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Comfy Heating & Air Conditioning
Updates From This Business
Another All Electric Heat Pump Install!
Congrats to Stefan From Oakland. Stefan upgraded is homes HVAC and water heater to all electric, Heatpump System exclusively… read more
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Our Team
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HVAC Installs
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Highlights from the Business
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Family-owned & operated
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Locally owned & operated
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25 years in business
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Certified professionals
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Free estimates
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Available by appointment
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Review Highlights
“Tom Yip with Sales, Abel the owner and their installation team are professional, courteous, thorough and responsive.” in 56 reviews
“Austin even came later to personally adjust the damper of one of the ducts that did not have strong air flow.” in 40 reviews
“The solutions provided by Miguel all made good sense but would have to wait another day to get it done right.” in 12 reviews
About the Business
Note: please scroll to the bottom to see our reviews, click on the "filtered Reviews" text... Serving the East Bay and Tri Valley Areas, You can rely on us for Prompt, Friendly and Reliable Service. We install and repair all makes of Central Heating and Air Conditioning Systems
Location & Hours
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Ask the Community
Q:
Anyone here with satisfied Mitsubishi mini-split system installs?
A:
I'm my experience I go with Fujitsu's . Better costumer service and technical support . In 15 year experience I have never been disappointed.
Grozni Oriel D.
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Overall rating
240 reviews
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1 star
- Alex V.Hayward, CA1351530Feb 10, 2016Updated review
first and foremost i ordered my service through homedepot december 21 2015 technician named james came to my house and checked the furnace he said that the problem was the pressure switch and told me that they have to contact the manufacturer to order that specific part. i even asked him if he wanted me to call the manufacturer and he said that they will take of care of it and since its a holiday it'll take longer for them to process everything. 2nd week of january i havent heard from them so i called and the agent told me that they will get back on me since they don't have any info. today i spoke with the agent from comfy and she told me that technician james said that he told me that i am the one who supposed to call and order the part from the manufacturer.
1. this is upsetting because he made a promise that they will take care of the business and will be able to do my furnace once they get the part. he even made me sign a paper stating all of my furnace's serial no and production date etc. to submit to the manufacturer.
2. ive been freezing to death for almost two months only to find out that this technician will tell a lie and make up stories blaming me saying that im the one who supposed to order the parts.
3. this is probably how they treat their customers who doesn't order services directly from them.
4. if can not do the job just admit it. if you forgot just tell it. you dont have to make up stories/lie saying that its your customers responsibility to order the parts. from my my understanding, a five star yelp rated company with a good customer service doesn't treat their customers like this.
*****This is an update from my previous review. abel the owner came to fix the heater it was a miscommunication per him and he apologized for it. now my house is warm cozy!*****Helpful 1Thanks 0Love this 0Oh no 0Feb 2, 2016Previous reviewfirst and foremost i ordered my service through homedepot december 21 2015 technician named james came to my house and checked the furnace he said that the problem was the pressure switch and told me that they have to contact the manufacturer to order that specific part. i even asked him if he wanted me to call the manufacturer and he said that they will take of care of it and since its a holiday it'll take longer for them to process everything. 2nd week of january i havent heard from them so i called and the agent told me that they will get back on me since they don't have any info. today i spoke with the agent from comfy and she told me that technician james said that he told me that i am the one who supposed to call and order the part from the manufacturer.
1. this is upsetting because he made a promise that they will take care of the business and will be able to do my furnace once they get the part. he even made me sign a paper stating all of my furnace's serial no and production date etc. to submit to the manufacturer.
2. ive been freezing to death for almost two months only to find out that this technician will tell a lie and make up stories blaming me saying that im the one who supposed to order the parts.
3. this is probably how they treat their customers who doesn't order services directly from them.
4. if can not do the job just admit it. if you forgot just tell it. you dont have to make up stories/lie saying that its your customers responsibility to order the parts. from my my understanding, a five star yelp rated company with a good customer service doesn't treat their customers like this.
* would like to thank Lif the store manager of homedepot Hayward branch who took care of the situation. Comfy called me and rescheduled the service appointment next week. Until then I will not be able to update my review* - Frank H.San Leandro, CA04Jun 5, 2024
Comfy HVAC just completed an install of a 3-ton heat pump at our home. From start to finish it was one of the most professional contractor experience we ever had. The estimate was timely, clear and competitive. They ensured we received all eligible incentives and rebates.
The installation took place on time. The crew was great, carefully checking with us in the location of all the registers and coming up with creative solutions. The duct work in the crawl space is the neatest I've ever seen.
Every day they cleaned up and took the trouble to answer any questions we had.
We can highly recommend Comfy, and especially the crew we had.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Angie V.
Jun 5, 2024
Thank you Frank for the 5 star review and your trust in Comfy with your HVAC project!
- Kepano L.Hayward, CA022Jul 8, 2024
I reached out to Comfy Heating & Air Conditioning since they installed and completed maintenance on my minisplit unit. They were quick to respond and provide a time and date for HVAC maintainance that qas convenient with my schedule.
On the day of the service, the scheduler sent a service reminder with a picture of Gustavo, the worker coning to complete the HVAC maintenance. Gustavo was friendly, professional, attentive to details, respectful, efficient, thorough and just overall a top notch valuable worker. I highly recommend Gustavo and this company for any jobHelpful 0Thanks 0Love this 0Oh no 0Business owner information
Angie V.
Jul 29, 2024
Thank you for continuing to call on Comfy for your HVAC needs!
- SteveandChristine K.Livermore, CA02312Jul 5, 2024Updated review
5-Stars to the Comfy team. Claudio installed a mini split in our garage today and it's game changing. We appreciate his attention to detail, cleanliness and professionalism. Comfy also did a complete new system at our neighbors home. I would highly recommend them for all jobs, big or small.
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Angie V.
Jul 29, 2024
Thank you for the 5 stars and for trusting Comfy with your mini split installation.
Dec 8, 2016Previous reviewWhat a great family-owned business! Abel came to my home to assess an issue with our furnace. He was very professional and knowledgeable and thankfully was able to repair rather than recommending a full replacement. He gave me a great price and did an amazing job. I've worked with many different companies the past 15 years and their attention to detail and friendly and prompt service is unmatched! It is clear that they truly care about their customers. I trust them 100% and will definitely use them in the future.
- Anthony A.Alameda, CA09Jun 25, 2024
Gustavo is a Very Good trouble shooting HVAC Tech. Angie and her crew in the office I found to be efficient and professional. Gustavo is an asset to the Comfy Team.
Thx. T.A. AlamedaHelpful 0Thanks 0Love this 0Oh no 0 - Bob R.Lafayette, CA018May 24, 2024
This team is amazing. Gustavo came out Friday at 4pm on Memorial Day weekend to service our air conditioner. He spent a long time finding out the problem, which was a small break in the refrigerant line (the system is over 12 years old). I had zero (0) psi in my system.
Abel, who fixed our heating unit and installed our ac 12 years ago even remembered our system! He knew the piping and how it was set up. I was thinking the cost of repairs would be close to a new system. Abel explained the details and it wasn't even close. So Gustavo worked till after 8 pm to fix everything and get the system working (I even had to wear a jacket in the house till he got it just right).
Even Heidi handled all of my, probably lame, questions with professionalism and courtesy. These are the people you want to handle your AC and heating concerns. They did a great job 12 years ago and came through again.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Angie V.
May 24, 2024
Bob, thank you for the great review, We appreciate it. Thank you for acknowledging all of our team members that do an amazing job each and everyday for! Happy Memorial Day!
- Abhinav M.Ponderosa Park, Santa Clara, CA011Dec 18, 2023
Great customer service and interaction. Thanks Felipe for excellent service and taking out time to explain the functioning.
I would recommend and consider calling again.Helpful 0Thanks 0Love this 0Oh no 0 - fran m.Danville, CA0182Nov 7, 2023
I used this company for maintenance a couple of times. The first time went well, the second time I also asked them to repair a HVAC duct. Fine, they gave me a estimate. I told them and the technician to please fix it. I called them 2xs made it clear I wanted it fixed and they are just ignoring my request to schedule it.
Frustrating. I won't use them again.Helpful 1Thanks 0Love this 0Oh no 0 - Nancy G.Eagle Point, OR04Jul 12, 2024
We are devoted to Comfy Heating & Air after many years of excellent service. This particular review is for the Above & Beyond service and attention to detail we just received from Carlos M who saved us from a heat wave that coincided with recovery from surgery. He not only got to us early but remained by our side until he was satisfied with the degree of chill. Carlos is more than skilled. He is kind, humorous and devoted, a pleasure to have in our home. Thank you again, Comfy.
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Angie V.
Jul 29, 2024
Thank you for your devotion to Comfy. SO glad Carlos was able to help you during the heatwave!
- Shoshana A.Oakland, CA06375Jun 10, 2024
Comfy HVAC just completed installing air conditioning and remodeled my air filtration system. I now I have a 16" MERV filter instead of the 1" my furnace came with-this will be so useful if we have fire seasons again. They worked on my ducts and fixed a few that not hooked up or connected incorrectly. I was told the job would take two days--they finished it in one full day! My 3 person team (Carlos, Jefferson and Claudio) did a great job. They were friendly, communicative and respectful of my space. I also appreciated that the owner estimated the work and kept the cost down by installing the system with my current duct work. He also knew the city codes well so the AC system location should not raise any red flags with it's location on the side of my house. I got 5 estimates before going with this company for the work. They were not the cheapest estimate but my friends used them, loved them, and they were highly professional and high quality.
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Angie V.
Jul 29, 2024
Thank you Shoshana for choosing Comfy and trusting us with your HVAC needs.
- D M.Oakland, CA7284Apr 10, 2024
Comfy Heating & Air Conditioning had the most competitive & comprehensive pricing from other HVAC companies. They have been servicing our old York unit since 2015. Today, we confidently chose Comfy to install our brand new Carrier Heat Pump & Air Handler. We greatly appreciate Comfy's excellent & professional Heat Pump & Air Handler installers (Carlos, Claudio & Jefferson).
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Angie V.
Apr 10, 2024
Thanks Daisy! You had the “A Team” ! Bring on the Heat, you’re ready for summer !