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Review Highlights
“We worked with Dinu over the course of 2 months and finally got the car that we wanted, and for a good price.” in 59 reviews
“I am writing this review for Ronny Mogannam who patiently worked with me for understanding my buying needs.” in 29 reviews
“After checking out a used car on their site, I was given a call by Mina Taylor to set up an appt.” in 27 reviews
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![Photo of Stefan A.](https://s3-media0.fl.yelpcdn.com/assets/srv0/yelp_styleguide/bf5ff8a79310/assets/img/default_avatars/user_medium_square.png)
Stefan A.
Innovative BMW dealer: Buy a car online or visit beautiful art deco showroom, housed in an historic former SOMA dairy. Showroom features Isetta classic and BMW M trophy exhibits. Shop no pressure with a BMW Product Genius. Need maintenance? Schedule service online. Communicate with your Service Advisor by SMS or request mobile service where applicable. BMWSF is the Ultimate BMW center in the Ultimate City.
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2123 reviews
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- Rachel G.San Francisco, CA01Jul 26, 2024
We had such a great experience purchasing our M440i and I definitely attribute this wonderful experience to our amazing client advisor, Alexander Pokrovskiy. He was very friendly, welcoming, thorough, and made the process a breeze. Test driving the car was great and he answered all of our questions to ensure 100% confidence in our purchase. Thank you Alexander!
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Lithia M.
Jul 26, 2024
Hello Rachel,
We're delighted to know you received excellent service from Alexander. Congratulations on your new car! The team at BMW of San Francisco hopes to serve you again one day. - Alex W.Downtown Oakland, Oakland, CA01Jul 22, 2024
Great experience with Alex Pokrovskiy! I felt no pressure on the sale and it seemed like he genuinely wanted to understand my needs. Highly recommend working with Alex on your next purchase!
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Lithia M.
Jul 22, 2024
Thank you for your kind words, Alex. Congratulations on your new car! Alex and our team look forward to serving you again down the road.
- Charlie A.San Francisco, CA286824Aug 20, 2024Updated review
Prior to my recent visit, I hesitated going here because of previous experiences with the sales team. Bad customer service and just plain arrogant.
I was motivated to visit because of an incredible deal on a used electric vehicle. So great that I set aside my previous experience.
On a Sunday, I called sales to check the availability of a vehicle and I spoke to Nick. Immediately, Nick was courteous and pleasant over the phone. Sounded genuinely happy to help. We exchanged numbers and agreed to communicate thru text. I appreciate his willingness to accept my preferred method of communication. After some minutes, he texted and confirmed availability. We set up a time for me to visit that day.
When I arrived, I asked for Nick from one of the employees, not knowing it was him. He was busy assisting multiple customers. He greeted me and directed me to the area where I can see the vehicle. Go to the second floor, walk passed the bay doors, and proceed onto the rooftop parking lot. Easy.
After 15-20 minutes, I received a text from Nick. He parked the vehicle where I was able to inspect and test some of the features. No hard selling from Nick. The car sells itself. We get into the vehicle for a test drive. Again, no hard selling. Just good information about the vehicle. The car sells itself. We return to the lot. I told him if things work out, then I'd like to close the deal the next day.
Fast forward to next day. After heavy text exchanges about pricing, terms, and conditions, we reached an agreement. I go back to the dealership, work with Nick on initial paperwork, and then, eventually with Finance. Kudos to Nick for finding a backup Finance Associate in an emergency .
Nick is a professional with great interpersonal skills. He demonstrates a new way of working with customers.
A reminder to all customers: Treat people with respect and you will be treated with respect. Be realistic. Salespeople are not magicians. In the end, they have to keep the lights on.Helpful 0Thanks 0Love this 0Oh no 0May 2, 2013Previous reviewReview is regarding the Car Wash & Detail Department.
In short, the wash caused noticeable exterior paint scratches and damage.
The Story
On Thursday, 5/2, I brought my 2008 BMW 335i sedan to have an open recall and campaign issue fixed. My Service Advisor, Tuongvi Tran, was very helpful, efficient, and courteous. My vehicle was finished at the promised time. When the vehicle was brought to the drive way, immediately I noticed the exterior paint surface was damaged. There were noticeable scratches on the front quarter panels, hood, and rear quarter panels. These scratches did not exist prior to my visit. I was shocked, disappointed and highly upset at the situation. I spend a large amount of time, effort and money maintaining the exterior in good condition. Immediately, I notified my Service Advisor; who looked at the vehicle and noticed the damage. She apologized and offered me a solution. I thanked her for her concern. his is not my first bad experience with the wash and detail department. From previous visits, when I received my vehicle back, the car had visible scratches, water spots, and was not completely wiped down. Also, contents inside the vehicle was thrown onto the seats--not placed in their original location--after vacuuming. I firmly believe the car wash staff do not care about customer vehicles. Their concern is to processes a vehicle quickly, without any care or concern. Unfortunately, I cannot recommend BMW SF to anyone as I know their vehicle would be returned in less than stellar condition. - Aug 12, 2024
What a great experience! With the help of Raymond I was able to purchase my first car. We made an appointment was able to test drive the model we had our eye on and even checkout similar models with different interiors. The whole time we didn't feel pressured and knew Raymond was knowledgeable.
Once we signed we got the full tour of the car. Raymond spent over 30 minutes explaining key features of the car and showing us how to connect our phones and make use of navigation and wheel functions. We felt cared for and left knowing how to actually use the speciality functions of our new car! So excited to drive around in an electric car!Helpful 3Thanks 1Love this 4Oh no 0Business owner information
Lithia M.
Aug 12, 2024
Congratulations on your new car, Chloe! Thank you for choosing BMW of San Francisco. Our team would be delighted to serve you again one day.
- Salvatore P.Gilroy, CA1162234889Jul 20, 20241 check-in
First time here. Drove 1 hour to buy my sons 1st BMW 300i. When we arrived we were greeted by a salesman he was super nice and helpful.
We tested the car and felt no rush.
We got a good price for our trade in and the cost of the car. The financing went smoothly.
The other salesman and staff were all very polite and professional. Why can't all dealership be like this.Helpful 5Thanks 2Love this 9Oh no 0Business owner information
Lithia M.
Jul 22, 2024
Salvatore,
Thank you for choosing BMW of San Francisco for your son's new car. Congratulations! Our team looks forward to serving your family again one day. - Rishabh K.CA, CA021Jun 28, 2024
This was easily one of the best car dealership experiences I have had. I recently leased a 2024 i4 xDrive40, and Alexander was invaluable finding the one with options I was looking for that hadn't even hit their website yet and helped me secure a fantastic deal on the car and my trade-in. The entire process was incredibly smooth from beginning to end. Shout out to Rodney, the sales manager, as well!
What nobody is talking about here is how fun a test drive loop BMW SF has. No other dealership has a test drive route that combines city, freeway, and hills across the city to really understand the power of their cars. Much better than just driving down an auto mall expressway for 5 minutes. You wouldn't think a dealership in San Francisco would have a good test drive experience, but it does.
All in all, 10 out of 5 star experience. Make sure to ask for Alexander!Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Lithia M.
Jul 1, 2024
Hi Rishabh, we're delighted to hear that Alexander and Rodney made your leasing experience exceptional at BMW of San Francisco. Enjoy the new i4 xDrive40 and those fun test drives!
- Esther K.San Francisco, CA6721235476Aug 20, 2024
I wanted to take a brief moment to share the positive experience we had working with Nick on the i4 m50. Previous experiences visiting auto dealers over the years have not been so pleasant so I was not looking forward to what might potentially go down after recently deciding we needed to add a second car after putting it off (or avoiding) for so long. We'd reached out to almost all the BMW dealers in the Bay Area over the course of the past couple weeks and Nick stood out from the rest. He was personable, responsive, clear and addressed every question we had from the initial contact to the warm handoff to the Finance Manager. I highly recommend Nick Dungan from BMW of SF.
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Lithia M.
Aug 20, 2024
Esther,
Thank you so much for taking the time to leave us with your honest, positive feedback. Congrats on the new ride! Nick and our team hope to serve you again one day. - David G.San Rafael, CA50672Aug 17, 2024
BEWARE!!!!!!! Be carful when coming here to purchase a vehicle. I made a mistake of letting my emotions get the best of me & was too excited I was getting my dream car. I put 15,000 as a down payment, but when I was looking over my contract after I sold it, I noticed that the paper work was missing 2,000. They will do anything to make that sell. There were some faults I should've checked when I was there but I tried calling them in numerous time & just got brushed off like a feather.
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Lithia M.
Aug 20, 2024
Hi David,
I deeply regret to hear about your dissatisfaction. I want to assure you that our goal is to go above and beyond for our customers, and I am disappointed to see that this must not have been the case. At your convenience, please contact me.
Edwin Sarhad - General Sales Manager - edwinsarhad@lithia.com - shiva c.Bellevue, WA01Aug 15, 2024
I recently purchased a BMW X5, and I must say, the entire experience was nothing short of exceptional, thanks to Alexander. From the moment I walked into the dealership, he made me feel comfortable and valued as a customer.
Alexander was incredibly knowledgeable about the BMW lineup and took the time to understand my needs and preferences. He patiently answered all my questions, provided honest insights, and never once made me feel rushed or pressured.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Lithia M.
Aug 16, 2024
Shiva, we're delighted to hear that Alexander made your experience at BMW of San Francisco exceptional. Enjoy your new BMW X5 and thanks for sharing!
- Luis R.Dublin, CA1523830May 1, 2024Updated review
I love the BMW San Francisco team. Got a flat, again , this time they the came out to my house in Livermore to take my car back to the dealer for repairs. Mobile service team is awesome!
Quick note, last time they came to my work in Walnut Creek to replace my Rim and Tire. Special thanks to Keith!Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Lithia M.
Dec 20, 2022
Luis,
Knowing we are providing this level of service and care to you is validating for our team! Thank you for your business, from your friends at BMW of San Francisco!Dec 17, 2022Previous reviewService drive has gone through a great transformation! They have a greeter stationed out side! Friendly and efficient staff!