Services Offered
Verified by Business
Carpet installation
Floor restoration
Floor installation
Review Highlights
“We had personalized service from both Felix and Rose at California Carpet in San Francisco.” in 17 reviews
“Gregory Baggett, our sales person, went out of his way to win our business for about 2500-3000 sq feet of wall-to-wall carpeting.” in 14 reviews
“Phil, Violetta and Waldo exemplify courteous behavior, they are hard working, and they have pride in what they do.” in 7 reviews
Location & Hours
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Amenities and More
About the Business
In addition to our wide selection of carpeting, rugs, hard floor surfaces, and eco-flooring, we also offer the following additional services: Shop From Home: After an initial phone consultation, we'll come to you with a variety of samples specifically chosen with your needs in mind. Designer and Commercial Services: We give interior designers and other professionals the ability to relax! With a huge comfy showroom, tons of swatches, loads of flooring, and the expertise to handle every detail flawlessly, we have it all. Refinishing: Vortex dust free floor sanding and refinishing. Whether you're restoring hardwood floors in just one or two rooms or refinishing the entire house, Vortex is the ideal dust-free and environmentally safe solution.
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Overall rating
181 reviews
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- Kathy K.Oakland, CA14921Jul 9, 2017
I have high praise for California Carpet. Not only do they offer a great selection, including very well priced quality remnants of all sizes, but the service is outstanding. We bought a very large wool remnant for our 25x13 ft living room years ago and it still looks as good as it did then. A few years later we needed a runner for our stairway. In addition to having just the right color and pattern for our craftsman home, they came out to measure the stairs before we ordered. And the good service doesn't stop once you buy. When a visiting cat turned the stair runner into a scratching post, I called our salesman, Gregory Bagett, who arranged for their installer to come to the house to fix the problem.
If you need a carpet, check them out and ask for Greg.Helpful 0Thanks 0Love this 1Oh no 0 - David G.San Francisco, CA81871Jan 11, 2024Updated review
It's nice to get an apology, but I just checked, and California Carpet still haven't updated the hours on their web site https://www.calfloor.com/san-francisco-ca.
I also called the store and the recording says the store is open on Sundays.
But I spoke to someone at the store who confirmed that the store is actually not open on Sundays.
Publishing the correct store hours is so basic to running a business. If you can't do this simple thing accurately, how can customers trust you with their business?Helpful 0Thanks 0Love this 0Oh no 0Business owner information
California Carpet C.
Jan 11, 2024
We are so sorry about this not our intent
Jul 9, 2023Previous reviewWe got referred to California Carpet on Folsom by a designer who's helping us remodel our kitchen and other parts of our place. Went down there this morning to meet with the salesman she referred us to and have a look/see, and were surprised to find they were closed Sundays.
According to their web site (https://www.calfloor.com/san-francisco-ca, see screen shot below) and according to Yelp, they're open Sundays. But when we got there, they were not open. The hours posted on their front door say "Sundays 11-5" but a little note pasted to the door say "New hours closed Sundays."
What's to say about a business that can't bother to update their own web site when they change their hours? - Robert W.San Francisco, CA595Jan 23, 2024Updated review
We were very happy with CA Carpet when they installed our carpet. Unfortunately, the product was awful. After just a few years it showed terrible wear patterns. We tried all their suggestions for dealing with the problem, and finally invoked the replacement warranty. We weren't happy with any of the options they offered so we took a cash settlement and used it to put in cork flooring.
Helpful 0Thanks 0Love this 0Oh no 0Business owner information
California Carpet C.
Jan 23, 2024
We will reach out via DM
Jan 24, 2012Previous reviewWe looked at four stores for selection and settled on CA Carpet because they had the best selection of SmartStrand carpets. (We'd had wool before, but moths liked it even more than we did. SmartStrand isn't as "green" as wool, but better than pure synthetic.) CA Carpet's prices were competitive, and the sales staff were pleasant and helpful. They weren't great on follow-up, but none of the other carpet stores were, either. The installation crew is what gives them 5 stars. Those guys were amazing! One of the rooms getting carpet was a small bathroom with a huge cast iron clawfoot tub. The tub (and carpet) were there when we moved in 23 years ago and we had no idea how the tub would come out. Other carpet companies we talked to said "good luck" when we asked about moving it. The crew was able to move the tub without damaging anything, and put it back perfectly after the job. Plus, the carpet is beautiful. I would definitely use them again.
- Michele S.Foster City, CA03Jan 11, 2024Updated review
This is a comment to their totally false accusation that I requested the least expensive carpet and pad.I got a 100% wool carpet which is by no means the cheapest carpet.I would have gotten synthetic carpet if I wanted the cheapest.I was NEVER given a choice on the padding and you said what I got was the best padding and lasts the longest.The fact is when you walk on the carpet with pad there are lumps and bumps throughout the room and it is like you are walking strait on the concrete.So not only do you not stand behind your product and installation with good customer service but you are dishonest in your your comments about my request of a carpet.Once again if I had wanted the cheapest carpet there were many other choices which I was not interested in.Do not buy from Ca carpets .Do yourself a favor and go to Bay Area floors and design on el camino in San mateo.
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California Carpet C.
Jan 11, 2024
We want every customer to Completely satisfied with their new flooring. In this case, the customer requested the least expensive carpet and padding to be installed in her tenant's unit. Our sales person recommended appropriate carpet and padding for her $1500 budget. Upon hearing of her displeasure, our Installation Manager and Installer went to her home to confirm that everything was per her contract and her installation was perfect. She is not happy with the quality of the carpet and pad and would like us to upgrade them at no charge to her. We suggested that we could replace but an additional fee will apply as the job was completed as ordered.
Jan 2, 2024Previous reviewDo not buy your carpet from these people.We have installed carpet with Ca. carpets 3x and never had a problem with the first 2 but now I had 1 room installed for over 1500 dollars and we have concrete flooring which we have always had.Now with the new carpet and padding it is horrible like walking straight on the concrete floor with all kinds of lumps and bumps and no cushioning.I had multiple realtors come over to assess their job and they all say something is wrong.We have 325 units in the complex and none have ever had this problem.Mel refuses to do anything and Joe as well who is head of installation says I need to buy new carpet ,padding and installation at my expense.There customer service is horrible and they do not stand behind their product or workmanship.Do not buy from this business
- Gail G.San Francisco, CA2751Aug 21, 2023
I was nervous going to California carpet because of some of the negative reviews, but I knew they had been in business for decades so I decided to give it a try. I ordered two things from them, both custom. One was a stairway runner and the other was a sisal area rug. On both items, I needed quite a bit of advice and customer service and I was impressed with my sales person, Nattha. Her expertise was over the top and her energy outstanding. She ran all over the display room, pulling down different carpet samples and unrolling huge pieces of material. She knew everything about all the different kinds of grass and fiber rugs. We ended up deciding to get an artificial sisal since we have a dog. It really looks identical. She let me take home any samples, with no rush to return them or any deposit. When I made my order, I was shocked to discover that they were both installed within two weeks! Luis, the installer, was fantastic as well. Totally professional and easy to work with. I recommend California Carpet to anyone.
Helpful 0Thanks 0Love this 0Oh no 0 - Chet K.San Francisco, CA52161Jul 3, 2023
I was looking for a rug for my home office. After looking at dozens of stores, stumbled across California Carpet. The staff was incredibly friendly and helpful, a true delight to work with! They helped me settle on a faux hide rug that was great for my office and was actually way cheaper than the rug I came prepared to buy!
Helpful 0Thanks 0Love this 0Oh no 0 - 72238388Apr 16, 2021
We needed to get a custom carpet for a room that had unique dimensions. After looking at options we landed with California Carpet in SF. We went in person and had good help in the store and they let us take samples home to find the right material to use. They gave us an estimate, that ended up being a few hundred less then the final cost. The communication was difficult, even leaving a message and getting a reply was not easy. This is something they should work to improve for their business. The service people did a good job, showed up on time and we are happy with the end product. But, again, the cost was higher than we wanted. With that in mind, they land at 3 stars.
Helpful 0Thanks 0Love this 1Oh no 0 - Keri N.Redwood City, CA21221Mar 21, 2023
Avoid this company, like what other Yelpers are saying! They underquoted the project to the point where their own workers walked off the job because they realized it would take more work than what was quoted. California Carpet agreed to return the security deposit BUT they still haven't. They continue to give the "run around" on the status of the refund. They exhibit poor judgement and poor business practices. RUN from this company and save yourself some headache. They have demonstrated to be fraudulent.
Helpful 1Thanks 0Love this 0Oh no 0 - Steven L.San Francisco, CA031Mar 18, 2023
Bad follow up. Try another vendor. Everything was a hassle. They didn't read me emails.
Helpful 1Thanks 0Love this 0Oh no 0 - Lane B.Brooklyn, NY082Jun 23, 2022
I am so happy to write this review. I'm a Interior Designer. I've worked with Rodney for years. I can't say enough. His Design collaboration and project management is fantastic.
Helpful 0Thanks 0Love this 1Oh no 0
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