CARSTAR Sunset Auto Reconstruction

very disappointed with my experience here

i only went with them because of my insurance and the close proximity to my house

a simple 3-5 day repair became a ongoing 3 week issue

firstly there was a misunderstanding on my parts being ordered and it wasn't even placed until the day i brought my car in which was 2 weeks later so not sure why that happened. they will not admit to being at fault and owning up to the mistakes

no further explanation on repair time because of ev vehicle mentioned in the beginning

once the initial quoted repairs were fixed they found another problem. this became a multiple occurrence with problems keep coming up causing major delay. they are not clear with the reasoning behind additional service. i do not understand why all the issues were not found out all at once in the beginning. they only make up excuses to delay the issue without any proof

i did not feel they handle this situation professionally because they mentioned about my rental car due date hinting they can take their time with the repair not knowing it is causing me additional out of pocket fee

they lack serious communication (never call with updates) i have to be the one to call every time and follow up. they always speak to me in a condescending tone.

the hours are non accommodating to people who don't work a monday to friday 9-5 job. they are closed everyday at 4:30 and not even open on the weekend?? how does this make sense

i felt taken advantage of due to my race gender and age. with my lack of car knowledge they did not provide the support and assurance i needed. not once did i feel they showed any empathy. there was never an apology for the inconvenience

if i could give 0 stars i would because they don't even deserve 1 star HIGHLY DO NOT RECOMMEND

be glad i am not naming names because (HE) continued to be rude and unprofessional until the very end of this whole situation.

CARSTAR Sunset was amazing! The staff were very friendly and knowledgeable. They made sure that I understood the process. Most importantly the work was done quickly and sufficiently!

I brought in my Mitsubishi today for a niche sensor issue -- the part is obsolete/I have to do some digging, but they gave me good advice and were SO kind and friendly to me! I would 500% come back here again for future issues. They were super quick and courteous. Nice folks!

My car was in an accident and essentially totaled but the replacement was an exact same copy so I called these folks up and ask them if they could paint just a hard top of my car so it matched the new car it was going to sit on and the lady on the phone said I checked with my supervisor and we don't do that so I said so I have to get my whole car painted in order to get the top of my car paint and she said well yes if you wanted to get the whole car payment it would cost $10,000

So I said you're telling me that paint job for a cat tiny car is $10,000 and she said yes and that's when I said you're completely out of your mind and you're sadly misinformed

I highly recommend this body shop. They do quality work and will stand behind their work. Should you have any issues, even small details, they make it a point to correct your issues to your satisfaction. You don't often encounter a business that places the customer's satisfaction at such a high priority. Thank you Sunset Auto Reconstruction team!

Victor is a true professional who is proactive in communication and able to identify and repair the most severe of damages.

I just got my Mercedes, which was smashed into the curb while it was parked, back from Victor and his team's care and thus far everything seems great. CarStar also offers a limited 5 year or 50,000 miles warranty on their work, so I'm driving assured that if I notice something was missed in the repairs, Victor's got my back.

My Toyota Tacoma was really smashed up bad and I thought I might have to total it. I was so bummed out knowing I probably wouldn't be able to afford to get another Toyota with the crazy resale prices right now. To my amazement the crew at Sunset Auto Reconstruction got all the parts and pieces and rebuilt my truck back to looking as good as when I bought it new. Now I can "keep on truckin!"
Thanks again
Sunset Auto Reconstruction
Rob

Great business run by super organized, competent, pleasant folks! The dented rear bumper on my 13 year old car was efficiently replaced with a perfectly paint-matched new one, and all insurance "paperwork" was done seamlessly. PLUS, when I got in the car to drive it back home, there was an unexpected but pleasant discovery: the inside of my car hasn't been this clean in quite some time! Many thanks for excellent service and extra effort.

I needed to get a water leak fixed for some time, so I brought my car in here for an estimate. They say it's gonna cost $150-$300 for an inspection to see what's wrong. So far so good.

They tell me it's the windshield. Alright, they tell me the new estimate is ~$720. So I give them the go-ahead. A windshield replacement costs ~$250 from two other quotes I got, and all I need them to do is pop mine off and put it back on well sealed, so I know the price is really high, but I figure hey, it's already in their shop and it's worth the convenience. They also tell me at this point that the current windshield might crack when they take it off (and of course, gave me no estimate if it did). Well shoot. Oh well. I tell them that's okay go for it.

Guess what? It cracked! These are professionals after all. Well the new estimate for this $250 job is now: ~$1,520.00. Well that's way too much and I say no thank you on the replacement, just go ahead and put the cracked one on and I'll get it replaced for $250 with someone else, so my grand total is only like $1000.

But guess what? I can't. They already did the work, before I OK'd it. So I protest about the insane price, but there's nothing I can do. After protesting enough they demanded I pay in cash, and threatened to lien my vehicle for $250 every day I didn't pay. They practically dangled my own keys in front of my face if I didn't like them writing their own check.

The whole process took almost a week when a replacement and inspection should have taken no more than a day or two. They love having your keys for as long as possible, so they have the maximum pressure on you.

These people are professional extortionists. Whatever you do, DO NOT give them your keys and sign anything, or they'll write their own check with your money, and threaten you if you protest.

EDIT: within just hours of posting this, these guys tried to tell Yelp that this review was not for Sunset Auto Reconstruction. They tried to take down this review. Clearly they'll go through any dishonest lengths necessary to artificially pump up their Yelp rating. I guess you can't even trust their Yelp reviews.

"We run an honest shop" -Victor

Very recommended.. Always provide a great service and also always did an excellent paint job. They were able to match the color with the original paint on my 1991 Harley Davidson FXR. Thanks again Victor. I'll see guys soon for my next project.