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12 years in business
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Review Highlights
“(Sales) and Michal (Owner) assured us the switch out of the existing French Doors to the new slider would be easy.” in 44 reviews
“Found a small crack in a slider handle, contacted Office Manager Doreen and within 2 days Mario was at my door ready to make the repair.” in 24 reviews
“Sal and Mario know their job and it's reflected on how great the windows look and function.” in 18 reviews
About the Business
Business owner information
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Michal B.
We are San Diego's premier vinyl window & door company. We specialize in sales and installation of Retro-fit Windows and Retro-fit Sliding Patio Doors, French Doors, Replacement Windows, New Construction Windows etc. We're experts in home improvement & remodeling including replacement of many types windows and doors.
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Ask the Community
Q:
Do you do triple pane windows for noise reduction? Retrofit?
A:
Q:
Do you replace broken seals on double paned windows?
A:
We do not unless the windows were purchased from BM Windows. With that said, the windows are under warranty and usually repair by the manufacturer.
Michal B., Business Owner
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Overall rating
260 reviews
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- S L.San Diego, CA32320Oct 1, 2023
We found some intense mold in our house, and the mold abatement company suggested we get a window contractor out to see if the windows were leaking and caused the mold. Jim from BM Windows came out and spent time looking at our existing old Simonton 25-year-old windows to see if they were the cause of the water damage. He even checked the inner sealing to see if it was still good.
In the end, our windows were installed incorrectly (hence why we could never open them easily) but they weren't the source of the water damage. But, since our windows were so old and didn't open easily, we decided to replace 4 windows with BM Windows.
Jim came back to talk through some options and gave his advice on how to configure each window based on its location. The BM Windows team came out to install the new Anlin windows once they were ready, and they even added extra sealing when we told them how we want to avoid future water damage.
All in all, we love the new windows! They actually open easily, they're much quieter (we can't hear our AC outside anymore), and the additional window films help make our living room cooler.Helpful 0Thanks 0Love this 0Oh no 0 - Jean A.San Diego, CA0231Jul 17, 2024
This company is great! Great customer service. Had them install windows and a slider years ago, the latch on my screen door broke. I called them for a repair and they replaced the whole screen door and no charge. They stand behind their lifetime warranty. Highly recommend!
Helpful 0Thanks 0Love this 0Oh no 0 - Aug 3, 2023
I had a great experience with BM Windows. They use the Anlin window brand for their retrofit window replacement. I had a more difficult shaped and they were able to come up with alternative solutions to make it work without compromising the integrity of the other windows that it was attached to. The whole install took around 8 hours.
It took around a month between when the quote was made to when the windows were ready to be installed since they made to order. I had called a couple of places for quotes but this one seemed the most reasonable for the quality of window that was being offered. All in all a great experience, thank you Jim!Helpful 2Thanks 0Love this 0Oh no 0 - Barb W.San Diego, CA045Jun 17, 2024
Outstanding company. We needed 10 windows and one slider replaced in an old Clairemont home. We contacted three high-quality local companies for quotes. Hands-down, BM WINDOWS was the best. No slimy bait and switch deals. Their quote was reasonable and detailed. The sales staff, front office staff, installation team and owner Michael, are responsive and top-notch. We had a little installation glitch at the end of the project due to very old original windows, that was resolved immediately by Michael. Highly recommend this ethical quality company that stands behind their products and installation. You will not be disappointed.
Helpful 0Thanks 0Love this 0Oh no 0 - Paul P.San Diego, CA27019Sep 8, 2023
I did a TON of research and had a half dozen quotes before deciding on BM windows. The brand of windows (Anlin) they install were very high on my list of manufacturers but in the end the customer service was probably what sold me. I primarily worked with JT and Doreen but did also get to meet the owner as he came out for confirmation before putting in the order for the windows. Everyone was very personable and very easy to get hold of and communication all around was great. I do so some folks saying that they were met with unfriendly or rude interactions but I find that really hard to believe. There was definitely nothing special about my job or initial inquiries that would have afforded me some extra level of attention.
We had a pretty big job I think. We had 17 windows and some pretty tricky install spots. Our home is older and has several additions over the years and it made for some big challenges but in the end every window had a really clean install and they all look great. It has been such a huge improvement on noise reduction, insulation, and overall looks.
On our install day we had 3 crews I think so they managed to finish up in one really long day. All of the crew members were very friendly and polite and hard working. They did a great job communicating with us on site and got our approval on anything that was out of the ordinary.
We have only had our windows for about 6 weeks now but so far they have exceeded our expectations. Anlin makes a really good product. If things change over time I'll update this review but so far so good. They performed without any issues during recent rains and are keeping the home way cooler than before.Helpful 0Thanks 0Love this 0Oh no 0 - Nancy D.El Cajon, CA01Jun 10, 2024
After shopping around, we chose BM Windows to replace our 72 year old steel frame casement windows. Good price, good warranty. The special order windows arrived sooner than estimated. Installation was arranged to accommodate our schedule. The workers were professional, neat and respectful of us and our property. Love, love, love our new windows!
Helpful 0Thanks 0Love this 0Oh no 0 - Renae G.San Diego, CA1522482Jul 27, 2023
I called yesterday for a quote for a new french door installation and a garden window installation. Ms. Doreen who answered the phone immediately asked for the measurements for the door so she could quote me over the phone vs sending a representative for a formal quote at my home. She proceeded to tell me if it is too expensive for me they didn't want to waste their time. She told me a garden window was 5-7k and too expensive, not to even bother asking for a quote.
I am not sure how long Ms. Doreen has been in sales but her customer service skills are piss poor. I have yet to receive a call back. Moving on.
I have had 3 other window/door companies stop by with formal quotes and financing options, if I even need to go that route. BM Windows will continue to lose customers with this attitude.Helpful 2Thanks 0Love this 0Oh no 1Business owner information
Michal B.
Aug 1, 2023
We apologize that your experience with BM Windows Inc. was not to your satisfaction. We take pride in our customer service and we always try to go above and beyond for all our customers, regardles if they are our actuall customers or just potencial customers.
- May H.Carlsbad, CA02027Jan 19, 2024
I had a great experience with BM windows. I needed to replace 20+ windows and 2 sliding door. I compared 3 different brands - milgard windows vs simonton vs arlin. I really like Arlin after visiting showrooms and seeing the product in person. However I was worried that it would be too expensive.
Jim came and did a careful measure and gave a very reasonable price.
The order and installation were smooth.
It has been almost a year since they replaced the windows and doors. It still looks as new.
Thank you.Helpful 0Thanks 0Love this 0Oh no 0 - Kay M.San Diego, CA0151Jun 27, 2023Updated review
I love when I give a 5 star rating to a company for installation; then later need additional service, that the same company once again proves me right demonstrating my first impressions of their service was not flawed. Found a small crack in a slider handle, contacted Office Manager Doreen and within 2 days Mario was at my door ready to make the repair. He then graciously offered to look at other areas to make sure I was still 100% happy with the product. Look up 'Great Customer Service' in a dictionary, and BM Windows should be there.
Helpful 1Thanks 0Love this 1Oh no 0Mar 23, 2022Previous reviewWe are highly impressed with the staff of BM Windows from Doreen (Office manager) , J.T. (sales), Michal (owner), Carlos and Mario (installation). They complemented one another from beginning to end with their timeliness, professionalism, efficiency and cleanliness. Their quality Anlin windows are better than anticipated and worth every cent. Our home is much quieter from the outside noises during the day, and stays warm from the chill at night. If we ever sell our home and need more windows - we will not look far, and select BM Windows every time.
- Dylan O.West Hartford, CT01Apr 11, 2024
Product length of lasting is far to small. A nice price has been a disappointment. Nice people but just not what I would have expected for some efficient and enjoyable access project for a product that looked so fine new but doesn't last long enough to be worth the cheep price.
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Michal B.
Jun 7, 2024
We do not have any record of the issues you are describing in your review. Please contact our company directly so we can help you further.
- Jonathan L.Cupertino, CA2134Apr 7, 2023
Amazing job. For the same windows and labor, they were $1300 cheaper than JWG in Poway.
I needed a sliding patio door and three windows replaced. JT came that day to measure everything and ordered the windows.
6.5 weeks later when the parts arrived, they installed everything in 3 hours. They arrived sharp at 8am, and were cleaning up by 11am. Windows look amazing. Very happy with how everything turned out :)Helpful 1Thanks 0Love this 0Oh no 0