Den Defenders Chimney & Fireplace Service
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Review Highlights
“I had a security slider installed August 2022 by Mike's Mobile and when they were done it was great.” in 138 reviews
“I would like to say that Joseph did an excellent job on cleaning and inspecting my wood burning stove and chimney.” in 27 reviews
“Tyler was the impressive employee that performed the work for the screens I needed repaired/replaced.” in 18 reviews
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About the Business
Established in 2002. Welcome to Den Defenders, your trusted partner for chimney and fireplace care in Sacramento. Our expert team specializes in sweeping, inspecting, repairing, and replacing chimneys and fireplaces to ensure your home stays safe and cozy. With our thorough inspections and meticulous repairs, we prioritize the safety and functionality of your chimney and fireplace systems. Whether it's removing creosote buildup, fixing cracks, or installing a new chimney liner, we've got you covered. Count on Den Defenders for professional service and peace of mind. Contact us today for comprehensive chimney and fireplace solutions you can trust.
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Ask the Community
Q:
Do you give free estimates for chimney repairs?
A:
Hi CL, We highly recommend that a level 2 inspection, with a camera run through the system, is performed by a certified professional to identify all issues before… more
Mike F., Business Employee1 person found this helpfulQ:
Do you service Vacaville?
A:
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Overall rating
332 reviews
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- Juliana P.Manteca, CA0266Jun 11, 2024
Anthony and Richard were able to come out and quickly diagnosis and repair our gas fireplace. We had previous companies come out before reaching out to Den Defenders who were unable to solve the issue. Anthony was extremely knowledgeably and knew almost instantly what the issue was. I would definitely recommend using them!!
Helpful 0Thanks 0Love this 0Oh no 0 - Jane M.Carbondale, CO021Aug 26, 2024
We were very impressed with service, quality and professionalism the first time we called Den Defenders for chimney work at our previous home...which is why we are a repeat customer for chimney work again!...does anything speak louder than this? Anthony was extremely knowledgable, professional and had explained everything-Five stars, easily earned!
Helpful 0Thanks 0Love this 0Oh no 0 - gina m.Sacramento, CA11820Dec 31, 2023
We have had our screen door for over a year now. We love the door. It's beautiful and being able to unlock from the keypad makes it extremely convenient. The reason I did the 3 stars is we have experienced a couple of issues.
1. The caps covering the holes In the door (as seen in the picture) has come out multiple times. A couple of them I couldn't find so I reached out to the company. I left multiple voicemails with no call back. I messaged them on IG and got a quick response saying dispatch would contact me after 24-48 hours. I reached out after 2 weeks because I never got a call from dispatch. Finally I begged them to just mail me replacements instead of waiting for dispatch and they were able to do so.
2. The digital keypad that locks/unlocks the door dies frequently and I have been locked out multiple times (usually while walking my dogs so I didn't have the physical key). Once again,I left multiple voicemails (this time over a couple of months) and finally received a response on IG. The person helping me was very nice, but in the end told me the price to come out to assist me to fix the door that clearly shouldn't be going dead as frequently as it does. For as expensive the doors are, you think they would have a better warranty to help with things like I'm having issues with. I cancelled the appt as I was able to get a new lock and install it on my own for much cheaper.
I would give them a 5/5 (even with the pricing of the door and wait time for installation) if it wasn't for these experiences. They definitely need a longer or better warranty.Helpful 0Thanks 0Love this 0Oh no 1 - Sarah W.Arden-Arcade, CA106937Dec 10, 2023Updated review
This is the 2nd time we've used this company, and we'd recommend them! The first time several years ago to install our Viewguard security doors (see my previous review on that- but they still look just as good as Day 1!), and now to clean/inspect our chimney and update our unused wood-burning fireplace to an electric insert!
Our fireplace went from drab to fab with quick customer service, on-time arrivals, easy financing options, and kind and communicative professionals who cleaned up the workspace before they left.
One Tech, Joseph, did our initial inspection and was able to tell me his findings and recommendations. His written report and proposed work/estimates were promptly emailed for our review. Once we accepted the option we felt the most comfortable with, we were able to book the work only a few weeks out! And there were 2 easy financing options: we chose the credit line of 12 months with no interest.
Two Techs, Adam & Bradley, came out to complete the needed waterproofing, electrical work, and installation of the new electric insert fireplace. We are happy knowing our chimney is up to code and protected from getting water in the house, and loving our modern, updated fireplace! Its flames are orange & blue, and you can change how intense they are and how much of each color you want. The embers can change color, or rotate through the rainbow of them. You can just have the look of it or have it blow out heat at a few different speeds.
If you're considering having home improvements completed, I'd recommend Den Defenders!Helpful 1Thanks 0Love this 0Oh no 0Business owner information
Mike F.
Jan 7, 2024
Thank you so much for taking the time to share your positive experience with Den Defenders, Sarah! We greatly appreciate your continued trust in our services, both for the installation of your Viewguard security doors years ago and now for the chimney inspection and electric fireplace insert update.
It's heartening to hear that Joseph, Adam, and Bradley provided you with exceptional service, from the initial inspection to the completion of the work. We're thrilled to know that your fireplace transformation exceeded expectations, and we're delighted to have played a role in bringing a modern and updated touch to your home in Sacramento.
We take pride in our commitment to quick customer service, on-time arrivals, and clear communication throughout the process. It's fantastic that you found our financing options convenient, making your decision-making process even smoother.
We're grateful for your recommendation, and we look forward to serving you again for any future home improvement needs. Thank you for choosing Den Defenders!Apr 1, 2018Previous reviewMy husband and I had been looking to replace the old screen door that came with our house when we bought it. We also figured a security door would be a nice extra piece of mind. When we saw the Viewguard doors online they looked so clean and weren't like the standard "home improvement store" security doors that everyone else in the neighborhood had. We've been really happy with the look and quality of these doors. We had a minor issue with the weather stripping not being secured, Mike's sent an installer the next day to properly set them into place. Visitors have asked about the screens and we've happily referred them to Mike's.
- 99253652May 8, 2023
I've been looking forward to having a Viewguard Screen Door installed for a couple of years now. This year was the year to finally do it! After browsing on Yelp for a reliable vendor who provided this type of service we got a couple of quotes and ultimately went with Den Defenders.
Eli was the sales rep who came out for our free consultation. He was extremely knowledgeable, professional, and friendly. After going over options and confidently answering any questions/concerns I had he never gave off the vibe to be a pushy salesman. Purely let the product speak for itself.
Two months later we finally booked our appointment and had our door installed within a couple of weeks after being quoted 12 weeks out. I was very excited!! Jason was our tech who showed up within his 4 hour time frame, closer to the beginning of that time frame thank goodness! 2.5 hours later we had our beautiful Viewguard installed. Jason was just as knowledgeable, professional, and friendly and made sure to leave his work area spotless when finished. No type of debris or trash left behind.
Realistically my rating is 4.5 stars. Dinging a half star due to the hoops I had to jump through just to get my appointment and payment taken by their distribution team. I was promised callbacks then when given the call I asked if I could return the call as I was occupied. The rep's tone sounded a little annoyed. When I called no answer so I left a voicemail. All week no returned call.
The one person who saved this review from being 3 stars was Eli. I reached out to him, shared my frustration and concerns, then everything from there fell into place. Thank you Eli for being super helpful and kind! Jason, you did a fantastic job on our door. We continuously keep receiving compliments!Helpful 2Thanks 0Love this 1Oh no 0 - Rich A.Arden-Arcade, Sacramento, CA0271Jan 22, 2024
Great company. Joseph is an awesome tech and very knowledgable. I got all the information I needed plus and would definitely recommend this company.
Helpful 1Thanks 0Love this 1Oh no 0Business owner information
Mike F.
Jan 22, 2024
Wow, your review made our day! Big thanks for the shoutout to Joseph - he's the tech wizard behind the scenes. It's awesome to hear that you got all the info you needed and then some.
Thanks for your recommendation, Rich! - Jamie S.San Jose, CA1353640Jan 8, 2024
My elderly grandmother contacted Den Defenders Chimney & Fireplace Service to see about adding a blower to her gas fireplace. Instead, Anthony, the technician, identified a supposed issue with the chimney chase cover, emphasizing the need for a replacement to prevent potential damage in the future. While the pictures provided were unclear, he persuaded my grandmother to invest over $1,500 for this repair.
To add insult to injury, Anthony upsold an unnecessary upgrade combo cover for an additional $1,700+, bringing the total to $3,264. Given the dry climate of the property, this extravagant upgrade seemed unjustifiable. I attempted to address my concerns with the manager, Mark, but he refused to acknowledge any responsibility.
Considering my background in real estate and experience with suggested repairs, this situation appears excessive and egregious. Even if a chase cover replacement was warranted, the exorbitant additional housing cover seemed like an exploitative tactic. My 93-year-old grandmother, vulnerable and trusting, appears to have been taken advantage of in this situation. I believe a more reasonable approach, such as caulking and sealing, could have sufficed, especially considering the well-maintained nature of her property in the Suncity Roseville development.
In essence, the recommended upgrades resemble suggesting brain surgery for a problem that could have been addressed with a simple band-aid. Despite my attempts to communicate, the management at Den Defenders Chimney & Fireplace Service refused to acknowledge the excessive nature of their services. The unnecessary costs and lack of accountability have left a bitter taste in our experience with this company.Helpful 9Thanks 4Love this 3Oh no 7Business owner information
Mike F.
Feb 29, 2024
Hi Jamie,
I wanted to try and reach you personally first, but since this account is under your grandmother's name, we have been unable to locate it with the given information.
First, I want to thank you for your feedback and assure you that we take all customer concerns seriously. I completely understand that your concern is for the wellbeing of your grandmother, and if I ever felt that someone was taking advantage of my own grandmother I would be just as upset.
Secondly, I want to clarify the recommendation made by Anthony as well as address your concern that this was overkill. Anthony is a CSIA-certified chimney & gas fireplace technician with some of the highest levels of expertise in the country. His goal is to ensure the best care for our customers' homes above all else.
In this case, we suggested this style of chase cover / cap combo because it offers a extra layer of protection for the chase cover. Even with the breaks in our chase cover design that help to prevent water pooling on the cover, over time rainwater will still cause deterioration to the chase cover. This design cuts that down tremendously and ensures an even longer life for the chase cover.
This additional layer of protection is always recommended to our customers as an upgrade option. I'm so sorry if there was any miscommunication during Anthony's proposal or if this information was not conveyed properly. We have reviewed this instance with our team to ensure that this information is being properly relayed to our customers.
I also want to clarify that our pricing is set based on the cost of materials, labor, insurance, gas and everything else that goes into doing each one of our time and our technicians have no control over these prices.
Finally, I am very sorry to hear about your dissatisfaction with our manager, Mark. He is no longer with the company but I would really appreciate the opportunity to discuss this with you further and to see how we can make this experience up to your grandmother and yourself.
I will continue to try and locate her account but, if you would be willing to call me I would greatly appreciate it. My number is 916-370-3061 and you are more than welcome to call me any time.
Shane Chapman
General Manager - Elinor ..San Francisco, CA011Jan 25, 2024
Joseph spent the day inspecting and cleaning three chimneys for me. He did a wonderful job. He explained everything that needed repair, as well, as provided recommendations on how to best keep my chimneys in great condition.
:)Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Mike F.
Jan 28, 2024
Hi, Elinor! Thank you so much for taking the time to share your experience with Den Defenders! We're thrilled to hear that Joseph's meticulous work in inspecting and cleaning your three chimneys left you satisfied. His dedication to explaining necessary repairs and offering valuable maintenance tips truly sets us apart. We appreciate your trust in our services here in Sacramento.
- Douglas D.Fullerton, CA042Dec 27, 2023
Anthony and Jake were great. Very responsive to the appt window. Anthony was very knowledgeable and gave several options available after the inspection was completed.
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Mike F.
Jan 7, 2024
We're thrilled to hear that Anthony and Jake provided you with a positive experience during your appointment. Their responsiveness and knowledge are qualities we take pride in at Den Defenders. We're glad you found the options presented valuable. We look forward to serving you again in Sacramento, Douglas!
- Brett N.Rancho Cordova, CANov 9, 2023
A bit pricey, but good work, good service and arrived on time. Built 1 brand new screen and repaired the other on site, and it all took about an hour. I'll be back to repair my screen door. I understand that in-office pricing is much cheaper than having them come out to your home.
Remember you are paying for time and labor more than materials. Get it done right and you'll be happy with these folks.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Mike F.
Nov 12, 2023
Hey, Brett! Thank you for taking the time to share your experience with Den Defenders. We value your perspective on the cost, acknowledging the balance between in-office and home service pricing. We understand that your screen door is next on the list, and we look forward to assisting you with that project when you're ready. Our goal is to ensure your complete satisfaction, and we're grateful for your trust in Den Defenders.
If you have any further questions or if there's anything else we can assist you with, feel free to reach out!
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