Blue Star Gas - Santa Rosa Co
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Services Offered
Verified by Business
HVAC system repair
Propane
Review Highlights
“Victoria explained that they were swamped trying to help a lot of the customers who were stranded by the other company.” in 3 reviews
“I called Blue Star, they came out within the hour and by the very next day I had a new tank full of gas.” in 4 reviews
“Also their prices seem much more reasonable compared to Suburban Propane.” in 2 reviews
About the Business
To provide seamless, safe, and reliable propane service through innovative business practices, which enhance customer satisfaction, earn the trust and respect of our communities, and promote healthy, sustainable growth. Accountability: We accept personal responsibility for our own actions and their results. Family: We treat everyone with respect, care, and concern to establish a distinctive personal relationship. Innovation: We seek creative solutions through technology to maximize efficiency and value to our customers. Integrity: We do what is right, and strive to earn the trust and respect of each customer through honesty. Safety: We are committed to continuous, comprehensive safety training and compliance. Service: We strive to understand, anticipate, and responsively meet every customer's needs. Teamwork: We work together in pursuit of our common goals.
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Overall rating
52 reviews
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1 star
- Christina A.Santa Rosa, CA03Dec 19, 2018
Supper efficient place. I had my propane tanks refilled by Daniel he was very friendly and fast. Same with the gals in the office I would recommend this place for ease and convenience.
Helpful 1Thanks 0Love this 1Oh no 0Business owner information
Darren E.
Dec 2, 2020
Hey Christina,
Thank you for taking the time to leave us a nice review, we are grateful to have such great employees like Daniel. - Aug 9, 2024
This morning I went to the place I have been going to for propane for almost 10 years. They told me my tank was expired and they couldn't fill it. In checking around, I found that Blue Star would recycle it. When I got there their employee named Jim informed me that the tank was still serviceable but would require a inspection to certify it for another 5 years of use, and they had better prices than where I had been going. I was prepared to pay 60 plus dollars for a new tank. He could well have just sold me a new tank, but instead saved me 35.00 by providing excellent customer service. Blue Star now has a devoted new customer. This is the kind of customer experience that makes a good business GREAT!
Helpful 0Thanks 0Love this 0Oh no 0 - Alana C.San Francisco, CA03May 11, 2024
They have a stamp card! But 5 tanks and get one free.... Pretty good deal. Very pleasant and practical.
Helpful 0Thanks 0Love this 0Oh no 0 - Don Q.Santa Rosa, CA061Feb 5, 2024
We go there all the time. Very helpful and friendly staff. They obviously refill our grill tanks, but they even refill our 1 gallon camping tanks.
Helpful 0Thanks 0Love this 0Oh no 0 - Carl B.Rohnert Park, CA0312Mar 28, 2024
Blue Star Gas is great! The staff gets to know you after a few visits and is very helpful. Jimmy is always "here to serve" and will become your friend while visiting during refills. Kevin is a technician and will save you a lot of trips by getting things right the first time. Billing is always accurate and their prices are very competitive. I recommend Blue Star Gas and without hesitation!
Helpful 1Thanks 1Love this 1Oh no 0 - Nancy B.Novato, CA234121Jun 24, 2023
We had a leak in the valve on our RV propane tank. We called and Tad said to bring it in and they'd take a look. When we got there, Jim was very friendly and helpful. He took a look and knew right away what the problem was. They had the part we needed and he put it on for us and refilled the tank. Fast and easy and a good price as well! Even the woman working in the office was pleasant and efficient. This is a business that really puts customer service first.
Helpful 0Thanks 0Love this 0Oh no 0 - Ingeborg O.Sebastopol, CA04Feb 10, 2023
Good customer service, unfortunately that is a bit too excessive. Got behind my bills during the pandemic and they imposed excessive late feeS. Got the run around with numerous and multiple service reps
Pay your invoice on time or they will wound you to deathHelpful 0Thanks 0Love this 0Oh no 0 - Jenny K.San Francisco, CA0629Apr 20, 2023
Great place to get and fill any size propane tanks. Super knowledgeable, friendly, quick, safe, and affordable.
Helpful 0Thanks 0Love this 0Oh no 1 - Laura T.Santa Rosa, CA0548Sep 8, 2022
I use Blue Star gas to refill my BBQ propane tank. They are quick and friendly and do a safety certification when needed for $15. Gas is $3.75 a gallon I think which makes it economical to refill here.
Helpful 0Thanks 0Love this 0Oh no 0 - Steve C.Santa Rosa, CA072Jul 28, 2022
Best place to get propane. I am new to the area and I looked around and found this to be a very convenient place with good pricing for me to get gas. They were able to re-certify an outdated tank for me by their certification process.
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