Highlights from the Business
![MINORITY_OWNED_OPERATED](https://s3-media0.fl.yelpcdn.com/assets/public/40x40_minority_owned_operated_v2@3x.yji-3acaea816ad9f2625456.png)
Minority-owned & operated
![FREE_ESTIMATES](https://s3-media0.fl.yelpcdn.com/assets/public/40x40_free_estimates_v2@3x.yji-96b2ab4703045ffacf0c.png)
Free estimates
![SATISFACTION_GUARANTEED](https://s3-media0.fl.yelpcdn.com/assets/public/40x40_satisfaction_guaranteed_v2@3x.yji-d28fff31f5ad326ba2ca.png)
Committed to satisfaction
![FREE_WIFI](https://s3-media0.fl.yelpcdn.com/assets/public/40x40_free_wifi_v2@3x.yji-4be3d90ad57edb29ede8.png)
Free WiFi
![PET_FRIENDLY](https://s3-media0.fl.yelpcdn.com/assets/public/40x40_pet_friendly_v2@3x.yji-7158f7f388c5fc6f3af8.png)
Pet friendly
Photos & videos
Services Offered
Verified by Business
Review Highlights
“David, Richie and the entire gang at BKM have nursed my 2005 BMW for years.” in 22 reviews
“Enrique helped me coordinate dropping her off, pre-ordered the part for her, and turned her around in ~3 hours.” in 12 reviews
“If you own a BMW, Mercedes or any other luxury brand, this is the place to go!” in 7 reviews
About the Business
Business owner information
![Photo of David H.](https://s3-media0.fl.yelpcdn.com/buphoto/SqG0jUcJ9XjPV10cZM9vjg/90s.jpg)
David H.
Our reputation is broadly known for specializing in German auto repair with over 40 years of experience, as well as other European vehicles. However, BKM is equipped to service other makes and models based on your needs. You can count on the experts at BKM Automotive to provide the highest standards of service in the industry and help you avoid other automotive pitfalls down the road. Each member of our team is here to serve you and provide you the peace of mind only, BKM Automotive can deliver. *We provide better-than-dealer-level service for much less than dealer prices, so choose BKM Automotive of Long Island City for all of your automotive needs. *We are committed in providing the most efficient, reliable, and professional automotive services in all five (5) boroughs of NYC, including Long Island, New Jersey, and Connecticut. *Pick-up drop-off service is available within the boroughs and Long Island (*depending on your request*). *We are available to assist in a difficult situation, including towing through our after-hours emergency service when you call BKM.
Location & Hours
Amenities and More
Ask the Community
Got a question about BKM Automotive? Ask the Yelp community!
People also searched for
Recommended Reviews
![Photo of Username](https://s3-media0.fl.yelpcdn.com/assets/public/default_user_avatar_64x64_v2.yji-19e0a8ff85b15f4bbd79.png)
Overall rating
75 reviews
5 stars
4 stars
3 stars
2 stars
1 star
- Carl W.ROOSEVELT ISL, NY01Feb 8, 2019
BKM is a fabulous auto repair center that has been lovingly and expertly caring for my BMW for 14 years. Beyond that, however, David Hall, Richie and the Crew provide a level of personal customer service rarely seen in any business.
I would not only trust BKM with my car, i would trust them with my life! I reccommend BKM without reservation.Helpful 0Thanks 0Love this 0Oh no 0 - Hamza S.Midwood, New York, NY01Feb 8, 2024
real good
I was presently surprised by how well they did the service and how quick it was. Got to thank the team at BK automotiveHelpful 0Thanks 1Love this 0Oh no 0 - Jane D.SoMa, San Francisco, CA06Apr 17, 2024
BKM is the best!
I originally came to BKM to compare quotes for something I needed to get fixed for my car. The dealership quoted me 2x the price compared to BKM, and so I decided to give BKM a try and I'm so glad I did! They were quick with their responses, attentive, ethical, knowledgeable and very friendly. No hidden surprises with the costs. I'll be coming back to BKM for all my car needs in the future!Helpful 0Thanks 0Love this 0Oh no 0 - Nasser A.New York, NY02Jun 21, 2024
David is a genius and pays attention to every detail. His staff are all very well trained. They are reasonably priced and offer great value.
Helpful 0Thanks 0Love this 0Oh no 0 - David J.Long Island City, Queens, NY01Nov 14, 2023
Ritchie and team are excellent. I had a tricky issue with water entering my car during heavy rains that my regular mechanic could not solve. Well within a day the issue was diagnosed and fixed at a reasonable cost. All completed with a smile. I am now a fan of this shop and will be back.
Helpful 0Thanks 0Love this 0Oh no 0 - Jakir H.Queens, Queens, NY02Sep 13, 2023
Mannerless & disrespectful don't know how to talk with customer,stop you by showing had while u asking something.
Helpful 0Thanks 0Love this 0Oh no 0 - Neil N.Midtown West, New York, NY01Aug 24, 2023
As the expression goes, fool me once, shame on you, fool me ten times, well, it's time for an honest and harsh review. If you have a BMW or Mercedes that needs repair or service, David and his team will treat your car well. Unfortunately, they don't have the same knowledge of Audi, so again, fooling me once is par for the course.
And if you want to be treated as a customer as well as your car is treated, this is NOT the place for you. You will be lied to directly to your face.
My most recent visit to this place, the week of this writing, will be my last (after many, many years of being a loyal and understanding customer, despite the likely thousands of dollars I have overpaid over the years. I felt David was a good man, and so I wanted to be loyal. That is my fault entirely).
This time around I had taken my Audi Cabriolet in for front end noise about a month ago. They diagnosed it as upper control arms needing replacement. They replaced them. The issue was not resolved as the noise came back while I was driving home that evening. I called the next morning to tell them I would need to bring it back. They said sure, bring it back and we will test drive it. But I was not able to do so for about a month due to work and other obligations.
I brough it back this week, test drove it with Rickie, and he heard the noise immediately. Fast forward, three days later, they needed to replace additional control arms. But at no point did they own up to the fact that they missed this the first time I brought it in. They would not give me a break on this "additional labor". They would not admit to not correcting the problem the first time. If they had truly understood this car, they would have fixed it right the first time I brought it in. And it is very likely I have been driving with broken components for many years, as each time I bring it in, they seem to find something new that should have been found the previous time. Case in point, I had asked David many times, why is there still a grinding noise when I turn the steering wheel? He said it was normal for the car, and also said the water pump is making that noise, but it's safe and normal. Today, after the repair, the grinding noise is miraculously gone.
But the clincher tonight was realizing that Richie, the service manager, had "test driven" my car for 22 miles during this repair!! 22 miles in Long Island City. Richie has done this on two other occasions, where I have found an unusually high number of miles added to the car after a service. One time, David covered for him and said he had a family emergency up north. There were bridge tolls added to my account because of this drive (roughly 25 miles). He lied to my face to protect his manager, for whatever reasons. Tonight I asked him again.... Why do you need to drive my car for 22 miles around Long Island City to test drive a repair? He said he had to test drive it 4 different times to check the problem. He said he test drove it for over an hour because he was in traffic. This is the type of person that David chooses to employ and represent his company. Someone who enjoys taking other people's cars for joyrides under the guise of a "road test".
This is a long and heartfelt post because I, again, foolishly, continued to put my trust in this business. And mark my words, they will not treat you as well as they seem to treat their BMW's. They don't value honesty and integrity. I don't have any other agenda in saying this. I am taking my car and business elsewhere. They certainly don't need my business. Never have. All I have ever expected from this place was to be level and upfront with me, and they are not able to do that. They don't know the car, and everything seems to be an experiment. I would have preferred years ago if they said, we don't know Audis as well, but we will give it a try. I would have made an informed decision at that time. So, if you value integrity and honesty, I urge you to consider taking your business elsewhere. You deserve better.Helpful 1Thanks 0Love this 0Oh no 0 - elizabeth r.Brooklyn, NY13713Jan 14, 2022
We are so impressed and grateful for the knowledgeable and reliable team at BKM automotive. David, the owner and head mechanic is an absolute master of his craft. His entire team is outstanding talented and trustworthy. We have been bringing our beloved BMW to his shop for years and wouldn't dream of taking it anywhere else. The prices are always fair and reasonable. This is by far the best shop in the city, with an unrivaled team that is both welcoming and professional. You can be sure that your car is in the best hands at BKM automotive.
Helpful 6Thanks 0Love this 1Oh no 0 - Michael C.Los Angeles, CA74218Mar 2, 2023Updated review
would like to give another update, about a week ago the engine light came back on. going to take my car to another mechanic and find out how badly i was dooped. will keep y'all posted.
Helpful 1Thanks 1Love this 0Oh no 0Jan 5, 2023Previous reviewplease note, ive gone in the past for an oil change and appreciated the service. because of that i wanted to bring my car to them again for a check-up because i needed to get it fixed before a cross-country road trip.
please keep in mind this all happened in august/september of 2022, i have completed my cross-country trip and have settled in southern california.
ill try to keep this short, but after taking it in for the check-up, i ended up having to spend around $2500. a couple days later, the sensor for my oil was going off so had to get that fixed (not a problem). a week or so later, i get a notification about a parking ticket. after checking the date and time, it was when my car was at bkm. also during this time, my A/C wouldnt work unless it was on its highest level. so i take it in to get fixed, i bring up the parking ticket but they claim ignorance and say they cant do anything about it. i show them the ticket and its cross-streets and they know its an area they park cars..just felt pretty helpless and they didnt have any desire to help me. i end up getting the a/c fixed and go about my way. a week later, the a/c is back to it only working on its highest level. after that i was so frustrated and didnt even want to deal with them again. just very unfortunate.
obviously they won't care, im not in NY anymore but still wanted to let people know my experience and to do more research before taking your car in. obviously they have great reviews, it was just unfortunate i was not able to experience that great service. i wouldnt trust these guys. just feel like i got dooped out of a good amount of money. :( - Jacqueline M.New York, NY0292Nov 18, 2021
Ritchie and Jackie are Complete phonies who coo over you when you bring them business and then stab you in the back by overcharging you and ultimately revealing their true selves --nasty, rude, and uncaring. The worst marketing strategy ever!!!!Watch out-- Ritchie holds himself out as Owner. He is not even close.
With the gazillion auto repair shops in NYC, I'm leaving this place in the dust and never looking back. Sorry To owner, David Hall, who knows how to be respectful and appreciative of his clients.Helpful 7Thanks 1Love this 3Oh no 2Business owner information
David H.
Nov 18, 2021
We normally do not respond to these unwarranted, insane reviews. But in light of the extremely rude, ill-mannered behavior of this customer, it is imperative to post our reply. This customer, who always came off as being very kind, and pleasant with a 2002 Infiniti Q45 that required major repairs, with extensive electrical problems, we basically performed a miracle and got vehicle running. We even tried to sway her from doing the work given the severity and age. But since she said it had sentimental value, we respected her wishes. I honestly, don't believe any other mechanic would have taken on this job. The customer was overjoyed when we first successfully completed the major project to the car in 2019, and have been coming back with for normal maintenance; no problems since then. We always offered her pick-up and drop-off service.
However, the last few times that she has called our shop, she's been extremely disrespectful to the service advisors, especially Richie. Let me just say, Richie is our top service advisor who offers exceptional customer service to all who enters through our doors! I have NEVER had a complaint of any kind about Richie. This is the most bizarre comment I ever heard about him. As for Jackie, who does not usually engage with customers, what is being said about Jackie, doesn't even warrant a response as this customer has always been very familiar with her, and they never had an issue. I believe the customer is just upset because Jackie addressed her for repeatedly calling the business (disruptive), and calling Richie very derogative names that I can't even mention publically.
Clearly this customer is having an off day, needed to have a tantrum and took it out on my people today for no apparent reason. She is no longer welcomed as in the 45 + years of being in business, I have never had a customer treat my staff in such a manner. I wish you all the best. - Kate C.Chantilly, VA03Oct 12, 2021
The team at BKM Auto are masters at their craft. Their work is impeccable. To add to this, their customer service and pricing is unrivaled by any other garage I have been to. My Audi was pretty damaged (dents, deep scrapes, etc) while it was parked on a side street in NYC. In less than a week, they completely repaired my car (other garages had told me it would take 2-4 weeks) and the car looks like it did the day I bought it. Really amazing team!
Helpful 3Thanks 0Love this 0Oh no 0