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Auto detailing work
Review Highlights
“Andrew was a true professional and I could not be more pleased with his personality and work performance.” in 5 reviews
“I was just there to get a water spot remover product since I have every other Chemical Guys product in the gallon size.” in 5 reviews
“(Nice that they have multiple sizes of products so you can test them out.) Thank you to Jarod & Hector!” in 4 reviews
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Ask the Community
Q:
I went to your store yesterday and I show u guys have classes how much it's the basic one and what dose it come with the class?
A:
Hey Charlie this is Andy the store manager here at the Burbank location. Our basics class runs for $99.95 tax free. The class consists of the basic steps of detailing your vehicle the proper way. The class is from 9am - 1pm and we provide you with… more
Detail Garage Burbank, Business Owner3 people found this helpful
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Overall rating
59 reviews
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- Alex B.Tujunga, Los Angeles, CA0117Mar 18, 2021
Great detailing shop with great customer service! They had everything I needed. The staff were able to answer all of my questions and were very easy going as well. I highly recommended this spot if you are in need of any detailing supplies!
Helpful 0Thanks 0Love this 0Oh no 0 - Matt H.Santa Monica, CA53225Jul 6, 2024
I wanted to like this place as it's one of the only detail car centers that has parking. It also has a decent amount of supplies.
What I needed was a spray bottle, as my old HDX sprayer had stopped pumping. I went to a few places looking for it, hoping to find a detail center that I could find the spray bottle, and do business with in the future.
The staff seemed friendly and walked me through their chemicals. I bought some interior detailer and cleaner to test out their products and see how they work.
The one spray bottle they had in stock was a 40 oz foaming spray bottle. I just needed a regular spray bottle as I wanted to use my rinseless wash and wax on my car. But they didn't have that, and I needed to wash my car. Nevertheless, I decided to use a water based wash for the foaming spray bottle, and I figured it couldn't hurt to have one normal and one foaming spray bottle for versatility.
First wash, the pump was absolute garbage. You can only pump it two times before it's full. Then when you press the button you get inconsistent, sputtery, and sloppy distribution for literally two seconds, then you have to repump it twice and spray again. I lost a considerable amount of product and it took easily THREE TIMES LONGER to clean the car. Second wash, used a different wash, same result. This is something this company has on the shelf at $48 a pop!
The interior cleaner was meh. It did the job but didn't really make it shine like I thought it would. Maybe I chose the wrong one, but I went over this with the employee running the shop that day and I felt like I had what I needed.
One of the issues I have with this shop is that they want you to purchase and standby their products. They could just as easily buy and upcharge for spray bottles that aren't their name branded ones, yet instead they're cool with making only one that doesn't work, and then upselling it to you for a 400% markup. They could have HDX spray bottles on their shelves for $12, when they purchased them for $7, yet that's too hard for them. It's really apparent when I asked if they had some of the basic and trusted brands and cleaners... the response... "no we don't have that, but we have this instead!" It's clear the motivation here is to get customers to buy and stick to their products as opposed to the ones they trust, so those products just simply aren't carried here. Also, anything they don't make in house or offer, they got the trusted brands you know and are familiar with for only that.
It's hard to like a company that tells you to forget about the brands you trust and to trust them instead, especially when the product doesn't even reach the same bar as what you're used to. Would have been so easy to do business here if I knew I could walk in and find what I'm looking for as opposed to "No, we don't have that. But hey, try this instead!" After the spray bottle fiasco, not about to trust their word on their products. I was the only guy looking like an idiot at the car wash with a spray bottle that didn't work for $50, while everyone else was looking at me with their $7 bottle in their hand and a smile on their face... thanks Detail Garage!
After this whole fiasco, I went to Home Depot... found literally EVERY product, spray bottle, and accommodation this store didn't have. Bought THREE spray bottles and more rinseless wash and it came out to $30! Just to make sure you're getting this... I paid $50 for a spray bottle that was booty cheeks at Detail Garage, and I spent $30 at Home Depot for THREE spray bottles and cleaner.
Moral of the story: if Home freaking Depot has better and more trusted detailing supplies than an auto detailer, there's something wrong.Helpful 1Thanks 0Love this 0Oh no 0 - Mar 9, 2024
Well stocked and well maintained and you'll most likely find anything and everything you're looking for in regards to making your ride shine.
I'd come in to find something to bring back the blackness of my 22-yo trim pieces on my truck. The staff was super pleasant, professional and patient and offered to test some product on my truck. Unfortunately, even the top line stuff they had didn't bring it back.
You always see marketing for products that immediately restore the life and I didn't want to get roped into a marketing scam and not solve my issue. I'd mentioned that to the guy and he couldn't have been nicer and once the product we'd tried didn't work, he never pressured me or tried to upsell me on anything else and that's most appreciated in todays world when everyone just wants to reach in and take all they can take.
I'll be back when I need more restorative and maintaining products.Helpful 1Thanks 0Love this 1Oh no 0 - Jul 30, 2024
I stopped by this weekend to grab a few cleaning/detailing items for my car. It was my first time visiting the store and I had always been curious about it. I was greeted by Aiden who immediately asked if I needed any help. He guided me to exactly what I was looking for and didn't try to upsell me whatsoever. I left with an interior cleaning spray, brush, glass rag, and dusting jelly. Yes, maybe I did spend a little more money than I was anticipating but I would say it was worth it given the quality of items and awesome service.
Helpful 0Thanks 0Love this 1Oh no 0 - Sep 6, 2023
** Dog Friendly **
Great team here! Informative, friendly and fun. Learn some new tip or product with each visit. Store is always clean and organized.
They have all of the supplies I need to keep my car looking amazing.
Here, it's cool to be a girl who details her car.
There are a few parking spots in the adjoining lot, next to side entrance, it is shared with another business. Street parking can be harder to find. Weekdays are usually easier then weekends like most places.
They have a clearance section by register too. Sign up for text alerts, to know about any sales or promotions.
Check them out!Helpful 2Thanks 1Love this 0Oh no 0 - May 23, 2023Updated review
Added Business Front picture. The Chemical guys cleaner really did remove all the built up wax on my car.
Helpful 1Thanks 0Love this 2Oh no 0May 18, 2023Previous reviewDetail garage is golden gem of knowledge and supplies for automotive care in the middle of Burbank. I am starting to learn about Chemical Guys products. I walked in and Monte and Brandan greeted me with a big hello. These guys know their stuff. They use the supplies and are able to speak from experience. This is a very difficult thing to find these days. They hold classes once a month on Sundays. They teach how to properly take care of your car. This type of service is very valuable as everyone has different goals. They have all the supplies and support needed to take care of your car paint and interior. I am very impressed with the wide variety of options available today.
I am new to the ceramic coating options that last for over 6 months. I urge everyone take care of your vehicles. The resale value is an investment that is worth your time and money to learn. Having a shiny car has become easier than the old days of the Carnauba waxes. - Neil M.Back Bay, Boston, MA02Mar 18, 2024
I stopped in to get something for tar on my car, and Bryce went above and beyond to get me sorted. He was friendly, helpful, professional, and truly went above and beyond. I will be a repeat customer because of Bryce.
Helpful 0Thanks 0Love this 0Oh no 0 - Michael L.CA, CA041Sep 16, 2023
The store Manager Brandon is the King of customer service!!! Super professional and very helpful with my 19 Subaru WRX . He was able to guide me and help me restore my Carbon Fibre Trunk on my car and help my car paint come back to life . Thanks Brandon wish every store manager was like you ! 5 star plus to this awesome detail shop !
Helpful 0Thanks 0Love this 0Oh no 0 - Nora K.Burbank, CA69151Nov 2, 2022
I went into the store and was pleasantly surprised at the variety of air fresheners. The staff was friendly and helpful. I signed up for the text alerts for their mailing list and received a weird text. Not sure if it is a sales stunt or a disgruntled worker but not a good use of advertising
Helpful 0Thanks 0Love this 1Oh no 0Business owner information
Detail Garage Burbank
Nov 17, 2022
Hi Nora!
We are glad to hear that you had a positive experience in store with our staff. We are very apologetic for the text message that was sent from our text marketing program. Unfortunately we were the target of a hack into our text marketing system, but we have since secured our system and fixed things from our end. I have sent you a DM and would love to talk more about how we can make things right for you. Thank you your feedback!
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