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Review Highlights
“A shout out to Carolina Ocampo, Salesperson and Mark Hatefy, Finance Manager (and staff behind the scenes)!!!” in 89 reviews
“We bought our truck with Le Nguyen, and she went out of her way to provide us with quality and efficient service.” in 39 reviews
“Overall great experience and customer service at Capitol Toyota, thanks to Maricel Abinsay and JK Khilnani!” in 35 reviews
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How much does a smog check cost?
A:
No answers yet. Answer this questionQ:
I just bought my 2018 Camry and received my new plates. I'd like to have someone at the dealership put them on my new car. Do I need an appointment to have this done for me?
A:
Yes, you may need an appointment if there are super busy, but normally not.
John H.
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Overall rating
2357 reviews
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- Youjin Z.Vancouver, WA101Aug 14, 2024
Arleen was great to work with. Arleen was very familiar with the documents and patiently explained the key points of each form. When I wanted to make a change at a later time, she took the trouble to re-do the paperwork and made sure I got what I wanted. I had a great experience.
Helpful 0Thanks 0Love this 0Oh no 0 - Cristian M.San Jose, CA01Aug 12, 2024
Great Experience buying a truck recently. Alonso and JK were very helpful and made the process very easy.
Helpful 0Thanks 0Love this 0Oh no 0 - Wassim Y.Staumbaugh Heller, Redwood City, CA0139Aug 27, 2024
This is a 2 month late review for my purchase of a used car from Capitol Toyota.
My sales person was Ahmad Jamous, he was friendly, knowledgable and made the sales transaction very seamless. He showed me the car fax details and answered all my questions.
I found a 2010 Subaru Outback that was marked down by $2000 that was in an immaculately condition.
Great reception and hospitality as well.
I am still very happy with my purchase.Helpful 0Thanks 0Love this 0Oh no 0 - Jib K.Union City, CA21110Aug 9, 2024
I would give them no stars if I could, worst experience at the dealership ever.
I had an extremely disappointing experience at Capitol Toyota in San Jose, dealing with Evan Hague and Tiffany Ly. I was interested in a specific car, and both Evan and Tiffany assured me that it was available. However, after driving to the dealership, I found out that the car was already being sold to someone else. This kind of dishonesty is completely unacceptable. To make matters worse, they tried to justify marking up the MSRP by $16,000, citing "low inventory" due to Covid. This outrageous markup felt like a blatant attempt to take advantage of the current market situation. I understand that inventory might be lower, but a 16k markup is beyond reasonable. This experience left me feeling misled and frustrated. I would strongly advise anyone to be cautious when dealing with this dealership, as honesty and transparency do not seem to be their priorities.Helpful 0Thanks 0Love this 1Oh no 0 - Jacqueline N.San Jose, CA327114Aug 4, 2024
Mai and Sam were amazing! Got us in and out quickly with a great car!
Mai was great with my parents and very helpful with answering all their questions.
Sam explained all the financial topics to us very simply and got us in and out fast.Helpful 0Thanks 0Love this 0Oh no 0 - Kelly L.Aptos, CA9232Aug 27, 2024
Bought out my lease yesterday on my car- the team at capital Toyota are great! They made it effortless and fun. There's a great customer service vibe when you go there- plenty of fresh lattes and water- kudos to Tiffany from online sales, Alex Weigl and Alfonso Plasencia for making the process smooth and giving me a great deal! Great job guys! I'm enjoying my new Toyota today!!!
Helpful 0Thanks 0Love this 0Oh no 0 - Lino B.San Jose, CA202Aug 9, 2024
Excellent attention, i buy a used car, they explain every detail
Thank you for sharing all the information that i needHelpful 0Thanks 0Love this 0Oh no 0 - James T.San Jose, CA5631Jun 14, 2024
Just picked up a new RAV4 hybrid a few days ago and the crew at Capitol Toyota was great. Salesman Le Nguyen has been very patient the past few months because i couldn't make up my mind. Once i got there, it was an easy choice to buy it. Everything was smooth and quick since she pretty much knew the answer to all my questions. I will recommend all my family and friends to her for sure.
In the back office, Arleen and Sabrina were very helpful in regards to the finance stuff. They both were extremely patient with my hundred questions. All 3 made my purchase quick and painless! Five stars end to end !Helpful 0Thanks 0Love this 0Oh no 0 - David P.San Jose, CA576194Jun 25, 2024
Came here in March to purchase a Toyota Corolla Hybrid and it is running so good. Shout out to Jose for not wasting any time with the negotiation and Jorge with the paperwork with no hidden fees/charges on the contract. Got the deal done in less than an hour.
A few days later, my friend wanted to purchase the same car I did and Jose went to work in the morning on his day off to take care of us. Thanks again Jose for your amazing service.
Also, shout to Mike also for the great service when bringing in my vehicle in for the 5,000 mile check up.Helpful 0Thanks 0Love this 0Oh no 0
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