Custom Fireside Shops
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Services Offered
Verified by Business
Common area remodeling
Fire heating system installation
Fire heating system conversion
Remodeling
Review Highlights
“Mitch from the store showed me a number of options, discussed details and proper sizing, and gave me a quote right on the spot.” in 7 reviews
“Mike gave me a courtesy phone call the day before my scheduled appointment with a courtesy 2-hour window timeframe.” in 6 reviews
“I highly recommend Custom Fireside and really appreciated the excellent customer service I received from Awny.” in 7 reviews
About the Business
Business owner information
![Photo of Mitchell H.](https://s3-media0.fl.yelpcdn.com/buphoto/9RuZlUc7JGtjrip3gCy9xA/90s.jpg)
Mitchell H.
1000’s of Fireplaces Custom Fireside, with locations in Sacramento and Elk Grove, CA, has over 100 gas, wood, pellet, and electric fireplaces, inserts, stoves, and mantels to choose from.
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Overall rating
74 reviews
5 stars
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1 star
- Carol B.Fair Oaks, CA010Dec 29, 2022
Awny is a TOTAL asset to this store! :). He called us several days ahead of the scheduled appointment to confirm that he would be arriving. He was punctual, super knowledgeable, friendly, and competent to service our gas fireplace insert that we had purchased many years ago at this location. We decided to purchase a remote control from him that he had on his service truck and we are so happy that we did. He cleaned, vacuumed and serviced the whole unit and it works and looks better than ever now! We are so grateful to him for coming out to our home. Custom Fireside owners, Awny is a fantastic employee! He represents you business "over the top" well and deserves 100 stars!! Don't ever lose him....He is amazing!! Thank you so much, Awny! :):)
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Jeff C.
Dec 29, 2022
We're very glad to hear that Carol! We like Awny too! Enjoy your warm fire!
- Sandy M.Sacramento, CA461821837Jan 20, 2022Updated review
1.15.2022
I know winter must be a busy time for Custom Fireplace. Tis the season to enjoy our fireplace--- when it's working. Something suddenly went wrong-- my gas flames diminished! At the end of December 2021 I called for my service appointment scheduled two weeks out. During this busy season, I was able to get one of their last Saturday service appointments. Mike gave me a courtesy phone call the day before my scheduled appointment with a courtesy 2-hour window timeframe. Mike was prompt, courteous, and efficient. He explained what was wrong and fixed gas flame problem. He was neat and clean.
We love our fireplace! We are so happy the gas flames are working and incredibly beautiful once again!
Thank you Mike!
Thank Custom Fireplace!
Happy New Year!
Happy 2022!Helpful 2Thanks 0Love this 0Oh no 1Jun 9, 2018Previous reviewThe best investment I have made. I love love love my Custom Fireside Shop (Auburn Boulevard) fireplace insert. I purchased the Kory Heat Chaka -34-G fireplace insert.
My husband and I went into the Auburn showroom before Thanksgiving 2017. The representative was very helpful, knowledgeable and thorough. Next, we had another representative come to our house to confirm all the measurements and installation process. We had to find a plumber to install a gas line into the old fireplace (wood burning). Once we had the gas line installed, we scheduled the fireplace installation appointment.
Custom Fireplace Shop fireplace installers were on time, professional and efficient. The installation went smoothly and it took a couple of hours.
All staff members and owner, that we have interacted with, have been responsive and professional.
The Kory Heat fireplace is remote controlled, with various levels for flame, heat and brightness. - Bobby S.Orangevale, CA885936Dec 13, 2023
We have an old house with a wood burning fireplace. We used to have fires every night for years and really loved them, but we finally stopped as wood is expensive and it became such a hassle. We went to Custom Fireside and found a beautiful gas insert fireplace. We use it every night, and it keeps the family room nice and toasty. They have a huge selection, so anyone can find what they're looking for...
Helpful 0Thanks 0Love this 0Oh no 0 - Andrea S.West Sacramento, CA317May 11, 2023
We had a gas insert that died at Christmas time, shorty after that we bought a new Harman pellet stove, the folks at Custom Fireside were very responsive and reliable, they kept the appointments with now extra waiting.
They have continued the excellent customer service months after the sale. Thank you so much for kindness and understanding.Helpful 0Thanks 0Love this 0Oh no 0 - Scott R K.San Francisco, CA135549May 24, 2022
Very pleased with our "fire and ice" fireplace conversion. They were very responsive and very reasonably priced. They have a great showroom to figure out what you want. They got us a quote right on the spot. Sent someone out to measure and two weeks later Mike came out, removed the old gas pipe and put the new setup in in less than two hours.
Helpful 2Thanks 0Love this 0Oh no 0 - Kathy C.Rancho Cordova, CA02Mar 17, 2023
Awny, our technician was so professional, thorough and helpful. He showed us features on our Kozy Heat fireplace we didn't even know about, which greatly improved its effectiveness and efficiency. And his product knowledge is amazing. Thanks, Awny for a great job!
Helpful 0Thanks 0Love this 0Oh no 0 - Donita R.Sacramento, CA54122Nov 18, 2021
I have been calling for four weeks. I purchased the most beautiful insert from Custom Fireside and the instillation process went great. I had a cleaning a few yrs ago that also was perfect. This time I need service and I believe I have left over 10 messages. Not one return call. I realize it is a busy time, but there is no excuse for not returning calls.
I am very disappointed.Helpful 2Thanks 0Love this 0Oh no 0Business owner information
Jeff C.
Nov 24, 2021
Hello Donita. We are very sorry that you were not happy with our response. We do see that we had 3 inbound calls from the number we have on file for you. We also show 2 outbound calls to that same number. I'm not sure what happened...but this is a very busy time of year for our service department, so maybe something slipped through the cracks. We'd be happy to assist you if you're still interested in obtaining service. Thank you!
- Jen G.Arden-Arcade, Sacramento, CA41117Nov 20, 2021
Custom Fireside has the best selection of anything related to fireplaces! We had our new gas fireplace insert installed last week and love it! The install process was super easy, the installers were friendly, thorough and cleaned up after themselves.
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Jeff C.
Nov 20, 2021
It looks great! Thanks for the review!
- Steven W.Sacramento, CA1834072Dec 4, 2021
I was wanting a fireplace insert in time for Christmas and Custom Fireside helped me pick quality unit that was in stock. I was able to pick it up the next day and was available for both questions and to help me recognize i didn't receive one of my boxes in the "kit" and without question had the missing component i needed same day. Their regular contractors were not available for 6-7 weeks so i went my own route (Hired Shah from Radiant Heating and Plumbing). Project started on Monday and I'm fully enjoying my amazing new fireplace on Saturday. Thanks Custom Fireside
Helpful 1Thanks 0Love this 0Oh no 1 - Ruby J.Sacramento, CA1242May 15, 2023
Store has a great variety of electric and gas fireplace inserts. Also, their customer service was excellent. Salesman was very knowledgeable and helpful.
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Jeff C.
Jun 1, 2023
Thank you so much! We truly appreciate you.
- Erin O.Roseville, CA03Nov 30, 2022
The store on Auburn Blvd. sold us a wood burning fireplace and a pad totalling over $5,000. We ordered it all in the beginning of November 2022. We have called every week or two to get an eta. Everything was in except the padding.
We called beginning at the end of November and they told us the pad hadn't been made yet and we may have it by the end of January. We cancelled the pad and will have it made.
We will never do business with them again. Unbelievable!!Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Jeff C.
Nov 30, 2022
Hi Erin, we understand it can be frustrating this time of year when things take longer than we would like, however, we were completely transparent with you when you ordered on November 5th that this would be a custom order and take 6 weeks to get in. Your deposit was received on Saturday the 5th and the following Monday the 7th we sent the order in. With it barely being 3 weeks since your order was placed, it was not our intention to shock you that we didn’t have it in. As of now the order was still set to be received in another 3 weeks, like you and your husband were advised.