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Services Offered
Verified by Business
Electric Appliance Repair in 90 reviews
Freezer Repair in 15 reviews
Services Sub-Zero in 11 reviews
Ice Maker Repair in 5 reviews
Refrigerator Repair in 44 reviews
Oven Repair in 13 reviews
Range Repair in 8 reviews
Dishwasher Repair in 3 reviews
Review Highlights
“Rommel fixed our Wolf microwave quickly and easily, and asked if our other appliances were working well.” in 30 reviews
“To our surprise it was just a minor issue which Walter Cisneros was able to figure out the problem right away.” in 14 reviews
“I used another appliance repair company that claimed to fix Wolf ranges, but the problem wasn't fully resolved.” in 39 reviews
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About the Business
Business owner information
![Photo of Ryan B.](https://s3-media0.fl.yelpcdn.com/assets/srv0/yelp_styleguide/bf5ff8a79310/assets/img/default_avatars/user_medium_square.png)
Ryan B.
Box Appliance is the exclusive Premier Partner and Factory Certified Service for Sub-Zero, Wolf, and Cove in the Bay Area. We have long specialized in the repair and maintenance of Sub-Zero, Wolf, and Cove appliances. Our service technicians receive extensive and ongoing training from our manufacturer partners so that we can offer you prompt, courteous and always professional service. We have been a family-owned and -operated company since 1974, and our future holds the same commitment to our customers and "Excellence in Service."
Location & Hours
Amenities and More
Ask the Community
Q:
Does Box Appliance offer senior discounts on their SubZero repair services?
A:
Sorry, but we do not offer senior discounts for our repair services.
Ryan B., Business Owner
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Overall rating
486 reviews
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- Linda C.CA, CA011Apr 4, 2023
I used another appliance repair company that claimed to fix Wolf ranges, but the problem wasn't fully resolved. Box Appliance is a Wolf-certified company which made me more confident that the problem would be fixed. Melanie, Box Appliance's service person, quickly identified the problem with my Wolf oven and repaired it quickly. She was knowledgeable, professional and courteous. I'd definitely call Box Appliance to solve any future appliance issue.
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Ryan B.
Apr 5, 2023
Linda, thank you so much for taking the time to share your positive service experience with Box Appliance and specifically, with Melanie. We are happy to know that our team was able to get your Wolf oven back up and running.
- Herb V.San Francisco, CA01Aug 13, 2024
My 18 year old Wolf stove igniters would not turn off and required a new igniter module. The technican had the required part and replaced it.
Our Sub-Zero wine refrigerator was not working and had leaked refrigerant. It required a very expensive trip to the shop and a new compressor. We decided to add more freon and see how long it would last. You technician installed freon and installed a valve that allowed me to add the refrigerant myself in the future.
Our technician was Walter. I rate him a 10 out of 10. He new exactly what to do worked well with me as your customer. Box has an outstanding employee here.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Ryan B.
Aug 14, 2024
Herb, we sincerely appreciate you taking the time to share your positive service experience with Walter and the rest of the Box Appliance team. We strive to provide exceptional service to each and every customer, and are beyond pleased to hear that is what you received!
- Ofer D.Redwood City, CA013Jul 25, 2024Updated review
The perfect service! It was fast, precise, communicative and ended well.
I called Box Appliance to repair my Wolf Speed Oven. They scheduled a technician right away in the time of my preference. A few days later Walter, the technician, arrived right on time. To my surprise he brought with him the part he thought may be necessary based on my description when I placed the service call. He got to work and indeed replaced the part he anticipated to be the issue. When he left - the oven was working perfectly. Walter was very competent and meticulous and also left everything clean and orderly. It was a huge relief that he didn't come just for diagnosis (as techs often do) but brought the part with him so everything could be done in one session.
In addition, I appreciate the excellent communications with Box Appliance. In any point of time I was informed by text and emails about the status, time of arrival, etc.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Ryan B.
Apr 24, 2018
Thank you for taking the time to leave such a kind and thorough review! We know Kelly and Dawn will be delighted to hear that their dedication to great service was so appreciated.
- The Box Appliance TeamApr 24, 2018Previous reviewWe had a failure in our 13 years old subzero, it stopped cooling - we called Box. They sent Kelly the technician and he did a great job: He diagnosed the problem right away and ordered the necessary parts, he re-filled the compressor with Freon so we can have a working fridge until the parts arrived, and then came back with the parts after he received them to do the actual repair. Kelly is professional, very efficient and pleasure to work with. The repair that was quite involved was done in a couple of hours and the work area was left clean and in order. His coordination is great as well - Kelly was always on time and never forgot to give me a call a bit in advance to let me know he's on the way.
Also, the back office function worked really well: Dawn scheduled the service in times that worked for me, kept me well informed and followed up promptly with invoices or any paperwork., All in all, a great repair service. Thank you. - Ford F.Santa Clara, CA08612Jun 25, 2024
Highly recommended for all your appliance
Warranty repairs. Great customer service - provided updates when the parts were
arriving- scheduled the replacement installation of our broken wolf stove cook top as soon as the parts came in. Thank god it was still under warranty on parts and labor. Technicians were on time as scheduled, courteous- clean and knowledgeable. Now I know who to call the next time I break any appliance. Thanks again.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Ryan B.
Jun 27, 2024
Thank you, Ford, for taking the time to share your positive service experience with Box Appliance. We are so pleased to know that our team was able to get your Wolf stove back up and running smoothly.
- Hank S.San Francisco, CA015Jun 17, 2024
Our SubZero ice maker started to make noises and I called Box Appliance and talked to Jenny and she scheduled our date and sent Stephen to fix it, and he did!
When the time came I was informed about the service window and it kept me informed as to when Stephen would be here. He ran diagnostics and determined the cause and had the part and it was promptly fixed.
The whole experience with Jenny and Stephen at Box Appliances was a A++. I highly recommend Box Appliances!Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Ryan B.
Jun 18, 2024
Thank you, Hank, for your incredibly kind review and recommendation of Box Appliance!
- Michael K.Daly City, CA02Aug 27, 2024
Excellent service was provided by Box Appliances in the two visits made to our house servicing our Sub-Zero refrigerator. The Box Appliance technician Melanie Vilich, was extremely skillful and knowledgeable in her diagnoses of the problems with the refrigerator and her knowledge of what and how to make the necessary repairs and parts replacements. Truly great work on her part.
Thanks you.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Ryan B.
Aug 28, 2024
Thank you so much, Michael! We'll pass your very kind praise along to Melanie to keep her inspired and working hard for her customers.
- David B.West Menlo Park, CA04Aug 28, 2024
Excellent, professional service. Technician arrived on time, communicated issue clearly, had parts to fix the problem, and was very pleasant and polite.
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Ryan B.
Aug 28, 2024
Thank you, David! Glad to hear you had a great service experience!
- Michelle S.Oakland, CA27155Jul 25, 2024
Box Appliances serviced my Wolf Duel Fuel range today. I was quite pleased with the communication between the time the service was traveling to my residence and his arrival. Upon his arrival, the service tech was knowledgeable, thorough, and complete. His patience and kindness were greatly appreciated. In a day and age where customer service is lacking, it was refreshing to get your money's worth. I would highly recommend them for any Wolf appliance service needs.
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Ryan B.
Jul 25, 2024
Thank you, Michelle, for your kind review and recommendation of our team!
- Deepa N.Orinda, CA02Aug 5, 2024
Matthew came on time and fixed the issue with our subzero. Communication with box appliance was excellent.
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Ryan B.
Aug 5, 2024
Thank you, Deepa!
- Tom M.Millbrae, CA014Jul 29, 2024Updated review
Melanie was the technician who came today to repair my Wolf Oven. She was professional and knowledgeable and like my past technician Walter she did an excellent job. She represents your company in a very professional manner. I am also impressed pressed with the front office and how they keep the customer apprised of when the technician will arrive. I highly recommend Box Appliance.
Tom MarriscoloHelpful 0Thanks 0Love this 0Oh no 0Business owner information
Ryan B.
Sep 29, 2020
Thank you for the recommendation, Tom!
Sep 29, 2020Previous reviewI received the best of service from Walter Cisneros. Box appliance is a top rate business and highly recommend them.
Feb 25, 2016Previous reviewI had occasion to use Box Appliance again for a different issue and as with my first encounter with this company everything was perfect. from the person who took my initial call to the technician everything was professional.
I was fortunate to have Walter come out again and as with the first encounter I had with him I found him to be friendly and knowledgeable. He was neat and took care of both issues that I had called about in quick order.
I will continue to use Box Appliace when ever the need arises, they are punctual and honest and I feel I received good value for the amount I paid.
TpmDec 3, 2015Previous reviewFrom the time I contacted Box Applince through the service call being completed everything was excellent. The technician Walter has the best customer service skills of any technician that has ever been at my residence.
He not only told me what the problem was he took the time to show me and explain everything to me. He was clean, neat, and very courteous and portrayed an excellent image of the company. Walter is the best.
I am very happy with Box Appliance and highly recommend them.
Tpm M - Deeni S.Walnut Creek, CA022Aug 20, 2024
I needed Box Appliance to repair my SubZero Wine Refrigerator. They were exceptional in their service. Prompt, professional, on-time, and did what they promised. Matthew, the technician was very, very good. I would recommend them to anyone
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Ryan B.
Aug 20, 2024
Thank you, Deeni, for your kind review and recommendation! We will be sure to pass your kind words along to Matthew.
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