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Review Highlights
“After the initial paperwork was done, Kevin called Hertz to pick me up and set me up with a rental car.” in 4 reviews
“Hopefully I won't need to go there again any time soon but you bet I'll be recommending family and friends.” in 2 reviews
“Aside from the excellent work itself, the courtesy car was brand new and fun to drive for a few days.” in 3 reviews
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About the Business
Business owner information
![Photo of Sam L.](https://s3-media0.fl.yelpcdn.com/assets/srv0/yelp_styleguide/bf5ff8a79310/assets/img/default_avatars/user_medium_square.png)
Sam L.
"While our name does have "Collision" in it, there are many other ways for your vehicle to get damaged. Whether it's damaged by hail, falling debris, rocks, vandalism, hail, or a chance meeting with a shopping cart - at Craftsman Collision we are equipped and ready to repair your vehicle no matter the mishap. Most importantly, you should be confident knowing that your vehicle will be handled by specially trained technicians who are certified by the top auto manufacturers to repair your car to factory specifications. Specialties: -Auto body work -Auto paint and refinishing -Auto glass repair and replacement -Aluminum repairs -Auto Dent repair and removal -Bumper repair -Fender repair -Hail damage So why settle for less with an ordinary collision repair business, when you can choose Craftsman Collision."
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Overall rating
29 reviews
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1 star
- Coreen M.Victoria, Canada01May 24, 2024
Colwood location
I brought my car in for repairs recently and one of the staff, Mark, went above and beyond to make sure the repair was done to perfection. communication and follow through was impressive. Hopefully I won't need to go there again any time soon but you bet I'll be recommending family and friends. Thanks for making this experience a positive one.
kind regards
A happy customer :-)Helpful 0Thanks 0Love this 0Oh no 0 - Ina S.Surrey, Canada01Mar 12, 2023
"We will strive to create outstanding customer satisfaction in everything we do"
This is their statement.
TOTALLY NOT TRUE !
Don't go to Craftsman Collision ever! And especially to the White Rock shop !
improve?? Stand by your mistakes first , and just after that try improve . I wish I would've done my homework before choosing them.
Outstanding customer service... which customer service??!!!Helpful 0Thanks 0Love this 0Oh no 0 - Roli Z.Kitsilano, Vancouver, Canada03Mar 28, 2023
Hit and run. Craftsman Collision staff on Main were prompt, professional, informative, knowledgable and helpful. I hope I never have to see them again, but if I need to, I'll be happy to go back and bring my car to be repaired there. The work was great. Very happy customer.
Helpful 0Thanks 0Love this 0Oh no 0 - Candy T.Fairview, Vancouver, Canada01Jun 30, 2023
was in an accident called icbc they directed me to craftsman collision website said they where open. we arrived durning business hours posted on website and door and there where closed. no contact info posted on the door or website.
Helpful 0Thanks 0Love this 0Oh no 0 - Nov 26, 2018
I had my first ICBC claim in a long time, so I took my vehicle here for fully-covered repairs because of the Craftsman Collision name and it's proximity to where I live. Took a couple weeks to get an estimate done, and then another month to get my van scheduled for repairs. They were very friendly and nice to talk to. Their courtesy car was fine, but not thrilled feeling like a mobile billboard with their logo all over the car.
When my van was ready, I picked it up and took it home. When I got home, I took a closer look and noticed a clear clear coat run as well as some "orange peel" finish, so I had to take it back for them to clean it up. I was satisfied with the clean up, but now a few months later, a noticed a couple of "blisters" the same area they had worked on. Can't be 100% it's related, but it's suspicious that it's in the same area and I've never seen it before on this vehicle. At this point, I don't really want to spend the time to follow up.
Overall, not super impressed. The staff are very nice, but the fact I had to return it once meant they're not exactly doing the proper QC check, and the existence of blistering in the same area now is highly suspicious. I would not consider going back.Helpful 1Thanks 0Love this 0Oh no 0Business owner information
Stacey C.
Nov 28, 2018
Hi John,
Thank you for reaching out. From your review it sounds like one of our staff members dropped the ball in doing the Quality Check on the repair. I completely understand that you would be frustrated having to bring it back to the shop to be rectified, as we should have noticed the issue before you picked up your vehicle. Our Main St. location is highly regarded for its customer service and quality repairs. All of our work does come with a lifetime warranty and if the blistering that you mention is in the repaired area we will want to repair this for you and make it right. Craftsman's reputation is built on providing quality repairs for our customers.
Can you please message me with your first and last name as well as the best phone number to reach you at? We will do our best to make this as easy and seamless as possible for you to correct the repair issue.
Thank you,
Stacey Cook
Marketing Manager - Ray C.Riley Park–Little Mountain, Vancouver, Canada04Dec 24, 2021
Great service, craftsmanship. Very detailed and thorough. Been taking my vehicles there for over 20 years and they've always been top notch. Catie was a rock star with her service , estimating skills and knowledge made it pleasant experience even with my truck being in the shop for more than five weeks. Chris as well was professional and kept me up to date with the repairs. Also a big thank you the skill craftsman at the back. Thank you all.
Helpful 0Thanks 0Love this 0Oh no 0 - Jeremy Y.Whistler, Canada01Sep 10, 2020
Not happy with the repair on my 2015 ML 350.
Took it in to have glass and bumper dammage fixed because of a break in and ask them to have the glass guy fix a small chip in the front windshield that had been there for 5000 km and 6 months. I come back and not only is the chip not repaired but a full blown crack appears right accross the front window. How does this happen in 2 days when the vehicle hasnet moved......they just wanted another claim and now im out a nother deductable.....Helpful 0Thanks 0Love this 0Oh no 0 - Christina W.Kirkland, WA05Jul 30, 2021
I had a fantastic experience from start to finish! Took a little longer than forecasted due to shipping but I was kept informed from beginning to end, and they did a great job with a great, happy, accommodating vibe throughout. Really noticed everyone's smiles and willingness to interact. seemed like a happy, well looked after crew. Will def recommend and use them again... Though fingers crossed I wont need to!
Helpful 0Thanks 0Love this 0Oh no 0 - A G.West Side, Vancouver, Canada02May 8, 2019
Alan the manger is terrible to deal with. Seemed totally distracted and disinterested in my business. I suspect that he looses a lot of business for what was a fine company many years ago.
Took in an ICBC claim repair form for $3532. He barely looked up when I walked in. He carefully reviewed the ICBC claim papers, asked when I needed the work done, to which I answered that I'm in no rush. He then went and sat down at his desk without any comment. After a minute I said I would like to do a walk around before booking. We viewed the damage and when I asked if the window molding is included he said an emphatic "No", as it looked like it was previously repaired incorrectly. I said then I'll go somewhere else. He just turned, walked away and with his back to me said "ok".
I called ICBC and they confirmed it reads Remove/Replace rear door molding as the molding would need to be removed and replaced when they painted the full door.
This guy is a horrible representative for Craftsman Collision. He threw away good business for no reason other than just being in a foul mood.Helpful 1Thanks 0Love this 0Oh no 0Business owner information
Stacey C.
May 10, 2019
Afternoon,
Thank you for sharing your experience. I am a strong believer in you can't get better at what you do, unless you know what you are doing wrong. We do take customer complaints seriously and would like to follow up with you to discuss further. It would be greatly appreciated if you could contact me at scook@craftsmancollision.com and provide me with your first and last name as well as the best no. to reach you at. Our Operations Manager who oversees this location will be in touch.
Regards,
Stacey Cook
Marketing Manager - Rob R.Vancouver, Canada01Feb 28, 2021
Quesnel shop very pleasant, did a thorough job, and returned a very clean car. Well done!
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