Cleaning4U

This company is a scam preying on people who don't know any better about housekeeping services and costs.

I've been using cleaners regularly (every 2 weeks or monthly) for over 5 years now and have had a few different ones over that time. My previous cleaner just retired so I was looking for a new one, and I reached out to get a quote from Cleaning4U.

I have a ~500 sq ft apartment, 1 bedroom, 1 bathroom. It's a small apartment that my previous cleaners (who worked alone) did full housekeeping and cleaning themselves in 2 - 3 hours, and would cost generally $100 or less (maybe a bit over if there was some more to do that day).

So tell me why Cleaning4U came back to me with a quote of 3 Cleaners for 1.5h, $40/h each, for $180 + 5% GST + 2.99% if you're paying by card (so would be basically $200 total). AND THAT'S ONLY FOR SURFACE CLEANING. It's $30 extra for cleaning inside appliances. The list of services provided didn't even go into organizing the fridge, closets, or anything along those lines. JUST surface cleaning.

I took one look and laughed out loud at the sheer audacity of how ridiculous that quote was. It really feels like they're trying to scam people who don't know any better.

Literally right after responding back telling them no way jose I got a call from another company who wanted to give me a quote. The other company quoted me 2 cleaners, 1 hour, total of less than $100, and their list of services included fridge cleaning, closet organization, and a bunch of other stuff. Needless to say, I went with them instead.

If I could give this company 0 stars I would.

I highly DO NOT recommend this cleaning service. I'm disappointed and frustrated with my recent experience. I've used this company once before for an apartment move out clean and they were good but please DO NOT book Cleaning4U for the following reasons:

They were 15 minutes late and unapologetic

They finished 30 minutes early and still charged us for the full 4 hours

They damaged our property and did not tell us and lied when we asked them about it

I had to redo the laundry closet walls (which were dripping with detergent stains), dining room windows (which had streaks), wine rack (which had sticky spots and gunk on it), the dining room chandelier was caked in a thick layer of dust, the bathroom countertop they missed an entire strip beside the sink covered in dust, I had to spot clean the blinds and clean the bathroom mirror. They also damaged a section of our wall by our stairs.

I spoke with a manager and at first we had a professional and civil conversation but has since ended very poorly. This company lacks basic customer service skills. They were not empathetic, understanding and even unapologetic from the beginning. It became a he said she said discussion which was frustrating. They made excuses and didn't once apologize but instead made excuses for their employees. I will NEVER ever use this company again and I hope no one will either after reading this. I am beyond disappointed.

I had my one-bedroom apt cleaned on short notice. Friendly, timely, professional and overall great service for value! I recommend using Cleaning 4u!

For what it's worth, a 2-star review among a sea of glowing 4 and 5 star reviews should be taken with a grain of salt. I'm aware of the initial skepticism.

But I'm just disappointed our experience with Cleaning4U was not as stellar as everyone else's.

I placed a call and got a quote from Sean - we talked about the number of areas in my house, the potential additional charge for moving some of the smaller furniture around etc etc. So far, so good. For a house with 6 rooms (5 small, 1 rec room) + 1 hallway + carpeted stairs, Sean quoted $275-300 + tax. Sounded cheap and Yelp reviews seemed alright, so we bit the bullet.

Then he asks me to send him a text confirming the date and address. Did that, and got a simple "Confirmed. Thank you" (the texts are attached to this review). Note that I did not give a time yet, nor did they mention what time they would be coming, or give me a timeframe...which was kinda odd but whatever maybe they were just really busy when I called.

So when he replied with a "Confirmed. Thank you" that night, I fired off another text asking what time the cleaners would be coming. No response the following day. I was already agreeing to have them come over and clean the carpets, so it seems like a perfectly reasonable request to have them confirm what time they'll be coming.

Think about it this way, when you make an appointment at your family doctor, they don't just say "see you tomorrow morning!" They give you a time when you should come in. It's the same for any service-oriented business - other cleaners, manicurists, beauticians, stylists.

To be fair, Sean was apologetic and confirmed a time eventually. He was also very accommodating when we had to move the cleaning date a few times because renovations were not done at our house (contractors dragging their heels are another story).

The actual service was a resounding meh. Granted, our carpets have not been cleaned since we bought the house 10+ years ago. Javier and his partner were quick and courteous (except for the occasional quip at my 64 year old Asian mother insinuating she didn't understand English, when she was just a bit hard of hearing but otherwise is perfectly fluent). We didn't see a huge difference in the end, although they just chalked it up to the nature of the carpet.

In the end though, because of the "extra difficulty" in cleaning the carpet, we paid $330.75 ($315 + 5% GST). This minor wrinkle being a possibility was never mentioned by Sean, and I also have a text attached where he confirms the price range.

Note that we already put most of our smaller items (lamps, stools) on the bed and didn't have them move our side tables, so technically we did not have to incur the minor fee associated with moving stuff off the floor...because I already did it for them before they came! We didn't ask them to do above and beyond what they normally do. We just asked them to work around what was already there, and were ok if there were areas they couldn't reach like under the bed, or under side tables.

From $275-315? That's a $40 difference either way, and call me stingy or miserly, but a quoted amount is a quoted amount. $315 never entered the conversation until Javier mentioned the amount on the day itself.

Two stars because the initial phone conversation was pleasant, and he was actually very accommodating. I just wished the initial scheduling process wasn't so painful. Is scheduling an appointment supposed to be this hard and murky? Actual cleaning was not ground-breaking or anything, and the ambiguity around pricing is giving me seconds thoughts about recommending Cleaning4U to others. Maybe if you had newer carpet, Cleaning4U is alright. While we weren't super dissatisfied (i.e. not the kind of dissatisfaction reserved for shady proprietors warranting reports to the BBB), we do regret having them clean the carpet.

This isn't one of those angry "CALL YOUR MANAGER" 2-Star reviews. Me and my mom are just really disappointed with the way things turned out, and do feel a bit cheated.

Next time any one of us need someone clean carpet, we won't be calling Cleaning4U because the experience fell way short of our pretty low expectations.

This company never responded to any messages that I left via telephone or their website.

Extremely poor quality of clean, and I should know, I'm a property manager. Needed to hire another company to redo the clean. For over $400 for a condo move out clean I expected much better. Do not hire this franchise

Prompt service and very polite. The work looked good, however, they forgot to clean under the refrigerator. The owner of the rental took photos and sent to me, then deducted from my deposit. I didn't make a fuss about it to the company. Would I recommend to a friend, maybe.
Other than that, only four stars for now.
Thank you.

The communication and quality seem to be lacking a bit. The cleaners did not know my home code each time they visited and the time changed at the last minute each time.
In addition, quite a few spots were missed and I ended up with additional mess from cleaning products that weren't wiped up. For the money, I'd look elsewhere.

I hired them to clean my sons one bedroom apt when he was moving out. i had my son in law check out the job, he said it looked ok so I paid them. When we went to do the walk through with the landlady it was evident the hadn't washed the floor. it actually looked like it hadn't been swept very well either. The cupboards, bathroom, fridge and stove were good. Walls, light switches and door were not cleaned of finger prints. For $250.00 I expected better

I would highly recommend Cleaning4U!

We have been using their services bi-weekly for 5 months, and are very impressed after each cleaning. Sean, Javier and their team are very accommodating, friendly, polite and always thorough. They get the job done fast, and our place is always fresh and spotless!

Aside from normal cleaning services, they also provide other services such as patio cleaning. This week they also cleaned our patio in addition to our regular cleaning and did an incredible job - I don't think it's ever looked so clean!

If you're on the fence about what cleaning service to use, I highly recommend you call Cleaning4U.