Big O Tires

Took my car into the shop for new tires, oil change, and alignment, which I made the online appointment 2 weeks prior. I dropped off the car when they opened and left. 6 hours later, I get a call informing me oil change was done but the truck with my tires on it was running late leaving me with a decision of having to buy different tires or come back another day. Not happy about this but went with a different tire. Picked up car at closing and was rushed out the door. As my wife (I was in a separate car) drove back home on the freeway, the engine compartment protection plate underneath the car came half way off and was dragging about a half mile before she could pull off the freeway from oncoming Friday commute traffic. Big O was closed at this point. My wife contacted AAA and CHP as the road situation was a bit dangerous. After waiting a couple of hours for AAA, they arrived and cut off the plate and we proceeded home. I contacted the Big O shop (Josh) next day, explained the situation with him. He stated he would order another protection plate to bring in the car the following Friday to have it installed. Brought the car in as expected, no Josh, nobody knew anything about the situation and or part and my work order had no notations to the incident. I was advised to call Josh the next day, which I did but I was unable to bring in the car due to a previous appointment. Was advised to bring the car in the following Friday, which I did. They put the plate on and I left. Then, almost at the same freeway spot the WHOLE PLATE CAME COMPLETELY OFF and almost caused an accident with the car in the left lane next to me! Contacted Josh again, told him the situation and he said to bring the car back. They still had the NEW PLATE there! The ORIGINAL DAMAGED ONE (Which I had brought back to show them) WAS PUT BACK ON!! When I got to the shop I asked "Why did they put the damaged one back on", Josh replaced "I don't know, that's what we're trying to find out?"

Oh yeah, as a side note, 2 days after the tires were put on, my LOW TIRE PRESSURES indicators came on my dash! They were not filled properly when put on.

I have been coming to Big O for over 35 years in different locations, and I have never experienced any incomitance situation as I have in this particular store! As such and the from the traumatic experience it placed upon my wife, I will never come back. A memo has been sent to corporate detailing this incident. Buyers beware!

You know I've never had a problem here & I'd take the bad reviews with a grain of salt, chalk at least one of them up to entitlement, they're mechanics not miracle workers but, they've always been as accommodating as humanely possible in my experience. They've patched me up & gotten me back in action numerous times, most recently a bad apple battery that was under warranty, I wasn't sure if it was my starter or what, but they fit me in and fixed me up, topped up my fluids complimentary, and everyone I spoke or have ever dealt with here has been totally cool, no problems whatsoever. I do shop around sometimes just based on where I happen to be what's most convenient for me, and I have before gotten second opinions, bc even honorable mechanics can make mistakes. For example another local family owned garage in town that's highly regarded and I have been serviced at before misdiagnosed one past issue as a drive train tensioner, cost me a day of work it was in the shop all day, at least they didn't charge me bc after all that, they discovered they were wrong lol and it was the alternator which Big O ended up replacing just bc they were able to get me in. Other times, everyone's professional diagnosis lined up, so.... I really believe & find everyone to be professional and honorable here, whether I go to this Big I location, or Sebastopol, or Out West garage. They all have good mechanics, good teams, and there's really no need to worry about trusting any of them with your vehicle. I drive Uber on the side, have for many years, so just like anyone really, it is super important for me to stay on top of my maintenance and stay in good working order, and these guys have always given me good advice on what I might need to do next, and never been impatient with me taking full advantage and picking their brains whenever I come in. Thank you guys again! You saved my day today, insert smiley face here.

I have been going to the BIG O TIRES in Petaluma for at least 35 years. The last time I went for a TIRE ROTATION, I dropped our car off early like they told me to when I called, they told me the car would be ready no later than 5: 00 o'clock, me and my wife went to pick our car around 5: o'clock. As we were waiting for someone to help us for a LONG TIME! we noticed that they were closing the shop up. I asked the tall guy with the shaved head what was going on and why our car wasn't ready after dropping it off early in the day. I told him that I was TOLD it would be ready by 5:00 o'clock! He looked at me with a DIRTY LOOK and responded by throwing his pen on the counter and ! we'll DO IT! Anyway, we took our car to Big O today to have a flat fixed and tire ROTATION that is FREE under the new tire warranty. My wife drove the car home while I was doing the paperwork inside. When I got home, I checked the tires to make sure they rotated them. And sure enough, they didn't rotate them. I removed the front left air nozzle before I brought our car to Big O to make sure they rotated them. When I called back to tell them about it, the guy on the phone said, "OH! there isn't anything on the paperwork about a tire rotation! I made it VERY CLEAR when I dropped it off that I WANTED A TIRE ROTATION! Anyway

he told me, OH WELL! you will just have to bring it back tomorrow or the day after! I'm never going back to that Big O again, I'm pretty sure it's under new management now, and the place has turned totally GHETTO!!!!!

These people are complete frauds! Went in to get my tires rotated and they said I needed new tires. Completely untrue. They tried to rip off a single mom!

Is you are a Tesla owner and don't want to be called entitled, this isn't the place for you. It is unfortunate that one employee doesn't know how to be professional and keep his opinions to himself. We have brought both our ICE vehicles and EV's here over the years but will find somewhere new to take our "entitled" business to.

Been going to Big O for years, first in Santa Rosa and now Petaluma.
Great service at both stores. I got a great deal on excellent-rated tires. When it gets cold and tire light comes on all I have to do is drop in and they check all tires. Also replaced a battery a few years ago, again in-and-out quickly and a good price.

Josh was great from the moment. I called him on the phone when we got a flat tire on our way to vacation. We were stuck with two dogs and they were very dog friendly. Service was quick expert and friendly.

it was yet one of the best customer service experience I have ever had. the workers are happy to give extraordinary professional feedback and service. The owner is a problem solver and pleasant.

Had a flat fixed here last year and then came in at a later date to inquire about a set of new tires. I asked a bald guy at counter if they offered any veterans discounts and he went into a diatribe about he was already the lowest price on tires in area and he would go out of business if he offered any better pricing. No need for the drama, just politely tell me you don't offer a discount to vets. Also this guy and other employees were rude on more than one occasion when phoned store and I inquired about why my low pressure tire sensor light was on after they worked on my vehicle. Anyhow I instead went to America's Tire in Rohnert Park, their prices for a set of tires was cheaper, they offered a veteran discount, the staff was friendly, and the waiting area is spacious and clean vs the dumpy waiting area at Big O.

I'm not going to give a lengthy review, because I don't really know what I'm talking about when it comes to cars. The service at the Petaluma Big O was exceptional. Both the gentleman that took care of me were very friendly, informative, helpful. I had a really bad experience at the Honda dealership so I won't be going back there. I'll be going to this Big O. Thanks guys!

Had a 930 appointment to get an alignment and had to wait 1 hour to even be considered to start the job