California Mantel & Fireplace
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Review Highlights
“Today, a very nice man named Jim came out and he did a thorough cleaning, and inspection of the fireplace.” in 11 reviews
“We called California Mantle and they sent a technician out to give us a quote.” in 3 reviews
“But most importantly, when Mana (the technician) arrived on time, he was equipped with a mask and covered his shoes as he entered my home.” in 4 reviews
About the Business
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![Photo of Cory C.](https://s3-media0.fl.yelpcdn.com/buphoto/4dJmZDfxMjv3pVzaNrEM6Q/90s.jpg)
Cory C.
Gas Fireplaces Electric Fireplaces Fireplace Installation Fireplace Service Precast Fireplace Mantels Wood Fireplace Mantels Precast Columns Exterior Precast Treatments Custom Mantel Design Mantel Installation
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Overall rating
67 reviews
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- Dale S.Sacramento, CA421576Feb 19, 2024
Repair of two gas fireplaces. Fireplace number 1 had side panels fall off. On/off switch on number 2 was not working. Two repairmen came over and were able to fix both fireplaces in a short amount of time. The workmanship was teriffic and the fee was reasonable. I would highly recommend their service.
I would note though, that it took two weeks to schedule an appointment. I guess that the price you pay for getting a highly rated Yelp service. So if your project requires immediate attention, you may need to consider other options--or exercise patience.Helpful 0Thanks 0Love this 0Oh no 0 - Chardchai W.Santa Clara, CA033Jan 16, 2024
Back in December 2023, I scheduled a fireplace maintenance for my property. Customer support on the phone and the service technician were polite and professional. Unfortunately that week one of their service technicians came down with a flu, but the team reached out to reschedule and I got an even faster appointment date in the end. On the day of the service appointment, the service technician was very professional and made sure to lay out the service carpet and wore shoe covers when entering our property. The issue with our fireplace was a simple fix of removing the spider web from the gas outlet. I was happy with their work and would recommend their fireplace services to other folks.
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Cory C.
Jan 16, 2024
Thank you so much for your review!!! We really try and do the best we can for you. Happy New Year!!
- Craig B.Elk Grove, CA1124Jun 7, 2023
We bought an electric insert to replace a 23 year old gas insert. I prefer to buy local even if the cost is a bit higher. The price for our insert was actually lower at California Mantel and Fireplace, however the $125 delivery fee brought it up to slightly more than an online price. We were ok with that!
When the insert arrived, a trim piece was defective. My wife contacted California Mantel and Fireplace and was told to contact the manufacturer directly. Issues of this nature is what makes me want to buy locally-service after the sale. Being told to take care of it ourselves is not what I expected. Not much support after the sale.
I did contact the manufacturer (SimpliFire). They were exceptionally helpful. Their representative (Kendra) shipped a replacement of the defective trim to me the very next day. The tracking number shows it arriving Friday after it shipped on Tuesday.
Overall, a so-so experience with California Mantel and Fireplace, but a great experience with the manufacturer.Helpful 1Thanks 0Love this 0Oh no 0Business owner information
Cory C.
Jun 21, 2023
Hi Craig, I certainly apologize on behalf of the company and acknowledge we could have definitely handled this better. The gentleman that took your call did not have the correct information and full understanding of the warranty process for Will Call orders. That has since been rectified and again apologize. We have reached out and left a few VM's just to touch bases with you. Please give us a call back to discuss further.
- Rebecca S.Roseville, CA08Mar 17, 2023
I would like to acknowledge your service representative Mana who came to my home today to repair my fireplace. He was very professional, courteous and knowledgeable of the unit. Mana took his time to troubleshoot and fix the problem. I highly recommend this company and most of all, this technician!
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Cory C.
Mar 24, 2023
Thank you, Rebecca!!!!!
- EyeDoc 8.HI, HI02Apr 14, 2023
Called them for a new mantle for my fireplace. Shawn and his job foreman. They came out as promised, took measurements and said that they would call me with ideas and prices. Total ghost, never called to follow up. My opinion they are only in it for quick money. Find easy jobs and over charge you. Just my opinion.
Helpful 0Thanks 0Love this 0Oh no 1 - Bette C.Rancho Cordova, CA301810Jan 11, 2022
After dealing unsuccessfully with 1 other company and an independent contractor we were referred to California Mantel. We were told before we needed an entire new kit amounting to hundreds of dollars. Rob came today and with his experience was able to determine an issue that resulted in a simple fix..very simple! He saved the day! I would highly recommend California Mantel!
Helpful 2Thanks 0Love this 0Oh no 0 - Jim K.Granite Bay, CA02Jan 25, 2023
Both Michaels, the service tech and the office guy were awesome. Service tech arrived when they said they would, diagonosed the problems with two fireplaces, gave me as much information as I wanted about the fireplaces and the remotes, fixed a remote and ordered a part. Staff called back and kept me informed the whole time. Remember when this was simply "expected" of your service provider, and now it's refreshing to know it still exists. Highly recommended.
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Cory C.
Jan 25, 2023
Thank you so much for the review, Jim! It’s nice to know our hard work is noticed and appreciated. We appreciate you taking the time to write this and you can be sure our Michaels will read your message!!
- Ted C.San Francisco, CA03311Mar 3, 2022
Nikki is the best and she helped me fix a really hard problem. They standby their work.
Helpful 0Thanks 0Love this 0Oh no 0 - Sean B.Brentwood, CA57112Nov 25, 2020
Only company that called us back and could install in 2020. Great service especially from our installer Ryan. He did a great job and went above and beyond for us.
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Cory C.
Dec 19, 2020
Hi Sean!
I am so glad we got you taken care of before the holidays. Enjoy your new fireplace! Merry Christmas!!