Better Rooter

Alex came to give an estimate for sewer lateral replacement. He scanned with the singing wand to locate our street cleanout and determined it was under a retaining wall. He said they would dig around and find it there.

Fortunately I got 2 additional quotes that completely disagreed with Alex's conclusions:
1. I had no street cleanout. The house is 100 years old so never had this.
2. The sewer lateral runs to the other side of my yard.

This quote really me stressed and wondering if I had multiple sewer laterals (I don't). We completed the replacement with one of the other companies.

Really could have gone better. I used Better Rooter in August 2021 to get a sewer lateral replacement. They would have to remove some concrete next to our home to access the sewer.

I had confirmed multiple times, first with Alex, and then later with Reyna, that while they made no guarantees, they would "try to match" the color of the concrete. This is maybe on me, but it seemed like a simple matter, so I didn't press further beyond that.

So I was disappointed when the work crew informed me near completion of the job that they were not going to be able to match the color of the concrete: They didn't bring any equipment or materials to color match.

I called the office to clarify the service and contract, and Reyna told me to have them complete the job, take a picture, and they would reach out to see if we could reach a resolution. I agreed, in good faith paid for the service, and they wrapped up the job.

When I followed up with photos by email the following week, the CEO, Veronica, responded tersely and dismissed my concerns. I guess I learned my lesson, but it could not have come in a less professional way.

I recommend this Company to anyone who needs a sewer line replacement great customer service from the estimate to the final completion they started at 8 am and was finished by Noon.But this was in my Job

I can highly recommend Better Rooter. Absolutely responsive from the first call, on time, pricing very fair and its clear their team has worked together for a long time. Seamless coordination, great communication, and you know they are experts at what they do. I had to do a trenchless sewer lateral- not easy to get permits with the City of Oakland making it difficult to issue permits due to hack. Better Rooter persevered, coordinated all the various departments and agencies. Their team came on time, and worked so hard to get it done quickly. My neighbors were asking me later - who was that company with such hard workers. Mind you this was in one of the huge rainstorms. The team was respectful of my property and my neighbors- kept it all as clean as humanly possible. Excellent experience.

Alex helped me with getting the sewer lateral to comply with the minimum dollars spent. His quote was the lowest and the most honest out of all the other companies. The rest had told me that the sewage requires replacement. Alex was responsive and efficient. I referred him to my friends and clients. They were all satisfied with his work!

Better Rooter used the bursting-pipe method to install a new 125' sewer lateral at my house. They had the most competitive pricing (I spoke with 5 companies), clear communication via email and phone, completed the job per schedule (2 days), worked with the inspector to pass the inspection, and cleaned the jobsite perfectly. Really, everything was perfect. I would definitely call them again. Thanks BR!

Very professional, I called spoke to office manager Veronica gave me an estimate to fix my plumbing on my tub and toilet, told her I was going to look around and promptly convinced me why them... made an appointment and Alex the owner showed up to my house on time my issue was fixed within couple of hours, Alex and his crew left my house very clean, I will definitely hire them again if I ever need plumbing services ... thank you for the great and satisfying work ...

Couldn't be happier with the responsiveness, availability, quality of work, and customer service. They were very efficient with a trenchless sewer lateral replacement that required a pretty big drop in elevation. They were the first to respond to my request, quickly provided a quote, and completed the work in a day and a half.

Came and took care of the issue. Was professional , prompt and help to rectify and identify the issue.

Needed a sewer lateral replacement on my house in Richmond in May 2020. Got bids from 10-15 different replacement companies. Better Rooter's was a very competitive bid, and ultimately I went with them after reading Yelp reviews. Response time is superb. Work was done faster than estimated, high quality. Everyone involved was very kind and professional. Receipts and certificate of compliance followed promptly. Never had to worry. Highly recommended.