Cole Hardware

Yes! The real Cole Hardware, on Cole.

After my mother-in-law and her housekeeper both insisted that a vacuum cleaner bag was no longer manufactured for her vacuum cleaner, My Darling stopped at Cole Hardware and bought them a fresh supply.

Halloween and Christmas doodads are all over the front, but if you step further back into the store, you'll see they have the full inventory.

You can get anything here!

Greeted like I was an old friend when I wandered in.

Well, it was a destination errand though and "whoa, you have those pies here too?"

"We sell a ton of them, and you get a free wrench in every pie"
"Really? Is that true?"
"No, but it'd make a good story"

Cole Hardware's customer service desk looked at my drill, they thought it might be the battery. I asked to buy another drill but apparently you need to know the size of the bit you need.

Can't they just sell a newbie fix-it starter pack that says,

"These bits are what you'll usually need, $25.99"?
"These will put together/disassemble IKEA stuff"?

Walked out empty-handed this time, will be sure to buy something next time, even if it's only a pie.

For now, my freezer's full.

Really nice employees, immaculate store filled with everything fix-it including drop off recycling for old paint (5 gallon limit).

I am a long-time neighbor of Cole Hardware, having been here for decades. I recently had yet another unpleasant experience with a surly staff member. A week back, i went into the store at around 1:00 p.m. to purchase a device to check my electrical wall receptacles. After wandering around the store for a while and being unable to find the device, I saw an employee, large guy, and asked for help. He informed me that he was going to lunch but would send someone over to assist me.

Ten minutes later, no one had come to help me, so I found another employee, a man with stuffed animals glued to his hat. He frowned as he took me to the spot where the devices were located and picked one out to unlock. When I reached for it, he pulled back and said he would take it to the front for me. I looked at another version of the device and asked about it, to which he replied, "That one is for people who know what they are doing." He refused to let me touch the device he had picked out and instead ran to the cashier with it. I was in a hurry, I should have just walked out of the store at that point.

Yesterday, I finally attempted to use the device to check my outlets. However, it was designed for three-prong outlets, while my house, built in 1880, has mostly two-prong outlets, rendering the device useless.
I realize the store has a lot of theft , but there is no reason to mistreat your real customers. In 15 minutes, I can drive to the ace on Clement. They are helpful and friendly

Gabe and Steven delivered a Big Green Egg today and were total pros in getting it set up right where I needed it. They were kind, speedy and total professionals. That's why I love Cole Hardware!!!!

Usually popping in to copy keys or buy incense sticks, but several months ago I made a unique purchase.
I was visiting someone who had a window blind in distress. The first time I noticed it, it was hanging off the hinge and then over time it had completely collapsed. Their "temporary solution" (pillowcase taped haphazardly on the top which never stayed on and tin foil on the bottom portion) had become not so temporary and though they seemed to not care about it, that itself made me really sad for them every time I came by.

I didn't want to say anything, as it was not really my place, but couldn't help but think of solutions that could be sneakily done without anyone knowing so as not to cause embarrassment.

After some research, I found that temporary stick on paper blinds exist (!) and proceeded to call every hardware store in the city to no avail. But, cole hardware eventually came through after I stopped in several times and politely inquired about them. I appreciate it. :)

Though the blind I know is just paper and thus not the highest quality, the updated aesthetics and overall energy is palpable; the room instantly warmed up. All that energy shifted, for under $10. Even better , the person never noticed so it was seamless in all ways. Yay!


Attached photos are comparisons of the aforementioned window blind

From 1992 to 1995, I lived around the block, and I bought lots at Cole Hardware. I moved away in 1995, then returned in 2010. My wife and I have a house about a mile and then a smidge, away from this location. That means, after a fire consumed our neighborhood go-to, Progress Hardware, this business is once again the closest place for tools and sundries. So probably I have had a half dozen keys made there and stopped in a dozen times since the start of the pandemic. It is convenient. The prices are not an outrage.
The truth is, for most items, I order online. But sometimes you need to buy whatever it is right that instant, in order to use it. And it is good to have a neighborhood shop such as this. That means we have to patronize it. Their customer service is excellent. They are friendly. It's the sort of business you feel good about having around. I hope enough people continue to shop there that they thrive. We would regret it otherwise. So pick up some nuts and bolts or fertilizer.

We had a fantastic experience at Cole Hardware. The staff here are always helpful and knowledgeable. One employee went above and beyond by assisting us with a repair we couldn't tackle ourselves because we lacked the necessary tool, and they did it for free out of kindness. We highly recommend this store for anyone looking for top-notch service, quality hardware, and genuine kindness from the staff.

Fantastic service from "ANY "very helpful, professional and knowledgeable i
really recommend this place

Marc the locksmith at Cole Hardware is fantastic. He arrived within ten minutes for an after hours call when I was locked out after my deadbolt breaking. (I was lucky he was nearby!) It was an epic puzzle to get in and get it all fixed, and he was incredibly helpful, kind, and professional. Highly recommend!

Coke Hardware is the best. Very friendly and helpful staff. It's my go-to for just about everything.

Unfortunately this is a poor review due to poor customer service I received this week (9/6). During this heat wave, my housemate and I purchased an evaporative cooler online. There were two left, we purchased one. I went early to pick it up (the e-mail confirmation had not yet been received) and was told that the cooler had not yet arrived. Thought that was fair as I had not received the e-mail so stepped out to get a drink next door when I got the e-mail. When I went back in, the staff told me that the unit was not there. When I explained that I had received the e-mail that it was ready for pick up I was told that it was an error.

The situation was escalated to Scott who then came out and said in a very rude manner that it was picked up already. I explained that it wasn't possible since I didn't pick it up. Then he said "No, you already picked up. We checked your ID earlier." and literally walked away. I said out loud, "It's OK that an error happened, don't have to lie and be rude." Didn't stop to ask me any details, check my order #, nothing. I could also take it as Scott accusing me of lying and coming back for another unit. Staff member Christian and another female staff member looked at me and actually apologized likely sensing that the encounter was extremely rude.

I spoke with Any who looked into my situation and apologized for my poor experience with Scott. Turns out the customer who purchased the other cooler online came into the store earlier that day and purchased the one that I had purchased online. Clearly, there was just some error in the process that would allow this to happen. I don't have a problem with that, it sucks but it happens. I have a problem with Scott being rude and not even bothering to look me in the eye and talk about the situation. Thank you to Christian and Any for being helpful and apologetic for Scott's rudeness.

After two 3 hour round trips, I have the evaporative cooler. Thank you Any for making it happen.