Crossfire Pest Termites & Rodents

Crossfire is fantastic! This was my first run in with pests (mice, specifically) and as one can imagine, it was very stressful. Between me and my daughters screaming, I'm shocked no one suffered a hearing loss!
Anyway, I grabbed my phone, hopped on Yelp and found Crossfire. Mark, the owner, picked up on the second ring and although we've never met, he was genuinely concerned with my situation and had a person out to my house within two hours. The person, Otis, might be one of the most courteous people I've ever met. Just a good dude. He assessed the situation, set down some traps and made a plan for the next day. When he came back, he said that he thought about it overnight and wanted to check some additional areas. Again, the customer care/service was on display. Otis then commenced to sealing up the entire house and did so with precision.
As I said in the beginning, this was my first "run in" with pests and I wasn't sure how much these things should cost. I did my research before submitting the deposit and I believe that what I paid was fair for the labor and guarantee (one year) I received. It wasn't cheap but you get what you pay for and I'm happy to have found this locally owned company. No question - these are the guys when it comes to pest control and quality service.

I recently had the pleasure of hiring Mark as my exterminator, and I couldn't be more impressed with his professionalism and expertise. From the moment I contacted him, it was evident that he was knowledgeable about pest issues and was committed to providing a thorough solution. Not only did he quickly identify the problem, but he also eradicated it efficiently.

What stood out the most was Mark's transparency and honesty. He offered the best price among the various options I considered, and his communication was exceptional. He provided precise arrival times based on GPS, eliminating any guesswork. Mark's straightforward approach was refreshing, and he didn't waste time with unnecessary explanations.

Beyond his extermination skills, Mark went above and beyond by sharing valuable tips to prevent future infestations. His dedication to customer satisfaction was evident throughout the entire process. Overall, I highly recommend Mark for anyone seeking a professional and reliable exterminator who gets the job done without any BS.

Thanks Mark!

Thorough, affordable and fast service. And prices seem reasonable. The technician gave us good advice as he worked and seemed very knowledgeable.

Fast response and took care of rat problem. Otis was very friendly and helpful. I'd recommend.

Bed bug inspection - I was encouraged by the reviews here that said Mark would provide a fair assessment of one's situation without looking to gouge customers or provide unnecessary services. I found that to be completely true.
I had what I thought was possibly a sign of bed bugs. He answered the phone right away, listened to all the information I had, and told me he didn't think it sounded like bed bugs. He said he could send someone to inspect right away for $175, but didn't think I needed it. I decided I wanted an inspection anyway, even if only to give me peace of mind.
He assigned the job to Otis, who called me right away and arranged to come by within the hour. Otis was fantastic. His inspection could not possibly have been more thorough. He was considerate, helpful, and reassuring. He gave me good advice about how to protect against bed bugs.
In addition, he helped me put the encasement I had ordered (a bed bug proof cover) on the mattress. That would have been impossible for me to do alone, since my mattress is very heavy.
I would highly recommend this company and would certainly use them again if I had any other pest situation in the future.
Thank you so much, Mark and Otis!

Otis, at Crossfire came to my home to do an inspection, I had a rat
problem in my attic.

Otis, was very professional and guided me through the entire process.
He was able to locate the entry area where the rats were coming in, on the roof.

I was satisfied with his inspection and how he represented the
company. Ask for Otis, when you call Crossfire, you will be satisfied with
the outcome and a job well done.

I realized that I never finished my update on my review during the summer. Just as every year, summer came and went where the ants have made their annual appearance. Of course, I reached back out to Crossfire after the stellar service we received last year.

Another great service provided by this company and the ants disappeared. I think it's safe to say that we will be using them going forward.

Update from service:
After 3 sprays, we still suffered flea bites a week later. As a customer wanting to rid of pests, I have to take away a star for not accomplishing the goal that I paid for.

I still highly value Mark's response time, knowledge, and respect towards customer service! And will call him back for any other problem in the future.

For the problem that I had, Mark was absolutely correct in assessing that we still might suffer fleas after 3 sprays because the infestation was so bad (he noted 2 sprays is normal). However, I would have liked to have a guarantee come with my payment to ensure that the pests would be taken care of as opposed to just the mere service of spraying itself (which I could have done on my own with a can from Home Depot). Mark still provided excellent service and I can't disregard that.

So far, so awesome! Mark responded immediately to my (semi-hysterical) call about a first time mouse issue in my home, and had a helpful worker here within hours on a weekend. This was before others I had called even responded. His assessment and quote were clear and reasonably priced, and I hired him immediately with a 90 day warranty. He is polite, knowledgeable and reacts immediately to calls, what a pleasure during a stressful time! Mark or one of his well trained workers came every few days and fixed the space thoroughly so that once the mice were gone, they won't return. We're still under warranty, but I feel confident that Mark and team will continue to protect my space so we're comfortable and mouse-free!

Live in an apartment, and noticed rat poop. Contacted the landlord, who then sent out their crappy service provider (terminix) and of course all they did was setup a couple traps. I did that myself before calling the landlord. Enough said.

Contacted several pest control companies on a weekend to have them check out vulnerabilities. Of course, no one wanted to respond same day. Mark answered, and before coming out, he gave me advice and provided me a few at home tips. I insisted he come out with his knowledge and expertise. He sent out his technician the same day. Very responsive. Communicative. Very detailed. From the exterior, to interior, washer/dryer, refrigerator, stove, and dishwasher. Technician was thorough, and methodical. Provided his expertise, and patched up a few holes. The technician followed up within the week to check on how things were doing. Affordable, and professional all around. Want quality work, this is the team to call. Day/night. I hope i never have a rodent problem again, but these guys are my go to. Yes the landlord compensated me too.