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Review Highlights
“Charley did a lot of work on my grandfather's house that has plumbing dating back to the 1960's.” in 38 reviews
“ The first time I worked with Charles Saulus, I noted that his estimate was competitive with the other two bids I got (right in the middle).” in 2 reviews
“Prompt, efficient, experienced, professional, honest, and fair.” in 2 reviews
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About the Business
Business owner information
![Photo of Charles S.](https://s3-media0.fl.yelpcdn.com/assets/srv0/yelp_styleguide/bf5ff8a79310/assets/img/default_avatars/user_medium_square.png)
Charles S.
Plumbing repairs, Drain lines repairs and replacement , faucet installation and repairs, waterheater repairs and replacement, code upgrades. Installation of instant hot water return lines. Tankless water heaters trouble shooting, installation and service. Gas line installation, additions, test and repairs. Shower valve repairs and installation, waterline repairs and installation.
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Overall rating
73 reviews
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- May 28, 2021
Scheduled for Charles to come and fix a couple of clogged drains in the bathroom sink and tub in addition to replacing a ball valve for the irrigation pipe in the backyard. In addition to fixing what we had discovered was giving us challenges, Charles also diagnosed an issue with the tub so that there's an efficient flow of water either to the shower head or into the bathtub.
Charles and Matt are always extremely professional and on-time. They can quickly diagnose issues, fix the problems and make sure you are completely satisfied.
We always appreciate you and what you do for our family.
Highly recommend Charley's Plumbing!Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Charles S.
Aug 1, 2020
Thank you Kacy for the awesome review! Happy to have helped you and your family on many occasions and look forward to being able to help you in the future!
- Rachel M.San Jose, CA22732Feb 13, 2024
We have been using Charleys Plumbing for a few years at our Preschool/Church and residences.
Charles always is very responsive to calls and is extremely reliable and trustworthy!
We have always been very pleased with his work and have been proud to give his name as a referral to several of our friends and colleagues. We have heard nothing but positive feedback from the service they have received as well!Helpful 1Thanks 1Love this 1Oh no 0Business owner information
Charles S.
Feb 14, 2024
Thank you Rachel! For the great review!
- Jul 21, 2023Updated review
Texted Charles to see if he could come out to help us clear the drain in the kids' lavatory.
He came out the next day when he had an opening.
Inspected the drain, cleaned it out, and gave us some quick tips to remedy the clogging.
Always a pleasure working with Charles.
Thank you!Helpful 1Thanks 0Love this 2Oh no 0Business owner information
Charles S.
Aug 1, 2020
Thank you Kacy for the awesome review! Happy to have helped you and your family on many occasions and look forward to being able to help you in the future!
Jan 5, 2023Previous reviewCharles came to install two lavatory faucets that needed to be replaced.
Charles always arrives on time and ready to roll; he answers our questions and meets our expectations every time.
Even though these sinks are over 20 years old, they look like brand new after a faucet facelift :-)
Thank you, Charles!
You're a true professional who delivers customer service with a smile and we appreciate you.May 28, 2021Previous reviewScheduled for Charles to come and fix a couple of clogged drains in the bathroom sink and tub in addition to replacing a ball valve for the irrigation pipe in the backyard. In addition to fixing what we had discovered was giving us challenges, Charles also diagnosed an issue with the tub so that there's an efficient flow of water either to the shower head or into the bathtub.
Charles and Matt are always extremely professional and on-time. They can quickly diagnose issues, fix the problems and make sure you are completely satisfied.
We always appreciate you and what you do for our family.
Highly recommend Charley's Plumbing!Aug 1, 2020Previous reviewCharles has been our go to plumber for the last 6+ years. We followed him from his previous company. He is honest, professional and very considerate of all his customers. Customers are treated like family which is awesome!
Call Charles with any plumbing challenges you may have; he'll make sure you are 100% satisfied with the end result.
You rock, Charles! - Mom C.San Jose, CA02Dec 22, 2023
For the first 20-plus years I owned my home, I never called the same plumber twice. That changed after my Dad recommended Charleys Plumbing, who had done extensive work in their older (built in the 40's) home.
The first time I worked with Charles Saulus, I noted that his estimate was competitive with the other two bids I got (right in the middle). More important to me, his estimate was more detailed.
Charles has solved a number of general plumbing problems for me, and like my folks I won't think of calling any other plumber now. He responds promptly, takes the time to explain the problem and solution, does the job right not rushed, and leaves the work area spotless.Helpful 1Thanks 1Love this 1Oh no 0Business owner information
Charles S.
Dec 22, 2023
Thank you so much for the great review and kind words! Wish you a happy holidays!
- Robert F.Sunnyvale, CA233Apr 6, 2024
Made a handful of costly mistakes on a project of mine. Shower valves lined up poorly, flange installed incorrectly, and sink supply lines very sloppy. Couldn't even install a garbage disposal without a leak. When showed mistakes complained that everything was normal and fine when it was clearly wrong. Rushes, makes mistakes, and not much attention detail.
Helpful 1Thanks 0Love this 0Oh no 0Business owner information
Charles S.
Apr 6, 2024
Sorry if we weren’t able to meet your standards! After moving things for you several times, at no cost to you, as you lead the project with no experience.! Thank you for your feedback as we take all feedback as a learning experience! ! We wish you the best with your project!
- Kate D.Sunnyvale, CA1622516Jul 30, 2023
Charley is a true professional. Not only is he always prompt and extremely responsive by phone, he is honest. Charley did a lot of work on my grandfather's house that has plumbing dating back to the 1960's. He was fair with his pricing and extremely knowledgeable about all the work he had to do. He sent an invoice via email with a full breakdown of the costs, so we were fully in the loop with the work he was doing.
Charley always entered my grandparents' home with boot covers, which shows just how professional and detail-oriented he is. He never left a mess and always communicated what he was doing and explained it in a way that we could all understand. I truly think that this is sets him apart from anyone else in the trade.
After my grandfather's passing, we had an issue with a shower knob, breaking off- we called Charley and he was in the house diagnosing the problem within 30 minutes. He placed a temporary knob and had to order a part, with the promise that he would contact us when the part came in, and he did just that. Charley did not even charge us for the universal knob and any of the work that he did as a courtesy to us after losing my grandfather- if that doesn't show what top-notch customer service this man provides, I don't know what will. We will be Charley's customers for life, and recommend him to anyone needing plumbling help.Helpful 0Thanks 0Love this 1Oh no 0Business owner information
Charles S.
Jul 30, 2023
Thank you for the kind words and the great review!
- Jyoti P.Milpitas, CA08888Jul 16, 2023
We had a water leak in the main pipe of and Charley was amazing. He stands behind his work and is super helpful and nice. From start to finish, he was with utmost professionalism, efficiency, and expertise.
We previously had another company come in and they made a mess of the situation. I then called Charley to get a quote and he stopped by to look at the leak because he was in the area and made solid recommendations on how to repair the leak. Once he started the work, it became evident that their knowledge and experience were top-notch. They quickly diagnosed the plumbing issue, explaining the problem to me in simple terms and outlining the best course of action. Their transparent and honest approach was truly appreciated.
His friendly demeanor and willingness to go the extra mile was awesome. He called and texted me two days later to check if he had turned on the heater and if we had hot water. No hidden fees. If you're looking for a plumbing company you can trust, look no further - Charley is the one!Helpful 0Thanks 0Love this 0Oh no 0 - Karen H.Fremont, CA6613567Apr 19, 2023
We would rate Charles a 10/10!
He was quick, professional, and made our home feel safer!
We had previously renovated our home with a terrible contractor. There were so many issues, but the main one that we asked Charles to come out was to repair one of our 2nd floor toilets was never connected to the sewage drain, and another line had just begun leaking too.
Charles was through, explained the process to us, and even checked other parts of the house to tell us what needed to be corrected now and what could wait for another day because of funding and we were expecting our baby soon.
Thanks again for helping us through our ordeal!Helpful 1Thanks 0Love this 0Oh no 0Business owner information
Charles S.
Apr 19, 2023
Thank you Karen for the kind words and great review! Look forward to helping you guys in the future and best with the new addition and home!
- Efstathios D.San Jose, CA0202Dec 13, 2023
Charles, our reliable plumber, has been a true gem for our household. His recent work on our external condenser pump was nothing short of professional. With ease and expertise, he replaced it and had our system running smoothly in no time. His clear explanations, although a bit complex for me, were appreciated.
Then there was our garbage disposal saga. A quick call to Charles, and he guided me through a reset process like a true wizard. His over-the-phone troubleshooting skills saved us time and hassle. It's like having a plumbing guru just a call away.
Charles didn't stop there. When our water heater's electronics went haywire, he was on the scene, fixing it with remarkable skill and precision. His thorough approach not only fixed the issue but also brought us the comfort of knowing it was done right.
In all honesty, we might need to tone down our praise for Charles a bit. With the number of happy clients he has, he's got enough work to last a lifetime. But, between us, for any plumbing issue, Charles is the absolute go-to. Just maybe keep this little secret to ourselves, so he doesn't become too busy for our future plumbing needs!Helpful 1Thanks 0Love this 0Oh no 0Business owner information
Charles S.
Dec 13, 2023
Thank you steve for the great review! Always a pleasure helping you guys!
- Marc B.Palo Alto, CA115Jan 9, 2023
Needed some basic plumbing repairs (toilet running, faucet dripping, garbGe disposal frozen).
Charles was responsive, proficient, and fair.
He did the repair on the faucet, but he wasn't completely satisfied so he ordered a part (it's an older model faucet) that came in after the work was completed. As soon as the part came in, he called to see if he could come install it. Above and Beyond service!
I would recommend Charley's Plumbing to anyone in need of repair/replacement.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Charles S.
Jan 9, 2023
Thank you for the great review!
- Shirley C.Carmichael, CA042Jan 18, 2024
Charley is very knowledgeable about plumbing. I feel very comfortable with his honesty in explaining the details. He thinks very smart and gave me different perspectives of resolving the plumbing issues.
Helpful 1Thanks 0Love this 0Oh no 0Business owner information
Charles S.
Jan 18, 2024
Thank you for the nice words and review!
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