Cadence Apartments

I moved in last week. My experience at Cadence has been excellent from receiving accurate information on what the community could offer. To operating the dishwasher to get the best efficiency.

Renato worked with me on getting into the apartment short notice. He is very professional, knowledgeable and eager for a future resident to have all the information they need, and finding their new home. My must haves were open porch that my cat, dog could happily enjoy the landscaping & people, in unit W/D, save over 1k a month compared to the peninsula prices.

My want's and I got all were a safe parking garage (it's free here), AC, high ceilings, hardwood floor.

In addition, after moving in Kelly, and Stephanie have, within minutes usually addressed any questions I had. Moses and Ricardo have been a tentative to take care of, and answer questions in regards to any of the facility and apartment amenity concerns. I am thorough, which makes me a good reviewer.

Unfortunately the only way for management to do anything at cadence is to expose them publicly. We are still waiting for our security deposit. It has been three months since we moved out, and two months since the following email was sent. Cadence, give us our money.

Worst tour experience ever.

It's a super rainy day and I could not find the leasing office. I called and the lady that picked up didn't even bother to come out to look for me. I told her many times that "I am walking in the rain. I don't see the leasing office". It felt very unprofessional. After 5 minutes of walking in the rain, I found the leasing office.

I went in and we sat down and talk about availabilities etc. She said the only promo available is 2 weeks off for 1 bedroom and 6 weeks off for 2 bedroom. I show her that I came here because I saw a promo online -- several days ago for 8 weeks off. She said there's no such promotion.

Then, I ask her how much will I see in discounts. She said my rent for the "second" (not first) is $800. The girl that sat next to her pulled out the calculator and said "it's $402". And 30 seconds later, the lady that helped me was like "it's $600 actually"

So what is it? 8 weeks free is a apparently a scam and now you're telling me random expectation on how much I'll be paying for rent?

Here is the reality of living at Cadence Apartments that you should know before signing that lease.

Prior to the management changes in 2024 - we were able to be in communication with the Cadence team pretty quickly and efficiently. However, as we approach the 2nd quarter of 2024 things have changed drastically.

Resigning a lease has taken over nearly an entire month to get an overall idea of the costs and the plan to move forward. The leasing office is not even open til 6PM.

The people in the leasing office now have entirely no idea how their place operates nor do they know how to even effectively give you a solution without a wait period of 2 weeks from their "management" team. I still do not know what the jobs for the people working in the leasing office are outside of doing tours. They have no resources in their wheelhouse to give you an adequate answer and will tell you to wait for the "management" team to give you an answer that probably will end up taking possibly 1-2 weeks.

It's great that these apartments are pet-friendly but what they're not telling you is the amount of pet poop that is around the apartment. The safety standards are not up to par.

If you go on that tour, think to yourself- is it worth paying this much money to not even be able to talk to an actual person? Are you okay with waiting long periods of time before getting an answer?

I've been living here since around the beginning of the year and so far I've found it very comfortable.

Management team- especially Kelly and Italy- are kind, professional, and very responsive. Very satisfied with the initial tour and the subsequent leasing process. All my email inquiries have always been answered promptly and satisfactorily.

The amenities such as the pool, hot tub, gym, club house, mini office/cafe area, and fire pit are clean and well-maintained. The barbecue grill has been broken since I moved in with no apparent attempts to repair it, but no biggie. Pool is on the shallow side, only about 2'6" deep all around. Probably something to do with building permits or safety regulations, but it's nice to do laps in regardless.

Management has fairly high standards for tenant conduct- there is absolutely no smoking of any kind allowed (candles are forbidden in the units as well), although I will say a good number of people shirk those regulations but I'm not sure what kind of consequences there are or if they are well-enforced. They've recently cracked down on pet waste in the common areas as well. I feel like I get an email every week from management reminding tenants about the policies for the property. But overall the other residents are pretty quiet and respectful- for the most part.

I like the mailroom and package locker service. I've had no problems retrieving any boxes or letters. One thing is that there was an alarm in the mailroom that went off consistently for months. Only within the last week have they fixed the issue. Also, the door to the mailroom from the garage is no longer able to lock, which I feel is a security issue- especially when the garage exit door is stuck open.

The unit itself is pretty nice. The rooms were absolutely sparkling clean on move-in. I rarely, if ever, hear any noise from my neighbors. I kinda wish it got more sun, though. It gets pretty dark and cave-like at some hours of the day. Some of my plants aren't too happy because of that, but oh well. I think I've had maybe two maintenance requests so far, and the response from the maintenance guy is super prompt. Friendly guy and he does good work too.

The thing I think I like least is the location. South Hayward isn't super desirable living area, especially right off of Mission St. Its a high traffic route and the car noise and exhaust can be annoying, especially if you keep your window open. It's also kind of removed from everything- it's about a 10 minute drive in any direction to the nearest grocery store. BART being across the street from the complex is nice, but since that service has gone so far downhill I haven't had desire to ride, so that point is basically moot.

All and all I'm pretty satisfied for the most part. As I mentioned I like the complex in general but I do wish the location was more convenient. If I were able to pick the whole apartment complex up and drop it somewhere in the peninsula it would be 10/10.

Apartment complex is super dirty. The trash hasn't been taken out in weeks. People are just throwing the trash anywhere now because there is no room. The parking garage smells horrible. I almost threw up of how disgusting it smells. Now the smell has reached inside the apartment complex. They want to charge almost 3k for a one bedroom but can't even take the garbage out!

Avoid this apartment at all cost. This apartment is in disrepair.

Elevators are offline for "maintenance" for weeks without end.

The carpets are stained and smell like the old domestic LAX terminals.

They won't replace anything that goes missing in the apartment complex. Gym TV goes missing, must be impossible to replace.

None of their security cameras work, so what is the actual point?

Tenants cannot take out their own garbage, you must pay $15 a month for somebody to remove the garbage for you. Even though there are functional garbage rooms with shoots.

Management obviously doesn't care and you shouldn't even think about this place when looking for an apartment in the east bay.

Cadence is an excellent community to live. The indoor parking garage with EV charging stations demonstrates their support for the environment. Also,the recyling and compost receptacles are ways that our building contributes to keeping the planet clean.
Whenever I have a maintenance call, I go online to request assistance and the work order is completed the next day. A maintenance order could be just changing a light bulb in the ceiling which is about 9 feet high.
The building managers are thoroughly the best. They answer any questions you have about your lease and the apartment. They organize community events so the residents can meet their neighbors. We have met many nice people here and we spend time together. The neighbors are cordial to each other.
Cadence maintains a clean building. The pet spa helps residents keep their pets clean. Bags for pet waste are provided by the building.
We have been residents for 3 years and we have no plans to move. The location to BART is extremely important to us. We feel at home at Cadence. This is the place to be!

This is a great property with awesome people working there and good management!! The outdoor area and grounds are very nice, clean, and well taken care of! I really like this place and the people!! I would recommend it to others! Thanks to the management for all the work they do!!

Edit: 3 months into the move and my AC has been broken for the past month. The management sends workers to fix it and keeps dragging the issue while it's still not done. I went to the office today and asked them for a rent credit since my AC has been broken for the past 1 month and its one of the things I pay for in my rent and the manager "SHERI HARMON" refused to give any rent credit by saying that it's your fault for the broken AC because you keep it as low as 60F. It was not mentioned in the lease that I'm not supposed to keep my AC under a specific temperature. If you read more reviews about his property on other apartment hunting websites you would come to find out that this SHERRI HARMON has been giving issues to everyone who has been living here and this is not the first review complaining about her.
Also, look at the pictures of the pool and jacuzzi I've attached. I will add more photos of this place as I go. They have been using covid as an excuse for everything just like the incompetent manager responded under my review that because of the covid pool was not clean. I would like to add that when I posted the dirty pool pictures it wasn't right after covid. It's been over 2 months since the pool has opened back up after covid so you are saying it's taking you 2 months to fix the pool while it's been open for public use all this time?