Services Offered
Verified by Business
Appliance repair
Vacuum repair
Review Highlights
“Came here to get service done on my Dyson vacuum and team delivered above and beyond my expectations.” in 19 reviews
“This is the second time I was helped by Tyson and hands down one of the best support experiences I received.” in 20 reviews
“Its motor had cut-out after the suction dropped off and it had emitted a faint odor of burning electrics.” in 12 reviews
Location & Hours
Amenities and More
About the Business
Dyson Service Centers are here for when you need expert help, in person. Whether you're having trouble with your current machine, are interested in buying a new one, or simply want to experience Dyson technology, we're happy to help.
Ask the Community
Q:
Do I need to make an appointment to get my dyson pro dryer checked out?
A:
I arrived there just before they closed at 4. And I was the only customer there. You can just walk in. Very helpful service.
Blair M.1 person found this helpfulQ:
Can we purchase from this location or is only for service?
A:
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Overall rating
361 reviews
5 stars
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- Milagros L.San Jose, CA01334Mar 28, 2017
I was sent by Dyson to this place to get my vacuum repaired. All this excellent reviews are true. Exceptional customer service. They gave me options at the end I ended up upgrading my vacuum with the new model at a great discount. Good job Dyson for having this Service Center running by excellent people that really know how to provide outstanding customer service.
Helpful 0Thanks 0Love this 0Oh no 0 - Elizabeth B.Berkeley, CA333Apr 12, 2024
I'm in the parking lot of this place, writing a 5 star review before I even drive away. Worried that repair would be expensive, I drove to Fremont on a Friday to have an airwrap fixed. It was don't in 5 minutes. Rudy helped me and I am so grateful-- he had me in and out in no time, showed me what was wrong, and voila! The airwrap loves to see another day.
YAY Dyson and YaY Rudy. Thanks!!!Helpful 0Thanks 0Love this 0Oh no 0 - Irina S.San Jose, CA169276Aug 27, 2024
Great service! It was a quick in and out for me for them to repair my Dyson cleaner head. 5 stars for great customer service.
Just wanted to mention their automated voice message machine says they're open Tues-Fri which almost made me turn around but thankfully they are open on Mondays. Only recommendation, update your hours on your vmail line.Helpful 0Thanks 0Love this 0Oh no 0 - Sep 27, 2023
I love my Dyson air wrap but it was glitching for some reason and needed repair. I'm closer to the Dyson store at Valley Fair but decided to go this route since I would be in the area.
I didn't really know what to expect- if they would fix it instantly or if I needed to come back. I walked in, checked in, and a younger guy came out and took my airwrap. He said he would check it out and come back out in a bit. 20 minutes later he came out and said aight it's done. Just need to run it for a bit to make sure. WOAH. I thought he was just doing diagnostics and was going to tell me to come back another day. He was very kind and went out of his way to show excellent customer service!!!
Come straight here and don't even bother with VF!Helpful 1Thanks 0Love this 3Oh no 0Business owner information
Dyson I.
Sep 28, 2023
Hello Mia Y.! We thank you for being a loyal Dyson customer and feedback! Best wishes, Dyson
- Garricko S.Union City, CA031Jun 20, 2024
This Dyson service center is legit! I walked in without an appointment right at opening hoping to get my fan fixed. Tyson greeted me and the other customers as we entered all while he was already helping a customer. Tyson was confident that he can diagnose and solve my fan's F3 error. He said there was an error with the fan's PCB and it would only take him 10 minutes to switch and fix. 10 minutes later, my fan was working perfectly and has been the last couple of days now! Thanks Tyson and team at Dyson.
Helpful 0Thanks 0Love this 0Oh no 0 - Mlchael S.SoMa, San Francisco, CA084Jun 7, 2024
If you need your Dyson vacuums or other products repaired or serviced
by all means come here, they do a fantastic job and you will be completely satisfied.Helpful 0Thanks 0Love this 0Oh no 0 - P K.Atherton, CA1357Jul 5, 2024
For years, we have used and loved Dyson products. Today, upon suggestion by Dyson Customer Support, I drove to Union City to the Dyson Service Center. That experience equaled our Dyson Product Experience. Truly "5 Stars".....In and out in 30 minutes, with a completely functional hand vacuum. Worth the drive and time for sure. The customer service technician handled 7 customers by himself. So impressive. So DYSON!
Helpful 0Thanks 0Love this 0Oh no 0 - luis h.San Francisco Bay Area, CA01Jul 3, 2024
Just stopped by today to get our Dyson repaired, they replaced the battery within 10 minutes. Super fast and efficient.
Thank you Shawn and his supervisorHelpful 0Thanks 1Love this 0Oh no 0 - Kristine M.San Francisco Bay Area, CA216Jul 5, 2024
The Union City Dyson Service Center repair shop is beyond FANTASTIC!! I got nervous when my Dyson stopped working ... I drove an hour to get to the Dyson Service Center in Union City and they did NOT disappoint! They fixed my stick vacuum in like 10 minutes and didn't charge me a dime!! This makes me love my Dyson even more. And with a shedding Husky pup at home, I need it working at all times! THIS PLACE ROCKS!
Helpful 0Thanks 0Love this 0Oh no 0 - Lena D.Alameda, CA63Aug 2, 2024
Impeccable service, very helpful! Repair performed right away, very efficiently organized!
Helpful 0Thanks 0Love this 0Oh no 0 - Mark S.San Leandro, CA1174865Jan 8, 2024
Oh my gosh, the Dyson Service Center is AWESOME. I was the first customer at 10am 1/8/24. My upright vacuum was damaged at the elbow that diverts the upright use and the hose. Check-in was simple. The staff were professional and welcoming. The work on my vacuum was completed in 25 minutes. The repair cost was reasonable and beats buying a new machine. I'll definitely recommend to all my family and friends the Dyson Service Center.
Helpful 1Thanks 1Love this 1Oh no 0Business owner information
Dyson I.
Feb 5, 2024
I noticed that you completed a survey after your recent interaction with our customer care team. We are so glad to hear your nice feedback.
Here at Dyson we strive for consistency and transparency and Dyson is committed to absolute customer satisfaction and developing products that work better. We appreciate your support and value having you as a customer.