Don Johnson's Pool & Spa

I hired DJ pool when I moved in, in March of this year. By the first week in July this is what my pool looked like. The tiles were covered with scale and my pool looked like a swamp for 3 weeks. I was constantly told to do things myself (ie scrub the tiles, brush the walls, blow the filter) I was paying for a weekly service. I would often call several days before my scheduled time to let them know what was going on and would be told that whatever was needed to address the issue would be sent with my pool technician. This would never happen, and when I would speak to the technician he would say that he was unaware of my calls. Needless to say, I ended my relationship with DJ (oh guess what? The office never told the technician-shocker- and he showed up) hired a new company and within 48 hours my pool was clean, sparkling blue and FINALLY swimable!!

I have been meaning to post for a while. So happy with Diego from Don Johnson's. He has been servicing our community pool for several years. He is so professional and takes such pride in his work. The pool is very well maintained and I just want to acknowledge and thank Diego for his excellent work!

I called for booster pump motor problems. They put me at a week out and called just as they promised the next week. Next day Val from the service department came out to see what was going on. He said it sounded like the capacitor and that if he could take it to the shop to look at it, that could save me some time and possibly money. He took it and bright and early the next morning he called and said, "all fixed, I can bring it by now, if that works". 10 minutes later he was here, 15 minutes later, all done with everything running spot on. Capacitor was replaced saving possibly hundreds on a new motor.
Thanks, guys, and make sure Val gets kudos for this!

Our pool sweep stopped working. Then the filter would not go on. Big trouble I was thinking. I called Don Johnson's. Ken came out within a day and diagnosed the problem. It actually was a combination of several problems. After fixing the first two situations, it was ultimately decided that we needed a new pool sweep pump. Ken came back in three days and installed the pump. Then he took the time to check EVERYTHING out from top to bottom. He made certain that all of the connections for the filter and the sweep were tightened up so that we would not have any more problems. Ken was an extremely agreeable person. He gave my husband advice on how much chlorine needed weekly for our pool. He said to be sure to call them anytime if we had any future problems. Kathy who works in the office, and I guess does the scheduling and invoicing, also could not have been nicer. Would highly recommend them.

I'm sitting outside Don Johnson's right now waiting for my purchased pool toys to be inflated. I've had the best experience here finding well priced pool floats. The young woman who helped me was super pleasant, she knew her inventory well and found the items I wanted. In addition the fact that they're inflating the floats is a huge help and time saver for me. Full service! Highly recommend.

Three cheers (and 5 stars) to Don Johnson Pool and especially Taylor & Woody for caring and taking the time to help me fix my green algae problem with my pool!
Previously I went to two other well known pool companies in the area asking for help without any resolve. The other company sold me chemical treatments that didn't work and quoted me a thousand dollars to come check equipment and clear the pool. I spent weeks following their directions only to stare at my puce green pool day after day. In desperation I sought out a 3rd pool company- Don Johnson Pools. I took a water sample to DJ pool and Taylor & Woody very thoroughly diagnosed the problem. I followed their advice and voilà within 3 days my pool was bluer than blue!! (and all for under $100) These good folks at Don Johnson care about their customers and they are not trying to oversell or quote outrageous prices. I am one happy DJ Pool customer!

While the service has generally been excellent, they are certainly a high-priced operation. They seem to increase their prices more often than not. As a 20 year plus customer, they were totally unwilling to give me any price break with their latest increase as of May nor agree to a modified/reduced winter schedule. My pool is never used and has an electric cover which is only opened part way for their servicing which takes very little time. Poor customer relations for sure.

These guys have been helping me keep my pool maintained for 10 years now. I am my own pool man with labradors who constantly go swimming.
I probably drive Eric nuts with all my requests. He always sets me up. Just thought i'd trow in a good word for them

Walked in this afternoon and was greeted by a young lady named Shelby she very knowledgeable and friendly great customer service highly recommend this establishment
I'll be back

Special shout-out to Don Johnson's for helping me get my pool sweep and pump fixed. Special thanks to Josh who came out and not only figured out it was the pump that needed replaced but was so patient in explaining everything to me. He managed to get the pump and was able to install it right away. Also, a special thanks to Eric who went out of his way trying to help me with the sweep when I thought that was the problem. He gave me a fully refurbished sweep and while that wasn't the problem since the pump wasn't working, he was willing to help in whatever way he could. Everyone I spoke to was considerate and helpful. Thank you!