Discount Vacuum & Sewing

The owner was there and very helpful. I had almost decided which vacuum I wanted by reading up on the topic before I went in, and he helped me narrow it down even further by demonstrating all the Sebo canisters he had in stock. I had a lot of questions and he was patient about all of them. He understood my needs for the type of rugs I collect. Altogether I am very happy with my choice of the Airbelt.

I cannot say much as when I stopped by in my search for a particular machine ( on Yelp they are regarded as a retailer as well as repair).

I stopped in on a Friday mid-day sign said open. I walked in and not a soul to be seen.

For as small as the little store front is- it is kept quite tidy.

The parking you need to know it's right basically backing out of a spot on to Hwy 12 type- so not always the easiest or safest to do.

I wanted to leave with some sort of actual interaction but left without. I didn't even see a bell to ring or a door chime to let someone know There was a body in the store.

Maybe if I need repair after my warrant runs out On my new machine I'll give them another try.

I have a Kenmore sewing machine (circa 1968) that was not working. My husband tried to fix it and we thought it was the motor so we bought one on ebay. It still didn't work so we took it to Max at Discount Vacuum and Sewing. Like all the other sewing machine repair shops during this pandemic, they were booked solid for about a week so we dropped it off. Exactly as promised, Max called and told me that it was a loose wire and it was fixed. I doubt that he would have charged me but I decided to have it serviced anyway. When I picked it up, he gave me a short course on taking care of it and answered all my questions cheerfully. The price was fair and my experience was great. Thanks, Max!

Fixed my Oreck stand-up within 24 hours and charged a fair price. Been back several times to purchased bags. Prices not much higher than Amazon. Support a local family owned business.

He said our Dyson was dead and beyond repair and that we really needed to buy a new one from him for $350.
We took it to the competition and they fixed it for a $3 belt price.
Why try to be so dishonest with people?

Knowledgeable and helpful. Taught me how to change the filters and brush on my vacuum.

I have to say-Very Disappointed- I had to wait over a month to write this review, because everytime I think about this place I get mad,

I have always chose the local businesses to take my business to. I have gone to Discount Vacuum in the past.

In Fact Last year I bought a Kirby Diamond Edition Vacuum from them.

So Imagine my surprise & disappointment

1 year & 1 week later, I take my Kirby Vacuum to be fixed, It lost power- I just wanted it fixed.

Owner treated me as if I was blaming him that the Vacuum was broken, He plugged in the Vacuum and his first words was this was unfixable, I explained he hadn't even looked at it.

He proceeded to take apart a similar Vacuum, that was behind the counter and show me all the components, and said "see how intricate this is, How do you expect to get this fixed?

I explained that its a Kirby, I was raised on them, My Grandmother's Kirby worked forever that he should at least look at it, since he was the one that sold it to me, So he reluctanly took my name & number, and took my Vacuum.

I then turned to Facebook for Recommendations, where I was referred to a Kirby dealer. So I then called Discount Vacuum told him I was picking up my Vacuum, That I didn't feel confident that he had it.

When I went to pick up my Vacuum, it was in the same place it was when I dropped it off (3 days prior) he hadn't even bothered to look at it.

As I was retrieving my Vacuum, I told him how disappointed I was with his Customer Service, If he felt he couldn't fix it, he could of recommended someone.

His Response was it is unfixable.

My Response-It's a Kirby one of the best Vacuums in the world, I was told by Kirby Totally Fixable.

Service Guys Response- Kirby is only going to try to sell you another Vacuum.

Worst Customer Service Ever- Knowledge of product he sells, minimal

I work in the Customer Service Industry- So I expect good service, Not No Service

As a Side Note Kirby Fixed my Vacuum, -Same Day Service- Just needed a brush replacement, My Vacuum works great now. And They did not try to sell me a Vacuum

As Far as Discount Vacuum, I will let everyone know How Awful they truly are...

Extremely helpful and knowledgeable. Did an inexpensive repair so that I could keep my old vacuum cleaner. Later, when it needed repairing again, I appreciated the returned phone call. You answered all my questions and took the time to explain the purchase of my new vacuum cleaner after the old one could no longer be repaired the third time.

Yes, like others, I try to go small and local as much as possible. But this is NOT the place to go.

Last year, I dropped off my Miele for service and he kept it for two weeks but didn't fix it. Tried to sell me a new one.

I took it to the other place on Farmer's Lane they fixed it easily- no problem.

This is a follow up to my post of 3/27/19
I picked up my Simplicity vacuum from a repair shop in San Rafael and I am extremely pleased. My vacuum runs as it did when I first purchased it 4 years ago. ALL parts were covered under warranty. New handel, new wiring harness everything needed to repair my vacuum PROPERLY.

I was shown pictures of the melted wires in the handle reason why handle was getting extremely hot. (Handel had NOT been hot prior to new cord installed by Max ) The person at this shop recommended I purchase a new brush roller, that this one needed to be replaced and noted that the new cord which Max had installed was not a genuine Simplicity replacement part.

I about hit the ceiling.... first I had just purchased a new brush roller from Max for $65.00 maybe 3 months ago. (After Max replaced the brush roller that is when the problem of my vacuum shifting from carpet to floor by it's self began.) Second I had just paid Max $84.00 to replace the cord and it's not even a genuine replacement part!!!

The final nails in the coffin was when I was asked if I knew why there where all these "extra" holes in the handle and if the person who did these so called "repairs was a certified Simplicity dealer.

From now on for ALL my vacuum bags, filters, repairs needs I will make the trip to San Rafael to support HONEST business dealings.