options, but if this was a "deep cleaning," I can't imagine what a $180 regular cleaning would include (maybe only 1-1.5 hours)? I would think the first cleaning would be one where they'd really try to impress the customer and try to win regular business, but that wasn't my experience. Aside from the missed cleaning areas, they nicked up my walls in a few places so now I've got scuffs and marks that I either have to repaint or live with I guess.
I don't expect those in the housekeeping industry to speak perfect English, but would think at least one would have some basic ability to communicate with customers. The two women that came spoke zero English so it was difficult to direct them, ask questions, etc. We had to try and use a translator app on their phone to communicate and that was difficult to use beyond one or two simple questions.
Everyone was very nice. They were on time and Erica does seem to care about her business and customers. I appreciate her trying to address my issues and come up with a solution. However, for the price, I just can't justify the value/time saved. I would expect much more if I was going to spend nearly $5,000 a year on bi-weekly house cleaning services.
If you are looking for a one off run of the mill basic cleaning with a company that is at least responsive and flexible on scheduling, then Best Area Bay Cleaners will probably be fine. For me, I didn't see the attention to detail and care that I would want and expect out of a company I'm going to give my hard earned money to twice a month. - Vanessa L.Tracy, CA178953Aug 14, 2023
LOOK NO FURTHER! Erica and her team were an absolute DREAM. I cannot express how amazing she was in accommodating for our unique situation. Our grandmother was going through a difficult time and had trouble letting items go. Her studio apartment not only needed cleaning, but how had many items that needed to be sorted. Long story short, Best Bay Area Cleaners achieved everything we wanted and more. My family and I highly recommend them. Also, special shout-out to Marcia! She was such a joy to be around.
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