Review Highlights
“Indra and her employees all treat the customers like your friends & are always so helpful and kind.” in 6 reviews
“Especially Courtney who was very resourceful, knowledgeable, & helpful; she helped me find type for my figure.” in 2 reviews
“Heather greeted us, was so genuinely cheerful, and offered up a great "from-personal-experience" review of a fabulous purse I was looking at.” in 3 reviews
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About the Business
Business owner information
![Photo of Indra F.](https://s3-media0.fl.yelpcdn.com/buphoto/ScwOtK4-Req1-OyvOgQLHQ/90s.jpg)
Indra F.
An affordable, chic women's boutique store focused on service! We pride ourselves on helping customers dress their best - we LOVE to STYLE our customers! In addition to a wide range of styles (focused on different body shapes) we also have an extensive shoe, purse and jewelry collection to complete your look. All of our stylists are trained how to dress different body shapes, and also have the latest trend knowledge.
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Overall rating
56 reviews
5 stars
4 stars
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1 star
- Dawn B.Cincinnati, OH352500426Feb 2, 2020
Super cute shop with nice on trend styles. Pricing is very fair compared to other boutique shops. I spent quite a bit of time wandering around the shop and trying things on. I did manage to find one dress that fit well and it went home with me.
The staff is friendly and I spent several minutes chatting with one of the employees about travel.
If I were a local, this would be my go to shop. This will definitely be a must stop shop whenever we're in town.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Indra F.
Apr 7, 2021
Thank you for taking the time to write this review, we appreciate it and we appreciate you!
- Stephanie A.Humble, TX06Feb 17, 2024
Fun, energetic sales personnel.
They were so helpful and helped me select some cute styles to wear while on vacation. Definitely a great selection of merchandise with the ladies to help you perk up your wardrobe!! Highly recommend!!
Absolutely loved Kathy, Heather & Lauren! Such sweet ladies!Helpful 0Thanks 0Love this 0Oh no 0 - Nicole C.Oakland, CA245053May 12, 2024
I like this store whenever I come up from Oakland I stop in. I purchased jeans today super cute and I like the 2 ladies that worked there.
Helpful 0Thanks 0Love this 0Oh no 0 - May 7, 2022
Such an awesome store! It's completely in my wife's style and they do free personal styling to match your color and body type preferences.
The people working there are sooooo nice too!
2000% would come backHelpful 0Thanks 0Love this 0Oh no 0Business owner information
Indra F.
May 10, 2022
Craig! Thank you so much for the review. We love hearing that your wife and you both had a great experience! We look forward to having you both back soon.
- 29759Oct 2, 2021
I wandered in here on a beautiful Saturday afternoon, perused the store, and was helped by a lovely associate. I walk up to the register to make a purchase and -- wait, what?! Not one but TWO people are wearing those garbage bullsh*t do-nothing hard plastic masks with gaps on all sides?! (Attaching a stock photo of a similar mask here.) California has an indoor mask mandate and these women likely deal with / talk to close to 100 people a day. We're in a pandemic, people. My mask protects you, your mask... well, it should protect me. Happy to take my business elsewhere.
---
Edit: thank you, Indra (the business owner), for addressing my concerns after I posted my initial review. I hope to see these changes next time I'm in town. Appreciate your response. Thank you!Helpful 1Thanks 0Love this 0Oh no 0Business owner information
Indra F.
Oct 6, 2021
Hi Veronica,
I sincerely apologize that you had this experience with us. Due to your message, we have revisited our policy on what masks staff are allowed to wear. The clear masks will no longer be permitted, and we will continue to do our best to comply with Napa County mandates.
We value all of our customers and their health and safety is our top priority. Thank you for bringing this to our attention. I hope that you will give us another chance if you are ever back in Napa. We would like to show you how seriously we take your feedback!
- Indra - Laura A.Hayward, CA6214520May 13, 2023
Bought the cutest outfit all thanks to Heather! She was super sweet and helpful with a perfect little upbeat vibe. She def is a great sales rep and a fun person with excellent taste!
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Indra F.
Jul 31, 2023
Aw, thank you SO much Laura -we really appreciate you taking the time to write this review.
- Danielle J.Sacramento, CA0216Sep 25, 2022
I would rather shop at goodwill before thinking about stepping foot in this store . I wish I could give them ZERO stars!
A friend of mine purchased a shirt from Boho a few weeks ago (size medium) my usual size, as a gift to me. Come to find out the pieces run small so upon trying it on it was way too tight. We went to exchange the shirt yesterday and/or even return it. I live in Sacramento so yes I drove all the way back just to return a $53 dollar shirt (rip-off)...Shein literally has the same shirt for $8. After the "manager" reviewed the shirt she says "oh there are sparkles on it"...... (two sparkles) in response I said okay when I tried it on I had shimmer on my body?? Like okay.... Anyways she says okay the exchange policy is two weeks it's now three weeks but you can go ahead and find something else to exchange... so I proceed to look around; TWO MINUTES LATER she approaches me and says "I'm so sorry but I smelled the shirt and it smells like it's been worn."
Like excuse me?!?!?!?? I LITERALLY SAID IT DIDNT FIT!!!!
Not only that it sat in my closet so yes it smells like me?! Tf.
Don't tell a customer yes you can exchange something then turn around and smell the shirt then say oh no sorry, like you literally just called me a liar?
So condescending. Just rude, like all that over a shirt?! Lol..
I WILL NEVER EVER RECOMMEND THIS PLACE TO ANYONE.
-10000/10.
A joke for a boutique. Way better options in DT Napa.
Walmart has better customer service to be honest.Helpful 2Thanks 0Love this 0Oh no 0 - Jennie V.El Sobrante, CA880290Apr 29, 2021Updated review
How does a business go from 1 star to 5 star? It's the fact that they care about their customers and make a real concerted effort to understand and remedy the situation.
Indra, the owner reached out to me and explained staff will be aware of the proper procedure when an item isn't tagged correctly. I truly appreciate that.
This is a cute boutique in downtown Napa. The clothing here is so beautiful and high quality. I don't mind paying for quality but I do mind if the price is changed at the register as I'm paying. I'm so happy that Indra reached out. I can't wait to shop there again.
Noteworthy: I got tons of compliments about these pants when I wore them. So cute and comfortable!Helpful 1Thanks 0Love this 1Oh no 0Business owner information
Indra F.
May 15, 2021
Thank you Jennie, this means so much to us! We look forward to seeing you next time you're in town.
Mar 27, 2021Previous reviewI had the WORST experience here after a very pleasant day in Napa with my daughters. I wish I would've never walked in here because a week after my trip from Napa I'm still feeling upset about my interaction.
I wandered in this store after my daughter because she loves boutiques. I wasn't shopping because I shop too much but a pair of pants caught my eye. They were different and cute so I decided to try them on, which I never do, trying on stuff is just annoying. Since this is a boutique I know that whatever I buy I'm keeping no matter what.
So to my surprise they fit, and the look great on me! And they're a reasonable price. Score! Right?! Or so I thought.
I get to the register and someone comes up to the counter grabs the pants and tells the cashier that this is NOT the right price. She doesn't look at me or offer me any explanation, apology, NOTHING. She just tells the cashier to look for another pair of pants in the computer that are $18 more and use that price. They're $45 she says charge her $62. See photos.
At this point, you should see my face. I'm literally shocked. So, the lady looks at me and says this is the wrong tag. I'm thinking "and why is that my fault?" I've worked in retail and I know this happens but we ALWAYS let the customer get the price on the tag because that's the RIGHT THING TO DO!
So, I ask her if she's going to give me the price on the tag and she says (in a very snarky way) NO. Just like that. Not, I'm sorry I can't. Or, I wish I could. Or, I'm sorry but I can give you a discount. Nothing, just walks away. I'm speechless. Honestly. And obviously I'm still really bothered.
I would think that for a small boutique having a return customer would be something they want. I'm guessing because they have a good location they don't need return customers and by the look of some of the other reviews they don't care.
That's fine. I got the pants. Like I said they were cute and I liked them. If they would've had the other price in the beginning I still would've bought them.
I'll never shop here again and I'm downtown often bringing out of town guests to Housely. If you don't want to feel humiliated at the register maybe you shouldn't too. This is just poor form. There are other cute boutiques nearby that have similar options and way better customer service. - Ashley C.Santa Rosa, CA0117Jun 9, 2022
Selection here is beautiful! The girls are seriously the best! I'm heading to a country summer festival and they helped style me for all three days when we were done I had too many bags to carry to the car... So they had me pull my car around back and they delivered them to my mom mobile! I know I'm aging myself here, but they made me feel like pretty women (in the good way)!! Thank you ladies so much!
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Indra F.
Jun 14, 2022
Thank you so much Ashley! We loved styling you and we look forward to your next visit!
- Jul 31, 2019
We were browsing as we wandered around Napa and were drawn in by the fun relaxed styles at this shop.
Prices were good and the variety was nice. Sadly none of my choices quite worked for me. But my friend bought a couple of cute pieces of jewelry for a good price.
Sales staff was friendly and helpful.Helpful 2Thanks 0Love this 2Oh no 0Business owner information
Indra F.
Aug 27, 2022
Thank you Jen for taking the time to write this review! Hope to see you again!
- 7611133081Oct 21, 2016
Super cute shop with reasonably priced trendy clothes. Liked their jewelry also! It seemed like they had a nice blend of fashion but also gemstone type necklaces and not just your typical junk you see in some small boutiques! Definitely
Will go back and pick up a few
More things! The staff could have been a bit more engaging like oh a hello and move from behind the counter a little bit... but all is all they had cute stuff.Helpful 4Thanks 0Love this 1Oh no 0Business owner information
Indra F.
Feb 7, 2017
Thanks for your review Kristen!
We have had a couple of employees that we have to remind to get out from behind the counter. Thanks for letting us know, we want our customer experience to be as good as the shopping experience!
You can also shop with us online: www.shopboholifestyle.com
Use BOHO1 for 25% off your first purchase!
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