Bonchon

Super friendly staff. Very easy parking - it's next to the Sourdough Sandwiches. Yes, not super "fast" food but there's a McDonald's drive thru down the road if that's what you're after. Staff had to explain offerings to everyone (while I was there) so that takes time. Location is clean and fresh, lots of tables if you're dining in. Bathrooms are clean.

Food is yummy, although note that not all their usual fare is available yet (like their steamed shu mai). Chicken is delicious (although I asked for all flats and paid the extra $ - was given mix of wings and drumettes, oh well).

Got their jabchae, pork buns and potstickers too. All very good. The only thing I'm not sure about is the Korean donut, but that may be because I was thinking churro - crunchy - not soft. All in all, good and we'll be back. Really wish Novato had more Asian restaurants like this one. We have plenty of Japanese and Thai places - don't get me started on the Americanized Chinese restaurants here - and just got a "fusion" Vietnamese restaurant that I am likely *not* going to try given that my MIL had pad Thai for lunch there. Thank goodness it doesn't take long to drive to Petaluma (avoid afternoon rush hours).

Good place and Awesome food .
I love Japchae, bulgogi fries. The Korean BBQ sauce is my favorite!

The crunchiness is on another level! We got the chicken with sauce on the side since we weren't going to eat it right away. 3 hrs later after we got home, the chicken was still super crunchy and juicy!! The bowl is presented neatly which is a plus for making it look extra appetizing.

The staff there are super friendly, helpful, and patient. Overall a great experience!

I am giving Bonchon a five star rating for excellent customer service. I placed a take-out order and, when I got home, I noticed that I was missing a pickled radish (which was one of the reasons I went to Bonchon). I called and spoke with the owner, Lock, who remembered me. When I told him what had happened, Lock immediately apologized and wanted to make it right by offering to drive to my house and deliver the pickled radish. I advised him it wasn't necessary since it was partly my fault for not checking my order before I left the restaurant. Lock was insistent in dropping off the radish, which he ended up doing. I have had similar situations with other Petaluma restaurants, and all I got from these restaurants were the "I'm sorry that happened" comment. None of them offered to rectify the situation. So, Lock, thank you and I am definitely going back to Bonchon and will bring friends and family.

As for food, I've only had the wings with soy and garlic sauce so far, and I'm giving the quality and the taste of the food five stars as well. I can't wait to return to Bonchon and try their other dishes.

This was the best place ever you guys should come here and taste like the worlds best chicken ever!

The owner is super sweet just like the tangy sauce.

Love love love

Airy light delicious chicken.

Just an ok experience. The call to order Bulgogi, Chicken Katsu, Korean Street Corn, & Fries for takeout was a fairly easy transaction. We were a little thrown that they asked when we wanted it ready versus giving a time when they would be able to have it prepared for us.

It didn't take long to get our food, it was packed nicely, & came hot. I don't know if we missed a utensil station, but we didn't receive any napkins or utensils, weren't asked if we needed any, & weren't directed to get any ourselves.

Bulgogi was ok. The meat pieces were still quite attached to each other. I liked that it had a little bit of scallions, onions, & mushrooms. However, the accompanying portion of rice was pretty small, especially in proportion.
Chicken Katsu had a good texture, taste was standard.
Corn was ok.
Fries were tasty.
We got some sauces on the side that were also tasty & enhanced our bites.

Overall, portions seemed small for the price & taste was just ok.

So excited we got a Bonchon in Sonoma County now! I've gone a few times now and it's always good. The workers are very helpful and patient.

I highly recommend ordering the wings and get their spicy sauce! (Drumsticks are HUGE but for me they didn't have that crispness of the wings.) The soy garlic is also delicious but the spicy sauce has a nice sweet and spicy flavor. The chicken is always so crispy but the meat is juicy and moist. The perfect combination! Their japchae was surprisingly good as well as their fries. I don't think you can go wrong with their sides.

It is a little pricey but for the quality of the food I think it's worth it to get once in a while. We make rice at home to go with it since the side of rice is super small. Try it at least once!

This is my second time ordering to-go and I want to say they do not disappoint! Their chicken is cooked to perfection. It's crispy, juicy and flavorful , literally the trifecta for perfect crispy chicken. I got their chicken spicy sandwich and it's so good! And it helps that they have amazing costumer service as well!

Love Bonchon! Owners are really nice, staff is friendly, and the food is top notch as always!

Service was great!
We ordered potstickers, chicken Sandwitch, and / spicy rice cake.
Make it short, potstickers were good but too salty. Chicken sandwiches was pack with 3 small piece of fried chicken with 1/5 cup of coleslaw without fries for 13 dollars. was serve half full in plastic container, for 14 dollars.......not enough of ingredients ( fish cake, vegetable, and rice cake). Flavor is good for those 3 items we ordered, but will not ever order again . We were talking to other customers next table. They liked the fried wings and gladly share their food with us. Yes. Next time we will come back for the wing.

Overall, flavor is above average for Korean food.
It won't be the restaurant that we like it enough to come back because the portion.
If you want to charge higher price, at least make customers feel money are worthy to the value to come back, and not feel cheated with the amount of portions. We were not pleased when we walked out , so we went next door Jumbo juice ordered the large size smoothies to cheer us up.

Four stars for the new Bonchon in Petaluma! They opened last Thursday and we came Friday night to do take out. The line was passed the door snaking down the back of the restaurant when we arrived around 620pm. Service is slow as they are working out their kinks. We knew it would be as we called for take out only to be told they they are backed up and not doing phone orders. They are also not doing online orders at the moment. It took 30 mins to get to the register to order. We were told they are not selling any shareables and only chicken and fries. After we ordered, it took another 45 mins to receive our order.

So was it worth it you ask me? It was! The chicken was fantastic, crunchy, tossed in soy garlic and spicy Korean bbq sauce (I ordered half and half). I ordered both the boneless and the strips. I prefer the boneless more as they are more bite size, tender and easier to eat. I find that the strips were a little on the dryer side. It comes with a side of your choice, I got the radishes and cold slaw. Didn't end up eating them as we were stuffed from the chicken!

I would definitely come back especially once they're running the train smoothly. I would do online order once that is up. I also appreciated the manager (or owner) coming out from the kitchen and thanking us for visiting and he appreciates our patience. It does make a difference when you're standing around over 1.5 hours for chicken!