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New Bosch Airhandler
Bosch heat pumps are highly efficient, electric solutions for heating and cooling residential homes and commercial buildings.… read more
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Family-owned & operated
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Beat or match prices
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Established in 2021
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Review Highlights
“Richard and his team were nothing but wonderful - from the initial estimate, to the finished product.” in 10 reviews
“If you want an honest and job done right, Castle Heating & Air is the company to call.” in 2 reviews
About the Business
Castle Heating and Air is here for all your HVAC needs! Installs, service, or repairs; with our 7+ years of experience we can get the job done right the first time! We specialize in optimizing your system's efficiency and we prioritize aesthetically-pleasing work. We offer free quotes so our customers have nothing to lose. We also offer a Price-Match guarantee. Call us for your free quote today!
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Overall rating
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- kimberly l.Guerneville, CA3191Nov 3, 2023
After getting many quotes from companies to replace our aging heater, we had Richard from Castle Heating & Air come to our home.
He was very open and honest as to what he could do for us.
My husband and I both knew right away he was our guy.
He came ready to get our new heater in and working in a day.
So refreshing to have an honest, hardworking crew do amazing work.
Can't recommend them enough!
Thank you so much Castle Heating & Air!
Kimberly & Frank Lambert
Guerneville, CAHelpful 1Thanks 0Love this 0Oh no 0Business owner information
Jessica G.
Nov 13, 2023
Kimberly,
Thank you so much for your kind words. Richard will be so delighted to read your review.
Richard is as honest as they come. Previously working for larger companies, he was exposed to the sad reality of what some salesmen are willing to do to make a sale. We swore we would never grow so desperate to lock in a job that we would be willing to intentionally stear our clients in the wrong direction nor mislead them for our convenience.
We believe in putting good out into the world and moving with good intention, so good always comes back to us.
We are so happy to have worked with you and are delighted that you took the time to give us your opinion. We welcome feedback and suggestions from our clients so that we may continue to grow and hopefully improve our business.
Thanks again,
Jessica G. - Sasha D.Petaluma, CA021Dec 9, 2023
We originally discovered Castle through the Bosch website Dealer Search. We hadn't heard of them before, but we liked what they had to say on their website (seemed like good people) so we had them come out to discuss the installation of a new Heat Pump. We got bids from a few companies, but Castle really stood out as trustworthy and the type of people you could rely on for friendly post-purchase support. Even to create the estimate before getting the job, they spent at least an hour at our house examining the old system, taking measurements and crawling under the house and through the attic. AND they were happy to come out twice as I had follow-up concerns with where to put the outdoor unit due to my irrigation set-up and electrical panel. Richard was super patient and more than happy to answer any questions we had. By comparison - the two other companies that came out to bid didn't even enter our home. They were sizing our system needs based on their gut, which wasn't confidence inspiring.
The actual demolition and installation phase was amazing. They were fast, yet thorough and kept everything super clean! Before this project, I failed to appreciate how many pipes, hoses and electrical lines are needed for a heat pump to operate. So I was super impressed with how Castle was able to keep everything running in tight lines, with minimal visual clutter. We encountered one issue with the operation of the unit about three weeks after installation (it was tripping off) and they came out immediately to trouble-shoot and resolve it. Works flawless now.
Richard said to me multiple times how important it was to him personally for us to be happy with the system and everything he did reinforced that statement. We highly recommend them!Helpful 0Thanks 0Love this 0Oh no 0 - Deborah C.Santa Rosa, CA8512324May 23, 2023
What a wonderful experience. Richard and his team were nothing but wonderful - from the initial estimate, to the finished product. Price was competitive yet fair. Our home was built in 1976 and needed a complete overhaul. The team was hard working, polite and very accommodating. I would recommend this company to anyone looking for heating and a/c.
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Jessica G.
May 23, 2023
Deborah,
Thank you for such a thoughtful review. We greatly appreciate you taking the time to review our business.
I'm so happy to hear you had a great experience with our team!
We pride ourselves in our affordability, so thank you for mentioning you believed our pricing to be fair.
It was our pleasure doing business with you.
Kind regards,
The Castle family - Ryan B.San Francisco, CA19Apr 12, 2023
Richard is a partner and guide for heating and air. I had an entirely new system go into a 1973 house without ducting. Richard and his team were excellent across the board. Family oriented and non predatory sales approach. The owner is doing the work himself so you know you'll get the best customer service and overall execution possible. Great price and takes the time to answer all questions. I highly recommend working Richard over any large company who will over charge you and give you decent customer service at best. Thanks Richard and Roberto. Wishing you both the best on the journey ahead building Castle.
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Jessica G.
Nov 13, 2023
Ryan,
I want to start by apologizing to you. I am not sure how I managed to overlook your review, but I like to ensure I always thank our clients for taking the time out of their day to review our business. As a small business, these reviews go a long way. So truly, we thank you.
We are so delighted to hear that you enjoyed working with us. Thank you for your thoughtful words and thoroughness. It was our pleasure to install your new system and we appreciate you for placing your trust in us to do the job well and correct.
Thanks again, best wishes,
Jessica G. - Scott C.Santa Rosa, CA07Jul 29, 2023
Richard was great to work with. Needed some work done on my AC and they were able to squeeze me in. Great guy, very professional and thoughtful. You can tell it's a family run business by the attention to detail and he just wants to help and make sure the job is done right. Would highly recommend him.
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Jessica G.
Nov 13, 2023
Good evening Scott,
Thank you so much for your thoughtful review. We appreciate it more than you know.
We are so happy that you were satisfied with Richard's approach and work ethic.
We pride ourselves in our attention to detail and non-predatory sales approach, so thank you for mentioning those key things about Richard.
Thanks again, truly, this is so helpful to our small business.
Kind Regards,
Jessica - Brenda B.Novato, CA1562Jul 31, 2022First to Review
If you want an honest and job done right, Castle Heating & Air is the company to call. We had a few companies come out so we can get pricing on an HVAC system and one of them didn't even want to take the time to walk through our home. I was honestly starting to feel quite discouraged. They told us due to our very small crawl space and extra add on to our home, that it would basically be near impossible to do what we wanted. That was not the case with Castle Heating & Air. Richard was very thorough and told us what to expect with the whole process. He did an amazing job and we could not be happier with their service! I recommend this company 1,000 percent!
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Jessica G.
Aug 1, 2022
Brenda,
Thank you so much for your review. We appreciate it. As a newer business its truly detrimental for us.
We are happy to hear Richard was able to do what you asked and make it happen for your home!
It was our pleasure working with you and we appreciate your business.
Kind Regards,
Jessica - Frank K.Rocklin, CA014Nov 18, 2022
My mom lives in Petaluma and her 50-year old furnace was in need of replacement. I worked with Castle Heating & Air to set up an initial assessment and quote for a new furnace. The quote was competitive, so I went with Castle Heating & Air. There were some delays with the supplier, but Richard kept me in the loop on this. My mom was anxious to get her new furnace in, and Richard did his best to expedite the install. I have been impressed with the quality of work, attention to detail, solid communication, and responsiveness of Castle Heating & Air. As a big fan of small businesses, I also love their story (check out their website) and can't help but root for their success.
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Jessica G.
Dec 8, 2022
Frank,
Thank you for your thorough review and recommending potential clients view our Website. We put a lot of work into it and it means a lot you took the time to review it and read Richard's story.
Thank you, even more so, for your understanding when we had certain delays to begin your installation. We appreciated your patience and how trusting you were of us to walk you through each step of the way.
Thank you again for choosing Castle Heating & Air. We are so happy we met your expectations and that we got the chance to aid in making your mother's home more comfortable for her!
Kind Regards,
The Castle Family - Jeanne B.Savanna, IL129Sep 17, 2022
Richard and Roberto are everything you could hope for in replacing a furnace: they researched furnace options, shared their progress every day, were very professional as well as personable, and left each night with the area very clean. We wish them the best in growing their business!
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Jessica G.
Sep 17, 2022
Thank you Bill and Jeanne for a wonderful review. It means a lot to us and I'm sure you can understand how important these are to upcoming and newer businesses!
Unfortunately, Yelp has been shadow banning our reviews because they think they seem "too good"? Silly, right?
We are so happy that Richard and Roberto met your expectations. They're a great part of our team and we feel lucky to have them. Thank you for your well wishes for Castle Heating & Air and for taking the time to write this review. We know you will enjoy your new gas-free Heat Pump. We hope your new system brings your home comfort for years to come!
Kind Regards,
The Castle family. - Robert G.San Rafael, CA149Sep 12, 2022
After about 6 bids I decided to go with Castle Heating and Air primarily because of his story about his experience and his desire to build a business where his sons could follow in his footsteps. When he came to do the estimate I was impressed by his knowledge and his work experience. It's easy to hesitate on spending several thousands of dollars on somebody new in the business but Richard was on time, efficient, and very competitively priced for our particular installation. I would highly recommend Richard and Castle Heating and Air!
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Jessica G.
Sep 17, 2022
Bob,
We can't thank you enough for taking the time to write us a review. Especially it being unsolicited.
As you may or may not have noticed, we are having trouble with Yelp flagging our customer's reviews and essentially "shadow banning" them. Hopefully as we continue to get awesome reviews from our great customers they will see these are in fact authentic reviews!
We are so happy you were satisfied with your service. We pride ourselves on our affordability! We appreciate you mentioning that you had six other estimates and chose us. Wow! We feel honored that you trusted Castle with your installation. We know you will enjoy your new furnace this upcoming winter! Thank you again for your review.
Kind Regards,
The Castle family. - Gail M.Santa Rosa, CA124173Nov 16, 2022
When looking to replace my furnace, Richard, the owner of Castle Heating reached out to me with a clear offer to help. They came promptly and measured the house to be sure the correct furnace they quoted on would be the best. He offered sound advice on which brand was the best choice for me. In all our interactions, I was super-impressed with the professionalism and good customer care they provided. Would not hesitate to recommend this company.
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Jessica G.
Dec 8, 2022
Gail,
Thank you for all of your feedback and suggestions(in your emails to us). We want you to know they were not in vain and we have already implemented some of them! Thank you for caring about our success as a company! The world needs more customers like you. Sincerely, thank you so much for your review and taking time out of your day to recommend us on Yelp.
We hope to work with you in the future.
Kind Regards,
The Castle Heating & Air team