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Review Highlights
“Went to there last week with my husband and made appointment one week before.” in 2 reviews
“Thank you Chelsea and Alice for a great massage today.” in 2 reviews
“The massage was soothing and she spent just the right amount of time and pressure on my sensitive neck muscles.” in 2 reviews
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About the Business
Appointment available today call or message details 6503211777 Acupuncture Hot stone Swedish Deep Tissue Japanese Shiatsu I Aromatherapy Myofascial Therapy Eyebrow Tattoo Prenatal Sport massage
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Overall rating
24 reviews
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- Thoa V.Palo Alto, CA0544Feb 24, 2024
I called on Saturday to make a last minute appointment for a Swedish massage. I was greeted by a very friendly lady at the reception desk (owner maybe?). My masseuse was very professional and thoughtful with her questions about areas I wanted her to focus on. For the first 15mns, she kept asking how much pressure I liked. I said I didn't like a deep tissue massage so she was very careful to check with me quite often and explained how much she should press to release the tight muscles. I felt quite comfortable during the massage and walked out feeling so relaxed. I highly recommend this place, clean with friendly staff. Plenty of parking. I will have to carry more cash to tip generously next time.
Helpful 0Thanks 0Love this 0Oh no 0 - Emma Y.Daly City, CA7119Oct 19, 2023
love the service! Went to there last week with my husband and made appointment one week before. Quick response. Owner Chelsea so nice and add on Hot stone service for us.
My husband got deep tissue massage and he love it.
Highly recommend it for couples.Helpful 1Thanks 0Love this 0Oh no 0Business owner information
Zhao Q.
Dec 20, 2023
Thank you for your kind words! We're thrilled to hear that you and your husband enjoyed your experience at our spa. We're glad Chelsea took good care of you and that you both loved the services. We appreciate your recommendation and look forward to welcoming you both back soon!
- Daphne C.Los Altos, CA11016Jan 18, 2023
Super happy to find a local spa that provides great Eyebrow Microblading service. Eva is very experienced and professional. I was so impressed with her skills and very satisfied with my new eyebrows and decided to get my eyeliner done on the same day. Highly recommended Eva!
三年多前在台灣做的繡眉,都快掉光了,又沒機會回台灣,終於在Palo Alto找到專業繡眉師Eva, 做了"霧眉", 還有"美睫眼線",超滿意的,我覺得比我在台灣做的還讚!大推!Helpful 1Thanks 0Love this 0Oh no 0 - Tin C.Redwood City, CA02May 23, 2024
I have gone here twice. The first time, I scheduled via their website for the 730PM slot but when I arrived at 7PM apparently my slot was not showing up in their system even though I got a confirmation email (which I showed them). I had to wait for an hour and a half because there were only 2 masseuses available to handle all the customers. The bathrobe in the room was also already used and was not replaced, so I had nothing to use. The redeeming factor was Lynn is very, very good, probably the best masseuse I've ever had. She knows exactly how to find and relax ALL the knots. She is also very kind and compassionate. For my second visit, which I booked solely for Lynn's expertise, again there was a lack of proper management of the schedule. When I was already on the way, they called me asking if I can go at a later time because they were very busy. I told them I was already near and cannot turn around. When I arrived, I waited for 45 minutes past my scheduled time and the spa was nearly closing. Thankfully, it was another amazing and relaxing massage by Lynn. Just want to emphasize that Lynn is topnotch but the scheduling aspect is disorganized and all over the place. Hopefully this can be fixed so that it will be an overall good experience for your customers.
Helpful 0Thanks 0Love this 0Oh no 0 - Private U.Palo Alto, CA0575524Apr 9, 2023
They've started tagging on a 3% credit card processing fee on their massage now. This comes as a surprise because there's no disclosure before the massage about this fee. Not on the price list at the front desk, or anywhere else.
It's a fee of less than three bucks, so the amount is tiny, however, it's the fact that it isn't disclosed before the fact that's concerning. I'm not a fan of surprises when it comes to money, unless it's a good surprise.
The massage is good at a very competitive price for Palo Alto. There's nowhere else quite as affordable around here. Not even Massage Envy.Helpful 1Thanks 0Love this 0Oh no 1 - Timothy J.Mountain View, CA481211Apr 21, 2023
Great service and a welcoming staff. You can't go wrong booking a massage here. The place is very clean and nicely decorated. The parking is also convenient and near some good restaurants on CA street.
Helpful 0Thanks 0Love this 0Oh no 1Business owner information
Chelsea G.
May 1, 2023
Thank you for sharing!
- Faye L.Seattle, WA244Feb 26, 2023
Super convenient location and friendly skillful staff. I walked pass by this place so many times since it's right on Cal Ave, and I finally decided to give it a try. Went in for a deep tissue massage. I called for an appointment 1 hour early on a Sat night, and I'm so glad they can take me in. I felt super relaxed and recharged after the 1 hour session. This is a hidden gem. Will come back for sure!
Helpful 0Thanks 0Love this 0Oh no 0 - L.Marie W.SoMa, San Francisco, CA042Jun 9, 2023
Had a couple massage, he received deep tissue, i had a Swedish massage. The massage wasn't anything extraordinary. At the end when my date paid for the massage; i offered to pay for the tip. $10 for each masseuse. It was concerning to me that the owner of the spa demanded a specific tip amount $20 each. Told me to keep my $10.00. I believe tipping is an important way to show your appreciation for good service, it should never be mandatory or demanded. This kind of behavior can make customers feel uncomfortable and ultimately damage the reputation of the spa.
After, the demand of $20 each i refused to pay for the manner fact of; however, my date still tipped it wasn't $ 20 each though, $15 each. However, i will not return back to the Blue Danube Spa after that experience. Its important for businesses to prioritize customer satisfaction and make sure that every guest feels valued and respected.Helpful 0Thanks 1Love this 0Oh no 1Business owner information
Zhao Q.
Jun 9, 2023
Dear Marie, we sincerely apologize for your disappointment with our service. I would like to clarify the situation to provide you with a better understanding of the entire incident. After you completed the massage, you expressed great satisfaction with our service and inquired about the quality of the massage. You were given a positive response. When you requested to tip the masseuses $10 each, I showed you our suggested tipping guidelines and even provided both you and your partner with $10 vouchers for your next visit.
However, it seems that our actions may have upset you, and for that, we deeply apologize. Our intention was to offer a tipping suggestion, and we never intended to coerce you into paying it. We understand that tipping is a way to show appreciation for excellent service, but we also respect our customers' autonomy in this matter. Please accept our sincere apologies as we genuinely do not wish to make you feel uncomfortable.
Customer satisfaction is of utmost importance to us, and we genuinely regret any dissatisfaction you experienced. We will take your feedback seriously and strive to improve our service in the future. If you are willing to give us another chance, we will go above and beyond to ensure you have a positive experience at our spa. Thank you once again for your feedback, and we wish you all the best.
Best regards,
Chelsea Guo - Julie N.Palo Alto, CA0121Aug 21, 2022
This place is a gem. First, location is very convenient. There's plenty of street parking around and is good when you have errands to run on California street. It's a new place that recently opened so the facilities are brand new inside. I called the store and easily got a same day appointment for 1 hour massage. The owner is very kind and gave me an amazing massage.. best I've had in a while. I was having neck and shoulder problems and regularly go to Massage Envy which has recently had masseuse changes that don't apply enough pressure for my needs. The owner kneaded by neck and shoulder and back very thoroughly and also had great expertise on applying pressure in the right spots and angles. She was very attentive even when I asked for a facial massage instead of lower back which was a nice touch. Right now the grand opening pricing is a also great value.
Helpful 0Thanks 0Love this 0Oh no 0 - Epi C.Palo Alto, CA3441Mar 5, 2023
I visited this spa for a massage recently. Excellent service and very clean environment. The staff is very professional and friendly.
Helpful 0Thanks 0Love this 0Oh no 0
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