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Review Highlights
“Angelo has taken great care in the various tasks including engraving, key making, watch repair, etc.” in 22 reviews
“The cutting boards we order are always beautifully done (clients just rave about them) and done fast.” in 7 reviews
“Most places politely declined, due to the curved surface, where I wanted the engraving done.” in 2 reviews
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About the Business
Business owner information
![Photo of Angelo R.](https://s3-media0.fl.yelpcdn.com/assets/srv0/yelp_styleguide/bf5ff8a79310/assets/img/default_avatars/user_medium_square.png)
Angelo R.
We now cut most car keys and remotes, including newer models! Cousins Kiosk and Engraving offers key duplicating (home, auto with transponder technology, and just about all other keys), engraving, knife sharpening, and watch band and battery repair services.
Location & Hours
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Upcoming Special Hours
Fri, Aug 30, 2024 |
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Sat, Aug 31, 2024 |
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Mon, Sep 2, 2024 |
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Overall rating
104 reviews
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- Kim K.Richmond, CA807Jul 14, 2024
This place is AMAZING!! My sister and I have had several items engraved here. They are engaging, friendly and prompt. Had a little small issue, the owner came to pick up the item and returned it in restored condition. That type of service is so rare today, no one takes time to intentionally provide excellent customer service.....Cousins did!
And the prices are very affordable and competitive.
Highly recommend and will use for all of my engravings moving forward!Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Angelo R.
Jul 14, 2024
Kim I appreciate your business and the opportunity to serve you. Thank you for the kind words.
- L H.Concord, CA03Aug 3, 2024
Watch battery is ok but I was not treated well compared to a man who was getting service at the same time. He was called "Sir", I was belittled.
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Angelo R.
Aug 3, 2024
LH I'm sorry but I don't remember this situation. I do call my customers "sir" and "ma'am" when I feel it's appropriate. I do apologize that I offended you. As for the watch battery, it's guaranteed for one year. I put a date on the battery so I can honor my guarantee. Thanks for bringing this to my attention.
- Britt E.San Rafael, CA244101Dec 9, 2023
"Exceptional service! I entrusted my dull knives to this business, and Angelo performed magic. Not only were my knives sharpened to perfection, but the turnaround time was impressively quick. The Angelo's expertise truly shines through in his work. Cooking has become a joy again with the precision and ease these sharp knives provide. I highly recommend this knife sharpening service for anyone looking to breathe new life into their kitchen tools!"
Helpful 0Thanks 0Love this 0Oh no 1Business owner information
Angelo R.
Dec 9, 2023
Britt, thank you for your feedback and I’m glad we’re met your expectations. Happy Holidays!
- Brianna T.San Francisco, CA48133253Jan 5, 2024
I had a fantastic experience at Cousins Kiosk & Engraving! I called the day before needing a key copy for my 2004 Hyundai Sonata. Angelo answered at 5:30, even after closing at 4, discussing options with a friendly demeanor. Despite my embarrassment for calling late, he helped me out. The next day, he promptly copied my key for a fair $12. Great business, hardworking owner, excellent customer service. I'll be back for knife sharpening or engraving--and for sure, if I ever lose my car key again!
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Angelo R.
Jan 5, 2024
Good morning Brianna. Thank you for the kind words. I’m here to help with all your future needs. Happy New Year!
- John B.Concord, CA094Oct 14, 2023
Without a doubt the best engraving I have found anywhere. We were getting our engraving through someone else, and we were very happy with what they did. BUT Cousin's is next level great.
My absolute go to for Engraving, keys, etc.Helpful 0Thanks 0Love this 0Oh no 0 - Mar 25, 2023
Had 2 watch batteries changed here. Super fast, reasonably priced and nice owners. Convenient location and can have a cup of coffee at Starbucks while you wait. Also a great place for keys and engraving. Highly recommend!
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Angelo R.
Mar 25, 2023
Thanks Sarah I’m so glad you came in. We appreciate the feedback!
- Alex N.Lafayette, CA41352Aug 30, 2023
I needed my watch resized so I sent them a message over the Yelp app and Angelo responded in less than 5 minutes with a quote and told me that I could drop by anytime I like. Fortunately I was able to fix the looseness of the band myself but I am definitely going to Cousin's Kiosk & Engraving for my future needs. Thank you Angelo!
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Angelo R.
Aug 30, 2023
I'm glad it was an easy fix. Thanks for the kind words.
- Summer H.Danville, CA01Dec 21, 2023
Poor customer service and work. Scratched a brand new leatherman while engraving and was crooked within the setting even though he used a "ruler". He doesn't know what level means. Only offered a discount at first until
I complained and he gave it to me free. Point is, never offered to give me costs of new knife and said he would be disappointed too. Angelo is a joke- And this was a present too...Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Angelo R.
Dec 21, 2023
I’m very sorry Summer. Yes I scratched the leather man and have no excuses. I forgot to mention when an object is not a true straight line you can have the engraving run parallel. I messed up and am not making excuses. Happy Holidays.
- Nicole B.CA, CA1238Oct 11, 2023
I needed a name added to a plaque. There were 3 names already there. I asked to have the new name match. I was told he did not do the "black" lettering and the font would be a little different. I was ok with not having the black and if it was close it would be ok. When I picked it up I was surprised to see how much smaller the text was then the previous names which resulted in the new name not lining up with the others. This was not "a little different". He should have just told me couldn't do it. And he charged me $20 for 13 letters!
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Angelo R.
Oct 12, 2023
I'm sorry about your experience Nicole. I would be frustrated as well. Please understand where I'm coming from as I tried to set up the expectations prior to you accepting my services. I said I couldn't match it up exactly, which means size and font and the black fill, as mentioned in your review.
The only way to match it exactly was to go back to original engraver. There are many different brands of machines and fonts/software, they are not all alike. You had thought about what I said, expectations wise, and still decided to go ahead with me. Once again, I'm sorry about your experience as we strive to do our best.
Kind regards,
Angelo (Owner/Operator) - Paul F.Pleasant Hill, CA12117Feb 4, 2023
In reading a fellow Yelper's story, about having Cousin's engrave his rifle stock, I was reminded of my own initial experience with this business. It's a story that bears repeating, I believe.
To the best of my (fuzzy) recollection, this happened in 1998. Give or take a year. I had just received a gift of my first-ever Maglite flashlight. Right away, I was keen to have it engraved with my nickname. (Maglites are made of adonized aluminum). I opened the PHONE BOOK to "Engraving" and started making calls. Most places politely declined, due to the curved surface, where I wanted the engraving done. Upon calling Cousin's I was immediately & cheerfully told, "Sure! No problem! Bring it on by."
Again, my recollection is fuzzy, so regarding the details of the turnaround time and cost... I don't exactly remember. I do know that it was quick and affordable, though. The work was top-tier professional and I was treated so well. Unfortunately, I ultimately lost that flashlight to a leaking D-Cell, so I can't take a photo of the engraving.
Since then, they've been my "go-to" for a variety of things, especially challenging key-related stuff, including setting me on the right path about goofy proprietary mailbox keys... to helping with fobs, "FOBIK"s and chipped keys, for our vehicles. The wise, all-knowing Keymaster always comes through.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Angelo R.
Feb 4, 2023
Paul we’re really appreciate your business. We’re thrilled we can be of service!
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