BKM Automotive

real good
I was presently surprised by how well they did the service and how quick it was. Got to thank the team at BK automotive

BKM is the best!

I originally came to BKM to compare quotes for something I needed to get fixed for my car. The dealership quoted me 2x the price compared to BKM, and so I decided to give BKM a try and I'm so glad I did! They were quick with their responses, attentive, ethical, knowledgeable and very friendly. No hidden surprises with the costs. I'll be coming back to BKM for all my car needs in the future!

David is a genius and pays attention to every detail. His staff are all very well trained. They are reasonably priced and offer great value.

Ritchie and team are excellent. I had a tricky issue with water entering my car during heavy rains that my regular mechanic could not solve. Well within a day the issue was diagnosed and fixed at a reasonable cost. All completed with a smile. I am now a fan of this shop and will be back.

Mannerless & disrespectful don't know how to talk with customer,stop you by showing had while u asking something.

As the expression goes, fool me once, shame on you, fool me ten times, well, it's time for an honest and harsh review. If you have a BMW or Mercedes that needs repair or service, David and his team will treat your car well. Unfortunately, they don't have the same knowledge of Audi, so again, fooling me once is par for the course.

And if you want to be treated as a customer as well as your car is treated, this is NOT the place for you. You will be lied to directly to your face.
My most recent visit to this place, the week of this writing, will be my last (after many, many years of being a loyal and understanding customer, despite the likely thousands of dollars I have overpaid over the years. I felt David was a good man, and so I wanted to be loyal. That is my fault entirely).
This time around I had taken my Audi Cabriolet in for front end noise about a month ago. They diagnosed it as upper control arms needing replacement. They replaced them. The issue was not resolved as the noise came back while I was driving home that evening. I called the next morning to tell them I would need to bring it back. They said sure, bring it back and we will test drive it. But I was not able to do so for about a month due to work and other obligations.

I brough it back this week, test drove it with Rickie, and he heard the noise immediately. Fast forward, three days later, they needed to replace additional control arms. But at no point did they own up to the fact that they missed this the first time I brought it in. They would not give me a break on this "additional labor". They would not admit to not correcting the problem the first time. If they had truly understood this car, they would have fixed it right the first time I brought it in. And it is very likely I have been driving with broken components for many years, as each time I bring it in, they seem to find something new that should have been found the previous time. Case in point, I had asked David many times, why is there still a grinding noise when I turn the steering wheel? He said it was normal for the car, and also said the water pump is making that noise, but it's safe and normal. Today, after the repair, the grinding noise is miraculously gone.

But the clincher tonight was realizing that Richie, the service manager, had "test driven" my car for 22 miles during this repair!! 22 miles in Long Island City. Richie has done this on two other occasions, where I have found an unusually high number of miles added to the car after a service. One time, David covered for him and said he had a family emergency up north. There were bridge tolls added to my account because of this drive (roughly 25 miles). He lied to my face to protect his manager, for whatever reasons. Tonight I asked him again.... Why do you need to drive my car for 22 miles around Long Island City to test drive a repair? He said he had to test drive it 4 different times to check the problem. He said he test drove it for over an hour because he was in traffic. This is the type of person that David chooses to employ and represent his company. Someone who enjoys taking other people's cars for joyrides under the guise of a "road test".

This is a long and heartfelt post because I, again, foolishly, continued to put my trust in this business. And mark my words, they will not treat you as well as they seem to treat their BMW's. They don't value honesty and integrity. I don't have any other agenda in saying this. I am taking my car and business elsewhere. They certainly don't need my business. Never have. All I have ever expected from this place was to be level and upfront with me, and they are not able to do that. They don't know the car, and everything seems to be an experiment. I would have preferred years ago if they said, we don't know Audis as well, but we will give it a try. I would have made an informed decision at that time. So, if you value integrity and honesty, I urge you to consider taking your business elsewhere. You deserve better.

We are so impressed and grateful for the knowledgeable and reliable team at BKM automotive. David, the owner and head mechanic is an absolute master of his craft. His entire team is outstanding talented and trustworthy. We have been bringing our beloved BMW to his shop for years and wouldn't dream of taking it anywhere else. The prices are always fair and reasonable. This is by far the best shop in the city, with an unrivaled team that is both welcoming and professional. You can be sure that your car is in the best hands at BKM automotive.

would like to give another update, about a week ago the engine light came back on. going to take my car to another mechanic and find out how badly i was dooped. will keep y'all posted.

Ritchie and Jackie are Complete phonies who coo over you when you bring them business and then stab you in the back by overcharging you and ultimately revealing their true selves --nasty, rude, and uncaring. The worst marketing strategy ever!!!!Watch out-- Ritchie holds himself out as Owner. He is not even close.

With the gazillion auto repair shops in NYC, I'm leaving this place in the dust and never looking back. Sorry To owner, David Hall, who knows how to be respectful and appreciative of his clients.

The team at BKM Auto are masters at their craft. Their work is impeccable. To add to this, their customer service and pricing is unrivaled by any other garage I have been to. My Audi was pretty damaged (dents, deep scrapes, etc) while it was parked on a side street in NYC. In less than a week, they completely repaired my car (other garages had told me it would take 2-4 weeks) and the car looks like it did the day I bought it. Really amazing team!