Crown Appliance

I called Crown Appliance to repair my built in oven In August of 2021. Johnny(Old School) and Ryan came out to fix my oven. They said the controller was bad and it had to be shipped to a dealer that repaired the controllers, and it would take approximately a couple of weeks for the controller to be mailed, repaired, and returned. I gave them $250.00 for the repair visit, of which $150 was for the repair of the controller. After waiting about 4 weeks I called to find out what was the delay. I was told because of covid it was hard to get the necessary parts to complete the repairs of the controller. After waiting another month i called and asked again about the status of my controller. I told them if it was not fixed to return it to me as i myself had contacted someone who could repair the controller. After waiting another two weeks I called and asked for an update. I was told they had received the controller and would deliver it to me on the following Monday. On Monday there was a no show. I called on Tuesday and was told the repair company had returned the wrong controller and I would have to wait until they contacted the repair company to see when they would send the correct controller back. I waited 2 weeks and called for an update on the controller return. The phone number listed for Crown Appliance Repair give a recording that the phone line is no longer in service. It has been 5 months since the original repair visit and I still do not have the controller back. I had to purchase a new oven because i could not wait any longer for my oven to be repaired. If i could give Crown Appliance Repair a minus star i would. I was referred to this appliance repair company by Appliance Parts on 9th street in Modesto, so i figured they would be a reputable company. BEWARE DONT USE THIS COMPANY.

They did a terrible job both on the repair and on the invoicing for the repair of our dryer. They overcharged for parts and failed to itemized. In addition, they were difficult to reach on the phone and had a combative attitude toward customers. Go to Butch's Appliance or anyone else instead.

I have been waiting for over 3 weeks for them to replace a part for my microwave. I paid almost $800 for the initial service and part. They brought a loaner microwave and said it would be 7 working days to get the part. They cashed the check and I have called at least 15 times over the last 3 weeks and have not had one response. Liz/Mary whatever name she goes by says on the recording they want to get back to us on their lunch I hike hour or after work! I always believed in using local companies and have used them over the year, but they are now frauds!! If you would like to talk to me about these people, respond. If they would have just acknowledged my calls, I would not be at this point!

A repairman went my 75 year old parents' home for refrigerator repair. He was not masked. When my mom, who has an autoimmune disease, asked him to, he said his doctor told him not to because of heart problems.
He should not be going into people's homes if he cannot follow the COVID safety protocols the business claims they follow on their Yelp page.

He also tried charging them 700 dollars when the fridge was not even repaired.

I know who I won't be calling when my appliances need repair.

Where do I even start ?!
I had only 2 jobs for them, one was to see if they could track down the annoying buzzing sound my brand new refrigerator continuously made, the second was to see why my frost free box freezer in the garage kept frosting up, I figured a bad seal. They missed the first two appointments THEY set up, no call, no text. When they finally got here they did stop the buzzing, said it was a couple of loose screws on the back plate. Then they went to look at the freezer, said it wasn't a bad seal but a bad thermostat. Said they're order the part, here's the worst part , that morning I went to winco and bought 4 packages of top sirloin steaks, guess what ? GONE!, yep, one of them took them. The other kicker, Johnny used my bathroom, he didn't flush. After they left I went to use my bathroom and right there in my toilet bowl was a tampon with poo on it!, there are no women in my house! I didn't want to deal with them anymore so I just paid my bill and canceled the rest of what they were supposed to do.

I would give them a zero rating. I am still waiting on them to return a controller for my oven that they said they would have to send out for repairs. That was in August of last year. When i try to contact them i get a recording that their phone is no longer in service at this time. I have filed a complaint with the better business bureau and other agencies but they cannot get in touch with the company. DONT EVEN THINK ABOUT USING THIS COMPANY!!!!

Started process of getting refrigerator and stovetop burner replaced on October 28th. Refrigerator needed a new evaporator fan and stovetop a new burner. Parts were ordered and refrigerator was fixed by Nov. 1st.
Burner was still on the way. Was supposed to take 5-7 days. I paid $60 extra for shipping. Made numerous calls asking if part in and most of the time they never answer the phone. Finally, I called again and the part was in. Scheduled for Nov 16th. I was happy it would be fixed before Thanksgiving. Well, they were a no-show and did not even call. Took a few calls to get ahold of them as why they didn't show or call. They said they didn't have the part. In the mean time(Nov 10th), now the freezer is icing up and they said they would look at it when they fix the stove top. Said the drain is backing up because it probably has debris in it. Well it didn't do that before they replaced the evap fan so I can only assume they left debris in the freezer when they "fixed" it. I had cleaned it out completely before they fixed it, so it wasn't from me.

So finally, they come Nov. 30th to fix the burner and assess the freezer. So now because the freezer iced up, the drain can't just be cleaned because you know, ice expands, and the drain pipe cracked. So now, order another part. One in Sacramento so will be in fast. Yeah, right. They just finished fixing that today, Dec. 14th. Over 1 1/2 months for two simple issues.

To top it off. He charged me $140 per hour for 2 hours. He charged $100 per hour last time and told me I was paying for the refrigerator and stove top. Amount seemed high to me so I called 2 other places and they charge $60 an hour.

Crown has extremely poor customer service, they never answer their phone. They change their pricing and charge you twice. They lie about anything and everything. They don't show up or call to cancel appointments and then don't even apologize.

When I complained, receptionist admits they are receiving a lot of complaints and seemed frustrated too.

JUST STEER CLEAR OF THIS COMPANY!!

Look at all the 1 star review and how often the owner needs to defend his team. The owner is rude just by saying we cannot comment on services. DOESN'T HE UNDERSTANDS CUSTOMER SERVICE IS BASED ON CUSTOMER SATISFACTION. I hope this business go out of business all together.

This company ripped of my 92 year old mother for $510 washer part and labor. They use the old ,"we know you have been a customer for years routine and we only want the best for you."I left them a message and the returned the message with, "they don't make like they used to and so we just want the best for your mom ",since we have been ripping you off for years. Please never use these clowns.

Air Conditioner Installation

Towards the end of July, our 12 year old LG LWHD1800R air conditioner stopped working. I called Honey Solar to see about repairing it since they were the company we used to service our house heating and air equipment twice a year. They said they do not service window air conditioners, but referred us to Crown Appliance. After 2 days of calling, I finally reached Johnny. We agreed that due to the age of the LG air conditioner, it would be wiser to buy a new unit. He connected me with his wife, Liz, who works at Coast Appliance. She found a Crosley Window Heat/Cooling Unit which we purchased from her for a total of 679.51 on July 29, 2021. She had been professional, polite, responsive to our phone inquiries and great to work with.
On Tuesday, August 17, Johnny and Ryan, his apprentice, arrived with the Crosley. They removed the old unit with some difficulty and proceeded to install the new unit. There was quite a space between the wall and the new unit that had to be fixed. Johnny and Ryan took a lunch break and returned after shopping at Home Depot with some boards and hardware for another project. The job was not complete, but Johnny presented us with the bill and expected to be paid in full. When I asked for a receipt for the $219 spent on supplies, I was told that Ryan did not get a receipt, and he would have to go back to the Home Depot. He said if there was a discrepancy, we would be reimbursed. He left around 5:20 and was to return after 3:00 the following day to do the finish work on the install and complete a separate project on the shed doors.
Johnny and Ryan never returned on Wednesday as promised, nor did they call. As we more carefully reviewed the bill, we had additional questions, such as an unidentified expense of $51.26. We never pay a bill in full until the work is complete, but Johnny's demeanor made it uncomfortable to question. By Thursday morning, we became very concerned when we still had not heard from Johnny. When we could not reach him through Crown Appliance, we called his wife, Liz, to see if she knew anything. She said she would call him and did give us his cell phone number. Forty-five minutes later we had not heard anything so we called our bank. Since the check had not yet cleared, we stopped payment on the check until we had resolution to our questions. I called Liz to let her know what we had done and also left a message on Johnny's cell phone to tell him we had stopped payment and would pay in full as soon as the job was done and our questions answered.
Rayan eventually called and said they would finish the job on Friday, but called again a short time later to say they would be here in about 30 minutes. At first Johnny would not speak to me and he and Ryan went about finishing the patch up work on the trim around the air conditioner. They also added some insulation to the back of the unit. Over all, we were pleased with what they completed in the installation, but felt overcharged.
I have never experienced what happened next. Johnny let loose expressing his anger about us stopping payment on the check. Because I have never stopped payment on a check before, I did not know that Crown Appliance would be charged $40. He used abusive and threatening language saying he knows where we live and that he would not leave until we paid him in cash in full plus the $40 fee. What was he expecting to accomplish using profanities as he bullied two women in their 70 telling my spouse to shut her "F"ing mouth as he stepped toward her? We could not ask a question or say anything as he continued on his tirade. He threatened to put our old air conditioner in our driveway so we would have to take it to hazmat. My spouse was afraid to leave me at home while she went to the bank to get the cash. I assured her I would be OK because I did not want to leave him at our home without one of us there. He asked if I wanted him to paint the molding or do the other job on the shed doors. With him in that state, all I wanted was for him to leave. When I tried to connect with Ryan, he simply said, "My hands are tied." He did say that he would get the materials receipt to us, which he has not done. Bonnie returned from the bank within about 20 minutes and paid the bill plus $40 in cash, and they drove off.
Wednesday, August 25, I went to Home Depot to price the items that were purchased for the job. Rather than $219 we were billed, I came up with a total of $82.79. The Crown Appliance is no longer located at the Wylie Drive address. We do not want to talk with Johnny but do not know whom we might call. We have read the evaluations on Yelp after the fact, and we have discovered we are not alone in this experience with Johnny and Crown Appliance. With no other recourse in view, we will add a review of our experiences and file a claim with the Better Business Bureau, This experience and money due us does not deserve to go unnoticed.