Photos & videos
Services Offered
Verified by Business
Check engine light
Auto general diagnosis
Tire Pressure Monitoring System diagno…
Auto vibration diagnosis
Engine oil light diagnosis
Auto noise diagnosis
Auto no-start diagnosis
Auto diagnosis or inspection
Review Highlights
“After a quick scan Agustin let me know that there was nothing to worry about; the engine was just fine.” in 4 reviews
“Both Augustin and Victor kindly took the time to walk me through everything the car needed for repairs.” in 5 reviews
“Great Service,Honest,friendly and very reasonably priced.” in 4 reviews
About the Business
Business owner information
![Photo of Agustin C.](https://s3-media0.fl.yelpcdn.com/buphoto/z_qk5IkXiSkRiGJ-nfp4MQ/90s.jpg)
Agustin C.
We are a Business with a Technet Automotive Service of 24 month/24 miles at no extra cost on Parts & Labor on MOST repairs & offer 180 days of Roadside Assistance at very affordable prices. We work on: Schedule Maintenance(tune up),Brake Services, Timing Belts, Water Pump, CV Axle, Fuel Pump, Suspension(shocks/struts)Transmission Services, Heater Core, A/C Services, Power Window(motor/regulator),Computer Diagnostic(check engine,& ABS ). Locksmith services, & we used factory level equipment to flush, coding & reprogram most of the Module of the vehicles.
Location & Hours
Amenities and More
Ask the Community
Q:
Hi, do you have experience working on Volkswagen Tiguan (2011)?
A:
Hi, yes we do. Let's know. We'll be happy to help you. Give us a phone call at 510-215-1841. Thank you in advance!.
Agustin C., Business OwnerQ:
Do you guys work on Chevy Volts? I have. 2017 Chevy volt want to take to a shop for loss propulsion and infotainment center all of a sudden going out and saying it's waiting for an update. But I do not want to deal with the dealer BS. Lol
A:
Hi, good afternoon. Sorry for the late response. We hope you have solved your problem. Is there something we can help you with today?
Agustin C., Business Owner
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Overall rating
38 reviews
5 stars
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1 star
- Titus W.San Pablo, CA0161Jun 28, 2024Updated review
I have been going to Cruise automotive repair for a while. Every time I need a service repair I get excellent service a family oriented business very pleasant timely repairs and good prices. I intend to continue for them to be my auto repair go to. I also brought a friend with me because I trust Mr. Cruz so much and his wife, I recommend highly you going to this auto repair place big on customer service very friendly and professional repair work
Helpful 0Thanks 0Love this 0Oh no 0Mar 14, 2023Previous reviewMy car was vandalized, and my wipers were stripped off. I came to Cruz auto repair a couple of days after that, or maybe a week or so, and the gentleman that was behind the counter handled everything. Professionally Mercedes-Benz parts are hard to come by, but he found the parts I paid him in full because of his reliability. I had a 9 o'clock appointment a few minutes back and I say 7 to 8 minutes back and I was there at the appointment didn't take them long to put them on I tested them and they were just perfect. I recommend the cruz auto repair because they have very good technicians and repair people this is a wonderful choice for auto repair.
- 628478May 4, 2024
Be very careful with this place and do your research ahead of time.
I brought my car in for an oil change and tire rotations. I thought it was a little overpriced but I was open. I was told that it needed a few other services, including replacing 2 tires. For the services that my car "needed" I was given a quote of $4,000 (oil change, tire rotation, clean intake valves, replace the two back tires, replace front brakes, and replace transmission fluid).
When I asked the guy who was assisting me what were the most urgent issues, he avoided answering my question directly and kept on trying to explain how it all was necessary.
I ended up getting the oil change, tire rotations and one other thing that can't recall.
The services that I didn't get were still about $3,000, I share this because this is where I felt like I was taken advantage of and lied to. I did tons of research, called various places to get quotes for the services I still had pending... everywhere else I called was a lot less than what this place quoted me. I ended paying $1200 for the needed services.
Also, for the 2 tires he had told me I had to replace asap for my safety, I went to two tire shops and they both told me the it was only one tire that needed to be replace and that it could last at least 2 more months.
Do your research, don't commit to getting the services done here.
Couple other things to keep in mind: they will send a $20 if you have them a 5 star review ($20 isn't worth lying or going back). Also, they kept on contacting me after to come back and take care of the other services.Helpful 1Thanks 0Love this 0Oh no 2 - 37321307May 16, 2024
System assessment and service on findings completed as estimated at a price comparable to the area. All work warranted.
Helpful 0Thanks 0Love this 0Oh no 0 - Johnny B. G.Palo Alto, CA0121Apr 30, 2024
I wasted a frustrating 10 minutes on the phone with someone at Cruz Auto Repair who had no knowledge of auto repairs whatsoever. Despite my efforts, I discovered they couldn't even provide a basic quote for a brake job over the phone. Save yourself the trouble and avoid Cruz Auto Repair--they are utterly incompetent.
Helpful 3Thanks 2Love this 2Oh no 2 - Zombie R.San Pablo, CA094Jul 2, 2024
Money hungry, greedy and over priced. Had something done to my car and they over charged me. I was stupid and it's my fault for trusting these people. I also read on the reviews a few theiy did the same too.
Helpful 0Thanks 0Love this 0Oh no 0 - Andriah P.Walnut Creek, CA0136Oct 26, 2022Updated review
Owner Augustine Cruz is an amazing and caring man, for the second time he took his time and got the the job done on my Mercedes S550, EhgyptRhae is running like a 2023 He is God sent Truly,
Also a Beautiful wife and Children these people treat me like a Family member which is very rare these days.
Please patronize this business you will be very pleased with the work.
I'm giving 5 stars but Cruz Auto deserves 1000 StarsHelpful 1Thanks 0Love this 0Oh no 0Jul 7, 2022Previous reviewVery Thorough Professional Staff, Augustine is The BEST He showed me Step by Step the progress of the work and explained his advise, Also Sylvia was very attentive offered me a ride home in her personal car.
Cruz Auto Repair Is Truly a Blessing, I Will Be A Customer For Life - Ted H.Richmond, CA01May 16, 2024
This place has gone downhill in 2024 since previous service visit here a year & half ago. As Liliana C. says, be very careful to ask for an estimate and review it before authorizing any work. I took my vehicle in with a known issue and asked for a diagnosis and estimate as well to identify and estimate costs to address any other deficiences. I also was presented with a long list of issues and a total estimate around $4000. Multiple of the suggested and expensive repairs were determined unnecessary by a second, more-reputable shop. The repairs that were justifiable albeit not critically urgent were unreasonably expensive. Just one example: Cruz recommended replacing 8 spark plugs at a cost of $162 for plugs and $144 labor (1 hr). $306 total before tax. The same spark plugs cost $36 at the auto parts store! Changing all spark plugs takes 20 minutes, not an hour. It's reasonable to expect parts to be marked up 20-35% by a shop but not 300%. There were no other customer vehicles at Cruz at the time. Draw your own conclusions.
Helpful 1Thanks 0Love this 0Oh no 0 - Vidal U.HILLTOP MALL, CA02Nov 22, 2023
I originally was looking for a shop to perform an A/c service and Cruz Auto Repair performed an in-depth engine diagnosis with an oil change service with pictures confirming engine components in need of replacement as well as suspension parts that were worn out which I agreed and appreciated the attention to detail, my vehicle was kept safe during the service that took some days due to my vehicle having some age, none the less I received txt updates and part arrival and completion of the repair, pricing was fair even when requested repairs to be added. I will return for future projects ensuring my vehicle is running in tip-top shape even with its age and mileage.
Helpful 0Thanks 0Love this 0Oh no 0 - David C.Richmond, CA79135Jan 12, 2022
My car had a check engine. I took it for a diagnose. They found out wire was cut. They also did and inspection all around the car and took picture of what needed to be repair in most important and what can wait. Honest and great customer service. I'm happy with my repair. I would've definitely bring my car again for repairs.
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