CG Appliance

Ask for Renee. Service is top tier. She knows the features of each brand/model and knows the service records of the manufacturers. She went above and beyond by scheduling a second install appt for me when we found that my old dishwasher leaked causing floor damage. Highly recommend. Thanjs

CG Appliance (CGA) has a wide range of products available. But their ordering and delivery leaves much to be desired. Ordered a side by side refrigerator online and was told 10 days. Several weeks later it came in. Fortunately our old one still chugged along. Contacting the store via email was tedious since they were never proactive about letting us know the various order delays. Next came delivery. They correctly installed the new unit but left the front door open for hours in 85F heat after repeatedly asking them to shut doors as they entered and exited. Common sense? No. Delivery Communication was poor and the overuse of cologne from one of the delivery guys forced me to leave my home. If you can smell the cologne before you open the front door, it's bad. Refrigerator score 5/5, ordering 3/5, delivery 3/5. Good luck, hope you don't need the appliance right now!

This is our second major appliance purchased from CG. The combination of personal service, knowledgable, experienced staff and really quality appliances makes CG the only place I plan to purchase appliances in the future!

Our 22 year old Kenmore side-by-side fridge suddenly stopped working and Renee helped us choose the best fit for us, and did some juggling so we could get an in stock unit of the model. Then Ernie made some schedule changes so we could get a next-day delivery! The whole team really helped us out and saved us from having to lose a lot of food that we had temporarily stored in ice chests and borrowed fridges.

I did a lot of online research, read Wirecutter's detailed analysis, checked out some fridges at Costco, and there was no comparison. This was not the cheapest unit we could find, but I think my cost over the life of the appliance will be comparable. And if anything goes wrong, you can tell from the reviews that getting good, responsive service is increasingly difficult, and I just don't have to worry about that with CG.

Best appliance company ever! Renee was amazing and the delivery team was extremely professional. We have other appliance deliveries through Costco, Home Depot, etc. but the customer service was so much better at CG appliance! Moreover they really knew their stuff and had equipment to prevent damage to our hardwood floors, something the other stores did not have. CG is the best!

Our refrigerator door fell off Thursday and we needed a quick replacement. CG had a great selection and Rod was very helpful. Renee was especially supportive & was able to "borrow" a unit from another customer with a less urgent requirement. They delivered a new unit on Monday. The delivery/ installation team were prompt, professional and knowledgeable. This was an unexpectedly pleasant experience helped immensely by the CG staff.

I'm not sure why they get such good reviews. We ordered from them based on the five stars. They installed the washer improperly. They had to have someone else come over and redo it. We made the mistake of ordering from them again. They failed again. They did not show up on the delivery date. They did not give us an updated ETA. They certainly had no problem taking our money though.

If you're honest with yourself, you know that no one gets all five stars. This place has a 5 star average. Something is fishy here. Suggest you look elsewhere.

We came in looking at ovens to replace our broken double oven that had been serviced multiple times without repair. Thankfully Renee was there to help us! She asked what was wrong with our current oven and who we had diagnosing the problem. Immediately she got on the phone and gave us 3 names to try 1 last time to get it fixed. She said if this doesn't work then come back and we can look at a new oven. Her recommendation fixed our oven! It's hard to find a genuine sales person looking out for your best interest and we were so lucky to find Renee.

I purchased a built-in microwave with the help of Jeff Stern at CG Appliance in October, 2023. Jeff could not have been more helpful, informative, and thorough, making sure the model I chose would fit in our cabinet before placing the order. He also kept me well informed of delivery changes. Installers were efficient and pleasant. Price was competitive with the one other vendor I checked before ordering. Highly recommend CG Appliance!

We needed a new dishwasher and the staff was very knowledgeable and professional. Renee was so helpful and has a cute sense of humor which made the whole experience less stressful. We have purchased appliances from big box stores and most recently from another smaller appliance store like CG, but there is no comparison. CG will forevermore be our place to shop for appliances. The best.

I am so grateful to my salesperson, George, and the installation team (led by Juan) at CG Appliance. There was a bit of time between when my appliances arrived and when I could have them installed. CG Appliance was able to deliver my appliances and return several months later for the installation. Scheduling took a couple of weeks to get them here for installation, but it was definitely worth the wait. The installation team was prompt, careful, neat, clean, fast, and professional. They were very knowledgeable about my appliances and helped solve some problems that my contractor had not recognized before the installation team arrived. I would definitely purchase for CG Appliance again.