Craftsman Collision

Colwood location

I brought my car in for repairs recently and one of the staff, Mark, went above and beyond to make sure the repair was done to perfection. communication and follow through was impressive. Hopefully I won't need to go there again any time soon but you bet I'll be recommending family and friends. Thanks for making this experience a positive one.
kind regards
A happy customer :-)

"We will strive to create outstanding customer satisfaction in everything we do"
This is their statement.
TOTALLY NOT TRUE !
Don't go to Craftsman Collision ever! And especially to the White Rock shop !
improve?? Stand by your mistakes first , and just after that try improve . I wish I would've done my homework before choosing them.
Outstanding customer service... which customer service??!!!

Hit and run. Craftsman Collision staff on Main were prompt, professional, informative, knowledgable and helpful. I hope I never have to see them again, but if I need to, I'll be happy to go back and bring my car to be repaired there. The work was great. Very happy customer.

was in an accident called icbc they directed me to craftsman collision website said they where open. we arrived durning business hours posted on website and door and there where closed. no contact info posted on the door or website.

I had my first ICBC claim in a long time, so I took my vehicle here for fully-covered repairs because of the Craftsman Collision name and it's proximity to where I live. Took a couple weeks to get an estimate done, and then another month to get my van scheduled for repairs. They were very friendly and nice to talk to. Their courtesy car was fine, but not thrilled feeling like a mobile billboard with their logo all over the car.

When my van was ready, I picked it up and took it home. When I got home, I took a closer look and noticed a clear clear coat run as well as some "orange peel" finish, so I had to take it back for them to clean it up. I was satisfied with the clean up, but now a few months later, a noticed a couple of "blisters" the same area they had worked on. Can't be 100% it's related, but it's suspicious that it's in the same area and I've never seen it before on this vehicle. At this point, I don't really want to spend the time to follow up.

Overall, not super impressed. The staff are very nice, but the fact I had to return it once meant they're not exactly doing the proper QC check, and the existence of blistering in the same area now is highly suspicious. I would not consider going back.

Great service, craftsmanship. Very detailed and thorough. Been taking my vehicles there for over 20 years and they've always been top notch. Catie was a rock star with her service , estimating skills and knowledge made it pleasant experience even with my truck being in the shop for more than five weeks. Chris as well was professional and kept me up to date with the repairs. Also a big thank you the skill craftsman at the back. Thank you all.

Not happy with the repair on my 2015 ML 350.
Took it in to have glass and bumper dammage fixed because of a break in and ask them to have the glass guy fix a small chip in the front windshield that had been there for 5000 km and 6 months. I come back and not only is the chip not repaired but a full blown crack appears right accross the front window. How does this happen in 2 days when the vehicle hasnet moved......they just wanted another claim and now im out a nother deductable.....

I had a fantastic experience from start to finish! Took a little longer than forecasted due to shipping but I was kept informed from beginning to end, and they did a great job with a great, happy, accommodating vibe throughout. Really noticed everyone's smiles and willingness to interact. seemed like a happy, well looked after crew. Will def recommend and use them again... Though fingers crossed I wont need to!

Alan the manger is terrible to deal with. Seemed totally distracted and disinterested in my business. I suspect that he looses a lot of business for what was a fine company many years ago.

Took in an ICBC claim repair form for $3532. He barely looked up when I walked in. He carefully reviewed the ICBC claim papers, asked when I needed the work done, to which I answered that I'm in no rush. He then went and sat down at his desk without any comment. After a minute I said I would like to do a walk around before booking. We viewed the damage and when I asked if the window molding is included he said an emphatic "No", as it looked like it was previously repaired incorrectly. I said then I'll go somewhere else. He just turned, walked away and with his back to me said "ok".

I called ICBC and they confirmed it reads Remove/Replace rear door molding as the molding would need to be removed and replaced when they painted the full door.

This guy is a horrible representative for Craftsman Collision. He threw away good business for no reason other than just being in a foul mood.

Quesnel shop very pleasant, did a thorough job, and returned a very clean car. Well done!