Bye Bye Pool

Wanted partial pool removal and had 10 bids. Learned from each. Some were not so great. But about my eighth bid was Bye Bye pools. Rafael came out (owner) and he was very smart and clever guy. I was super impressed. I had many questions because I had learned to talk Pools! His whole approach was "can do"! And I read the help reviews and saw all the great customer service stories. But I was still skeptical! But I took a chance and went with Bye Bye Pools and have NO REGRETS. GREAT customer service.

I worked most with Zander. He was the one who did the bulk of the work. He was in the Bobcat demoing pool and filling in pool. He was smart, listened well and friendly. Thank goodness, that was a relief. I had very specific needs for my pool. I wanted to keep some of edges around the pool. He skillfully used the bobcat to be VERY precise. I asked him if he was an athlete because he was so skillsful. He said NO, LOL. But I watched him and he must have made 200 trips compacting the soil in pool. I don't know how he didn't break the edges of the pool concrete I wanted to keep. GREAT precision. Amazing. And Zander's helper was great too. He was there every day helping make sure the pool was being filled at the right dampness. He too had a great attitude.

And Susie at the office was great to coordinate. I knew from yelp reviews that I would have a good experience with her support. And yes, she was there as phone support every step of the way. You know something always goes a little wrong. And she was there to make it right. My job was tricky because we had to go through neighbors property to make this happen. Susie worked with me on wording of neighbor contract which was key to the success of this project. And of course, Bye Bye pools was licensed and bonded which was a must for me when dealing with a neighbor's property and MINE!

The price we paid was about the same as all the other bids. So very fair cost but probably higher quality than the other bids I received. I have no regrets. Honesty when I saw the name bye bye pool, I was not impressed. I passed them over. But on second pass, I called them and so glad I did.

And Kennedy was great too, who was supervisor. I spent less time with him but he had the same team spirit and customer service as everyone else.

So glad my pool is gone! We have a yard. Thanks Bye Bye pools!

We got a totally pool removal. The team is very professional. The works is great! We are very happy about it. We recommend the team if you're looking for pool removal.

Our choice to hire BBP for our full pool demo was one of the smartest decisions my husband and I have ever made. These decisions aren't easy but our pool was 55+ years old and a leak detection company found several leaks that required repairs. For us the writing was on the wall, we could continually repair an old, seldom used, massive pool and pay ever increasing higher water and power bills or get rid of it!

Most people go their entire lives without ever looking to hire a pool demo company but we approached it the same way we do any hiring decision...we performed our due diligence, obtained several bids and read numerous online reviews. Ultimately our decision to hire BBP came down to their competitive bid and overwhelmingly positive online reviews. We signed the contract for a full demo in mid-February 2023 and by late March 2023 our demo was underway.

The project began with the crew removing fence panels to gain entry for the bobcats and laying plywood on the grass and patio to protect those surfaces. During the demo we had a couple hiccups completely unforeseen, which necessitated change orders. It turned out our pool was actually a pool within a pool. At some point during the last 55-90 years, a former owner shallowed the deep pool by adding additional concrete on top of the pool floor so our demo involved removal of two pool floors. Towards the end of the demo the crew discovered an additional concrete wall which could have remained but we opted to have it removed which required an additional change order fee. Since ours was a full demo, all the concrete was removed from the pool cavity before it was filled with dirt and compacted. Once the bobcats were removed the crew carefully reinstalled the fence post and panels. The entire process for us was completed in 3 weeks, a crew of 2 working Monday through Saturday.

My husband and I were so impressed every single day by the professionalism of the BBP crew. The guys were always punctual, friendly and polite and never ended their day without completing a thorough cleanup of the work site. Rafael and Kenedy always made themselves available and responsive to any questions we had during the process. Susi was always available by phone or email anytime we needed assistance. BBP did it all by handling everything, the draining of the pool, permitting, inspections including the final inspection and sending over the signed inspection report confirming our former pool is now a future buildable site! My husband and I are thrilled to have reclaimed a sizable chunk of backyard real estate which we're looking forward to landscaping soon.

During our demo we had several neighbors approach us to inquire about our pool demo experience and we enthusiastically recommended BBP. Thank you to everyone at BBP and their outstanding demo work!

Rafael and the whole BBP crew are awesome! They did a fantastic job of our pool removal. The project was very well run. The crew was fast, very efficient and professional. They also did a great job in cleaning up the area after the work was done.

Rafael was very knowledge and patient with all our questions. Susi in the office was also super helpful too.

I would definitely recommend BBP for any pool removal.

Amazing crew and very professional. Very good on communication and managing timeline. Highly recommend them.

We found bye bye pool on Yelp. When we contacted them, we got the response immediately. They had a site visit and explained to us the process. They put together a quote that most reasonable compared to 2 other vendors we interviewed. The project proceeded according to the plan. When it is done, our backyard was transformed, from a dirty pool to a nice lawn. We will recommend them to our friends and family.

I was very happy with BBP. They were the only one of the four contractors who said that they could bring equipment in through our 4 foot gate and take it across our wooden deck without breaking the deck (the others all wanted to cut about 20 feet of deck away). They put down plywood and did it. Zander was great, as were the men who worked with him. The deck looks good, the pool is filled in, and there were no problems. I would highly recommend them, especially if you have a partial removal with very limited access (I would guess they would do just as well with full removals, but obviously do not have experience.) The price was in line with the other companies.

We recently did a full pool removal and selected BBP to do the job. The quoting process was fast and efficient, covering everything from demolition details, property access and city requirements. The bid was very competitive. In addition, BBP was accommodating when it came to scheduling the start date as well as protecting plants and property as they worked. The job started and finished within the time frame they quoted us. They dealt with the city building department for permitting, inspections and other building department special needs :) During the entire process Suzi (and at times others in the office) were informative and always available by phone. We highly recommend them if you are looking to free yourself from pool ownership.

BBP did a fantastic job doing a complete removal of my pool. From permitting, demolition, to filling. Suzi is very responsive and friendly, and the crew was professional, and fast.

The only issue I had was that one of their machines was leaking oil pretty bad and left trails and puddles of oil stains on my street. While I appreciate that the crew tried to clean it up, the stains wouldn't come out. Hopefully the leak has been fixed and won't be an issue for others. Still, I appreciate the diligent work BBP put in as removing a pool is a massive job, and very hard labor. Have already recommended BBP to other neighbors.

BBP did a great a job in removing our pool in Los Altos last December/Jan. I got their name from a neighbor. What I like them most is their professionalism shown in the following areas:
1. When Rafael came to visit and gave an estimate, he was very transparent about their quote, what is included and what might cause extra money. Their quote was also reasonable. He was also clear on their availability.
2. Susi in the office was very responsive and efficient. She knows how the paperwork and procedures with the city works and in general gets back to me in email or voicemail within a day.
3. They did a good job in filling my pool, and also cleaning up really well. No need for me to micromanage. They finished the work in about a week so I could start my new construction very soon.

All in all, highly recommend them.