Review Highlights
“If you go into the Best Buy Colma store with a Samsung phone issue I highly recommend Campbell and Jasmin.” in 11 reviews
“I would like to compliment one of your sales associate KURT for the excellent service he provided us today!” in 6 reviews
“Best Buy may get a bad rap for poor service, but their mobile department is better than the company stores or an Apple store.” in 6 reviews
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Next-Day Delivery Available.*
*On In-Stock orders $499 & above, placed before 2PM (Monday thru Friday). Subject to availability of delivery slots. Not available at our Roseville showroom. See associates for more details.read morein Appliances
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Do you have any CD burner?
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I would look on Amazon. Larger selection and higher chances of the device working.
Vlad F.1 person found this helpful
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- Rufus L.Evanston, IL06Mar 14, 2024
For the second time in a couple years, staff at a BestBuy went above and beyond. This time it was BB Colma, CA; last year it was BB Evanston, IL. At Colma they rescued me from my own error when I recycled a monitor that turned out to be they wrong one - I went back the next day and they did a search and happily found it, although it was close because they had already wrapped a couple pallets of electronics for pickup. In Chicago, my sister bought a deeply discounted refrigerator but 6 months later had lost the manual; unfortunately that model had been discontinued and did not appear online. They searched and found a "sister" model and printed the manual for me.
I would definitely consider buying from BB, especially larger dollar items where service and support might be particularly important. And I don't own stock and am not related to anybody working at BB!Helpful 2Thanks 1Love this 1Oh no 0 - Jul 17, 20241 check-in
2.5 stars.
Mom wanted to go to Best Buy last night, July 16, 2024, to purchase a keyboard for her computer, so we went along since we are in the market for a mini fridge and computers. For a minute, I forgot that they closed the San Bruno location, inadvertently telling her that they are practically down the street from us at first. Good thing that this locale in Colma is still just minutes away from our house.
We arrived a few minutes before 7 PM and easily found a space in the private parking lot. Upon entry, I was immediately greeted by an attendant with a warm "Hello." The venue was brightly lit and appeared tidy. To my pleasant surprise, even the women's restroom looked clean for the most part, too.
I walked straight to the Appliance department and found only one mini fridge on the floor. The area was empty of salespersons, so I returned to the front to ask for help. They were understaffed, so there were lines and wait times to get help everywhere. I was told that what I saw was all that they had. I expressed my confusion over the website indicating that several other mini refrigerators were available to pick up. This is when I learned that all of the others were in the warehouse, but boxed in their original packaging and not available for viewing. Seriously?? Who wants to blindly purchase an appliance without checking it out in person first? Not me. The sole fridge on the floor, priced at $299, was a good value, especially for its size, but I was not going to jump on it, knowing that there are so many more options available that offer other features. Apparently, this has been their set up for at least the past twelve years. Wow. I was ready to purchase a small fridge, but Best Buy lost my business.
V also could not find any PCs with more than 32 gigabytes. He did not want to join the line to inquire, especially after hearing that wait times had been as long as an hour.
Mom got what she came for. We were done and out by 7:45ish. Maybe we will return to check out their televisions?Helpful 0Thanks 0Love this 0Oh no 1 - 3746174199Aug 21, 2024Updated review3 check-ins
Once again - we are here, returning ROKU that does not work. In YouTube it shuts down after 10 mins. Ugh. Yes we checked our connections...
Helpful 2Thanks 0Love this 1Oh no 1Aug 17, 2024Previous reviewBIG store - has stuff we haven't heard of, and several models of everything we use.
Display of e-bikes.
Loads of Legos.
Appliances too.
A little hard to find a free salesperson but when we do they are knowledgeable.
Easy parking.Oct 17, 2020Previous reviewIn-store consultation sounds great but they send computer repairs out.... you don't have a cost estimate or a fast turnaround. The website doesn't make that clear when you schedule an appointment... so you wait then get shuffled around.
The Geek Squad used to Fix computers ???? What's up??
I feel like I just went to a SEARS for computer expertise.
Bad experience. - Jolens V.San Francisco, CA91194325Jul 29, 2024
The service has really changed it is so hard to find an associate that is really able to help and be patient. They have great selection. The prices are ok Sometimes if you look at the newspaper or store ads you could find comparable or better deals.
Helpful 2Thanks 0Love this 0Oh no 0 - Ronny T.South San Francisco, CA186Jul 21, 2024
Terrible , terrible , TERRIBLE customer service !!! Do not come here and deal with their employees. They make it seem like it's the customers fault and will make you look like an idiot.!
Helpful 0Thanks 0Love this 1Oh no 0 - May 5, 2024
Honestly this use to be my favorite Best Buy to come to, the service use to be great. Unfortunately that has changed. My recent visit i went to get 2 Apple TV's and there was no one around to help after 30 mins i finally found someone and they gave me a weird look as i asked and they didn't even stop to help they just walked passed me and said "yea ok"...so i wanted another 20 mins and nothing so i walked out and just went to a Apple Store which the closest one was Hillsdale which i got helped as soon as i stepped foot in there and left with both Apple TVs within 10 mins. Colma Best Buy can get better again with better staffing but right now the staff is a joke.
Helpful 2Thanks 0Love this 1Oh no 1 - Apr 13, 2024
We had bought a Samsung Bespoke refrigerator. We were having problems with the delivery of the custom panels. We were on the phone for hours with their call center and still did not have a clear explanation as to why our order was delayed. We had no choice but to go to a local store and file a complaint. Abraham, the store manager, was a savior. He found open box panels which saved us some money. We installed the panels ourselves that night. Abraham, thank you so much for your help. Glad to know there's still great customer service out there.
Helpful 1Thanks 0Love this 0Oh no 0 - Terri P.South San Francisco, CA04May 7, 2024
I came here to buy a chromebook. Not a single person offered to help me. There seemed to be only one person working the floor and she was at the cash register helping another customer. But that's not why I walked out.
I walked out because it was 85 degrees in there. I HAD to get out of that oven. I probably will never go back.Helpful 2Thanks 0Love this 1Oh no 0 - William C.Millbrae, CA1342Aug 21, 2023
Five blue shirts and one yellow shirt playing grab ass in front of the entrance = no help on the sales floor.
On the way out I was asking for assistance to locate a wifi extender and he looked at me with a blank face and said I'm on the phone.
Maybe it's better to buy it online.Helpful 2Thanks 1Love this 1Oh no 2 - Chris P.Vacaville, CA16464Oct 21, 2023
Steven in the camera section was incredibly helpful and informative.
I started with a few questions and requests in camera gear, went to ssd questions and finished with some questions regarding the right gaming setup for a pretty fun little gift idea I'm working on.
He helped me understand the pros and cons of PS over XBox and even helped me understand PC builds to figure out the right platform.
We went in to discussing steering wheel setups and which one work best for the gift.
He was knowledgeable, helpful, enthusiastic and willing to go above and beyond to help me get the right setup.
Way impressed and Steven absolutely deserves to be recognized for his efforts and dedication to BestBuy in Colma.
Thank you, Steven!Helpful 1Thanks 1Love this 1Oh no 0
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