Boyd Autobody & Glass
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Services Offered
Verified by Business
Bumper repair
Dent removal
Auto frame testing
Auto maintenance
Collision repair
Auto frame straightening
Auto hail damage repair
Auto repairs
About the Business
If you've been in a collision, the last thing you need is more stress. We offer peace of mind and a commitment to quality when you bring your vehicle to Boyd Autobody & Glass. We'll review the damages, provide you with an accurate written estimate, and walk you through the repair process. The repair will be completed by our qualified, experienced technicians and backed by our lifetime guarantee (for as long as you own your vehicle). We'll carefully restore your vehicle's safety features, including airbags and crumple zones. Our computerized paint systems offer superior colour-matching capabilities to restore your vehicle's cosmetic appearance, and our paint booths use cutting-edge ventilation systems to ensure a flawless finish. Our twice-weekly update phone calls ensure that you'll always know exactly what's going on with your vehicle. Why Bring it to Boyd? - We use the latest technology available to our industry - Our shops are equipped with computerized paint systems that offer superior colour-matching capabilities. Auto Glass Repair/Windshield Replacement: Boyd Autobody & Glass installs the highest quality original equipment glass and sealants available, ensuring a quality repair backed by our lifetime guarantee.
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Overall rating
6 reviews
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1 star
- Bruce B.San Diego, CA0196Aug 27, 2019
I called Boyd Autobody and Glass today to get an estimate for a bumper repair. Tanya was very helpful and scheduled an appointment for me an hour after I called. I arrived at a very clean and professional business and met with the estimator (sorry I don't remember his name). He said that they could fix the problem within a half an hour if I could wait. Yes! Please fix my bumper!
They did an excellent job, very quickly and at a very reasonable price.
I highly recommend that you consider Boyd Autobody and Glass for your needs. They are great people who care about their clients and their quality.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Jessica D.
Aug 28, 2019
Dear Bruce,
We are so pleased to hear how great your experience was and that our Victoria staff could assist you with a repair estimate and was able to repair your bumper while you waited. We sincerely appreciate the positive feedback and hope you have a wonderful day!
Jessica Delagarza
Customer Care Manager - A B.Vancouver, Canada027119Mar 10, 2023
Boyd Autobody in Victoria is amazing! They were so helpful from start to finish, from the first call to estimates to repairing the damage to warranty. I felt so taken care of by everyone: Martin, Pete, Marnie, Stephanie, Jeraldo - it made me feel really safe knowing these careful and caring professionals were taking care of my vehicle to make it as good as new again! Amazing customer care and expert professional experience! Highly recommend to everyone! Thank you sincerely Boyd Autobody!!!
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Jessica D.
Mar 13, 2023
Dear A B,
We are so pleased to hear how great your experience was and that the Victoria team could assist you with the repairs to your vehicle and that the process was smooth and completed in a timely manner. We sincerely appreciate the positive feedback and hope you have a wonderful week!
Jessica Delagarza
Customer Care Manager - Jhun J.Victoria, Canada01Aug 7, 2019
BEWARE OF THIS AUTOBODY SHOP! Very bad experienced here. If you want SCRATCHES all over your car please come in this shop. THEY DON'T CARE & A LIAR... THEY SAID THEY NEVER USED A BRUSH FOR MY VAN & I SAW IT WHAT THEY ARE USING, IT'S A F**NG BIG BRUSH. I don't know what's in their mind, 3mos old bnew van with a shiny black paint & used big brush to clean my van after fixing the bumper. Even the bumper they fixed have scratches. REALLY CAN'T BELIEVE IT WHAT THEY HAVE DONE IN MY VAN. Even they detailed my Van you can still see all the scratches specially the exterior plastic. NOT ONLY IN EXTERIOR BUT ALSO INTERIOR SCRATCHES!!! They said it's FAIR and & they can't do anything to fix my van.
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Jessica D.
Aug 14, 2019
Dear Jhun,
We are sorry to see this negative review and sincerely apologize for any concerns you are having with the repairs to your vehicle. We understand that the area manager Kris has been trying to get in contact with you to discuss this matter. If there is a better phone number or email we can reach you at please let us know we would love to get this resolved.
Jessica Delagarza
Customer Care Manager - Sonnen S.Vancouver, Canada066Apr 28, 2018
What a great team of people. Excellent service from the moment I walked in. Walked me through the repairs carefully and slowly, had my courtesy car waiting, completed my repairs in record time and delivered a nicely detailed, washed car back to me with a smile! Not to mention their work is guaranteed for the life of your car! Why go anywhere else?
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Jessica D.
Apr 30, 2018
Dear Sonnen,
We are so pleased to hear how great your experience was and that the Victoria team could assist you with the repairs to your vehicle. We sincerely appreciate the 5 star review and hope you have a fantastic Monday!
Jessica Delagarza
Customer Care Manager - S N.Victoria, Canada02Nov 28, 2017
In October, my 2008 Infiniti G37S was originally worked on for 5 days and then given back to me. I was not happy with the paint job as there was bubbling in the clear coat covering the body of the car and a drip and streak mark on the passenger side panel. There were also plastics parts not glued down properly, glue in my car on my seat and a black thumb mark above my passenger side door on the head liner. When I left a message about these concerns, I was not called back. These concerns were only addressed once I continued to call into the office.
The car was then sent back to Boyd's to address these concerns and was gone for another week. They then wet sanded the car to the point where there are hideous swirl marks all over the body and the bubbles still remained in the clear coat. The sanding went too deep and they tried to pass this off by covering the vehicle in a thick coat of wax. The only issues addressed to my satisfaction was the head liner and the plastic parts were correctly installed. I again left a message letting them know how unacceptable the work was and to call me asap. We received no call back so my husband went directly into Boyd's auto body. The manager admitted that the paint wasn't up to standards however, the paint guy was blaming the body guy for not preparing the body properly and the body guy was blaming the paint guy and they both stated they didn't' get paid to fix the work. I don't know if they get paid piece work but it was truly an unacceptable answer. it is a no no to bad mouth employees!
As a Client Service Manager myself, the car shouldn't have been returned if it wasn't 100% and the staff dealt with accordingly. It isn't ok to try to pass bad work off onto the customer because they are having staffing issues. We asked that the car be repainted and all issues addressed. They took the car back again on Monday the 6th and this morning after I reached out again for a status update and found out the car has been sitting there for 3 weeks and no work has occurred. We were told the general manager was now dealing with the car and he would call us back as soon as possible. I am stil waiting for that call.
I have now contacted my insurance agency, who has suggested I pick up the car and they will send out their adjustor to review the work and rectify the situation by sending to another body shop. I have not had my car since the beginning of October. I was given a loaner car that doesn't have working seatbelts. No one had the courtesy to contact us to let us know the status of the work. It is completely unacceptable. I picked my car up today with no acknowledgement or apologizes.They do not honor their work.
I would never recommend Boyd's to anyone or return as a customer.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Jessica D.
Dec 7, 2017
Dear S N,
I'm disappointed to hear about your experience. I wanted to thank you for bringing this to our attention, this has been investigated and addressed. We apologize for any inconvenience. Thank you.
Jessica Delagarza
Customer Care Manager - Mikhail P.Victoria, Canada01Apr 23, 2015First to Review
Customer service was great but staff doesn't seem to know what they're doing. Wind shield replacement went in fine but they left visible streaks on the already clean interior when they wiped it down. Also washed off some recently applied paint on my antenna and neglected to tell me. Went back to have it repainted and they didn't properly tape it off and left a black border of paint around the antenna on my roof. Quite disappointed at the attention to detail
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Jessica D.
Apr 29, 2015
Dear Mikhail,
Thank you for your feedback. We are disappointed to hear that our service did not meet your expectations. This issue has been investigated and addressed. Customer satisfaction is very important to us. I understand how frustrating this can be, again I apologize for the inconvenience, I know Boyd has been in contact with you to try and rectify the situation. Please contact me if you have any further question or concerns, thank you.
Jessica Delagarza
Customer Care Coordinator