Chase Bank

I've been banking at this branch for many years, since the early WAMU days. Sure, it's a very boring environment (no architectural interest and characterless cubicles) but the employees were generally friendly and it seemed like a good neighborhood place even after Chase took it over. No more. I walked in today and used the interior ATM to make a cash withdrawal. I tucked the money and my ATM card safely away in my purse except for $20 that I wanted to use for two rolls of quarters, something I had done many dozens of times before without a problem. As I handed the teller my $20 bill that I had just gotten out of the ATM 20 feet away from her and told her I wanted two rolls of quarters, she asked for my ATM card. I told her that I didn't want to deposit it, I just wanted two rolls of quarters. She insisted she needed me to get out my ATM card in order to do this. WTF?? I thought she must be mistaken as that was a ridiculous requirement to make change. I turned to the other teller who shrugged, then to the "personal banker" who told me it was their new policy since October 1st. What ridiculous, inconvenient and nonsensical new policy is next? I was going to open a retirement account there that day with a substantial deposit, and thank goodness that this happened first or I would have given them more of my money. No thank you. Good-bye.

Came in to deposit a payroll check drawn on Chase Bank; Bank manager said she couldn't take it because it's just too large..not the first time I've heard that BTW!
But thanks to Guram nickname Guga, who by the way has the best disposition; suggested I open an account!
If he hadn't been as apologetic and welcoming I would not have, but he was!
This guy gets an A rating not only for being a true professional but a real human being. We need more people like him in the world!!!
So if you bank at Chase on 1500 Polk..lookup Guram and tell him Craig said hi!!!

This bank had a history of excellent client care. John was helpful and responsive over the last 3 years that I had been working with them.
More recently, I witnessed racism of African American clients will visiting the bank. The bank is predominantly Asian and has clearly created a culture of racist behavior to other races not aligning with their own. As a Caucasian, I had witness this racism and homogeneity in the China town Chase bank and had purposely moved to a more diverse staff on Polk Street where I would not need to see the abuse of clerks and tellers exploiting the rules and making demands on other races along with social profiling behaviors that was in tolerable to witness and experience.
Today, I witnessed the same behavior at Polk.
Their staff is now not diverse and again their Manager Ammie Tam along with staff are poorly trained and continue to demonstrate racial profiling behavior. I will be closing my accounts at this bank. Should I see this again before I close my accounts I will bring this to the media and expose this unacceptable racist behavior that has been inflicted on our communities.
You are now on notice

My partner and I were both strongly considering switching to Chase from our current banks, until we learned that they shut down bank accounts for account holders whose political views do not align with their narrative. There is no room for this kind of social credit-scoring and politically-based harassment in a free society, especially from an institution that handles your money. This is a very scary slippery slope. Boycott Chase and take your money elsewhere.

I don't write reviews for banks but john was very helpful and super informative when opening an account. He also made sure we were aware of fees and was very patient in answering all the questions we had. Super knowledgeable and friendly!!! Highly recommended going to him if

Ammie Tam is one of the worst branch managers. I closed all my accounts with Chase primarily because of her. Rude and insolent with no customer service skills. I've been a customer for over 50 years, started at American Savings, which was taken over by Washington Mutual, then taken over by Chase. Ammie would not waive my safe deposit fees even after I was told by Lizette Tran, the former manager that my fee will always be waived as long as I'm a customer with Chase. The Escalation Department told me my fee for the box is waived. They even sent Ammie instructions on how to do it. I told Ammie if they were unwilling to keep their promise to me to waive the fee, I would take my business elsewhere. Her response "I'll help you close your account right now." Absolutely despicable coming from a manager. The Escalation Department told me Ammie didn't want to follow their instructions on how to waive the fee for the safe deposit box. Futhermore, the employees at Chase on Polk and California don't even follow procedure when letting customers in the safe deposit room, didn't even check my i.d. Take your money and run!!!

There's no excuse continuing the closure on Saturday of this much needed branch. Seniors especially need walking distance locations. How convenient to continue the excuse of COVID and to reduce hours for employees. It demonstrates how greedy this bank is.

This review is for my experience with the private client manager who is the least professional banker I've ever experienced. For my business account he asked me for my home address, which I didn't disclose due to this being a strictly business account. Rather than moving forward he pulled up a previous address I had on file and said that I was ok with giving it out before. Mansplaining financial options for funds management even after I answered that my brother is a financial consultant. Manager John laid a gem about family not being the best option you want for financial advice. If not my brother, rather your plug for some Robin I don't know? Deaf ears and tone deafness to cultural sensitivity as he plowed through "Nihao" even though I don't speak that language. Just stop. Please.

So, I finally get my chase aamazon credit card replace in the mail. I go with a friend to a local San Fran Branch On Polk St/California to help her cash a check, shes missing her ID. After having some trouble we were asked to provide acct #. I step to the side and go off to bring up my on-line account but friend won't shut up and people are looking. I go outside for a few minutes and come back inside with acct #. Feeling for my credit card after being told we couldnt cash the check it was missing and I asked the teller if I left it with him. The bank manager standing behind him says they found it on the floor and cancelled it and cut it in two. WHAT!! It just arrived! I dont have my debit card or ID since wallet was stolen!! I have no access to money!! I pleaded with the manager and asked her why in hell she would have done that. They KNEW I had just been at the counter and was coming right back!! Do Something I begged her. She just smirked behind her STUPID 2021 mask and dared me to cause a fuss. TERRIBLE customer service at 1500 Polk st San Francisco. I think she thought we were trying to pass a bad check. We weren't. It was a valid check having to do with Section 8 and utilities. She just didn't like how we looked and probably thought the card wasn't mine, but WHAT A BITCH. Never again will I go in that branch.

Will be closing my account shortly. I called customer service as I received a letter charging $65 for the safety deposit box, it was free. They said to call the branch maybe I can get it waived. I called the branch and I can't connect with a person, the call goes back to customer service. I went to the branch and the teller said to contact customer service if I want the fee waived. WTF! I told her customer service told me to come down here to see a mgr. Clearly they're bouncing me around like a ping pong ball. Plus when I called I had to go online to make an appointment to see a banker at this branch. Hey I don't have the luxury of going online to talk to a banker - I want to call a branch and TALK to a live person at the branch. I called FRB and Sterling Bank and they have a person at the branch answering the phone. Geez, I guess Chase is too BIG and they can't be bothered dealing with customers calling them, thus you have to go online to make an appointment to talk to a banker. This was the deal breaker for me let alone I was already pissed off of being bounced around from customer service to the branch and vice versa. When the teller said I can close the box, I responded "Gladly". The security guard was standing two feet watching me like a hawk. I showed my "displeasure" if you get my drift - oops the s--t word slipped out, Freudian slip. LOL. Wasn't nervous at all because I didn't do anything bad, I was unfiltered expressing my displeasure with their shit service. I will open an account at a regional bank, at least when you call the branch I will get a person who will address my issues and needs. Chase sucks.

I wow if I could put a zero I would!!! The mana there was one of the rudest people I have ever encountered at a chase bank I will never be banking at a chase bank account again