Echo Plumbing & Rooter

I have no complaints about this business! Juan and his colleague provided the best customer service and will now be our go-to if we ever need plumbing services again!

As most of you may know, COVID caused supply chain issues and delayed shipments. Juan was so flexible and was able to accommodate our busy schedule and worked WITH us to complete our bathroom renovation. When Juan initially opened the package for our toilet it arrived completely shattered, he offered a suggestion on where we could purchase the exact toilet and ACTUALLY ended up helping us SAVE money! He even offered to pick it up the exact same day so our renovation could stay on schedule and be completed. Echo plumbing installed our new Toto toilet and vanity with our upgraded touch less faucet.

Echo plumbing are professionals and did not leave a mess! They offer reasonable pricing. I would definitely recommend them to anyone.

I found Echo on Yelp. Ratings are very good and I called for an estimate. I spoke with Viri to schedule. I had to call numerous times and Viri was very kind and accommodating. Chris and Sahy arrived on time, gave me an estimate, I asked for a price match and they did. Chris and Sahy came the very next morning and installed the new water heater. It looks excellent.

I can not say enough about the service Chris and Sahy provided. They are very good and did an EXCELLENT job. Everything is very clean and thorough. I would not hesitate to call Echo again, as long as I get Chris and Sahy!!

Thank you very much Chris and Sahy,
John

We've been having issues with 1 of our shower drains for a while; drain-o and short drain clearing strips from Amazon weren't doing the trick. We finally decided to ask a few plumbers for some quotes, mostly expecting to need the snake for clearing of hair clumps. Echo Plumbing was quick to respond and sent some guys over promptly the next morning, beating out anyone else to the punch. On arrival, even prior to arrival, we were quoted $295 which felt a bit steep for a snaking job; we negotiated down to $250 but they wanted to do the job right then and there cuz they came from Concord. We weren't too happy that we couldn't get quotes from others without these guys leaving in a huff; even more annoying was they finished the job in 10 minutes. I can't deny their effectiveness and quick response, I'll just be more conscious about scheduling my quotes for jobs in the future, especially if they need to travel some distance and don't want to go back home without being paid.

Echo plumbing has done some great work with the plumbing in my house and gained my trust to pay with cash to get a discount.

The business was honest until I paid them in cash for a job unfinished and was told by one of their tech's Chris Canas that I could pay him cash in advance and it would save me some money through working through him vs going through the company which would cost me more when getting a new water heater so I paid him in cash.

When the time came for us to get the new water heater that I paid for, Chris changed up claiming he is the most trustworthy person in the world, but lied to my wife and the company telling them that he doesn't remember that, but he wanted cash so he could keep all the money and not have the company a part of the deal.
I can understand that you want to branch out in your own, I am willing to support young entrepreneurs, but why lie about something that you agreed to when the person that sees you vision trusts you to do solid professional business. Then manipulate the paperwork to justify your shady business.

Don't pay Chris in cash unless you talk to Veri the rep or the manager and ensure that what is being discussed is on the up and up and that you get what you pay for. I got charged twice for a water heater and Chris got paid twice for a water heater and labor which he never worked for.

Do not give Chris cash for a job if he says it will save you money if you don't go through the company, Chris says he's trustworthy but not that trustworthy. I planned to work with Chris for the foreseeable future because honestly he does great work, but I will never use his services again. He used my trust against me and is now trying to use the company and its
"good name" to cover up his shady business.

I gave him 1 star but he gets no stars from for this.

Chris (and the Echo Plumbing team) are amazing!!! Chris is literally one of the most professional, courteous, and trustworthy people we've ever had work on our house. Chris was great at communicating everything he did and was clear about exactly what was needed and what things would cost. There was always clarity because he was always explaining things thoroughly. The work was done extremely well and in a timely manner. He was respectful of our home and made sure everything was cleaned up well before he left. I would recommend Chris and the team for all your plumbing work!

I called Echo Plumbing to investigate a sewer smell in my bathroom, and got an appointment within an hour. Technician Chris arrived promptly, and discovered that the wax seal in the toilet was broken, leaving a gap between the floor and the sewer line. He gave me a choice of options at differing price ranges and made sure I understood the process. Repairs were completed quickly and professionally, and caulked the toilet and cleaned up the space. He wore booties inside to protect my floor and was very respectful of my home.

The team from Echo Plumbing & Rooter were great to work with. I had a stopped up tub drain and tried everything to fix it on my own. After a weekend of Drano and snaking, I realised it was time to call in reinforcements. Echo Plumbing & Rooter was able to come out within a couple of hours of my initial call. My interaction with them from the initial call to paying the invoice was positive. They were communicative, professional, knowledgeable, and efficient. I would absolutely work with them again.

I had a clogged bathroom sink. Echo replaced the old corroded metal pipe. Great work and fair price. I will call again. Thank you Echo Plumbing.

After reaching back out to them we were able to come to an amicable resolution. Some words of warning

A Quote is free, however, you need to specify that you're requesting a quote at calling. My partner mentioned "scoping the line" and that's why we were charged $250 for them to come out and explain things. A quote doesn't cost anything but you get no video nor explanation of why it should be replaced, just a price. I was told the $250 would be credited towards the replacement if we chose to go with them (have to decide within 1 month of quote)

There was a miscommunication about "snaking" the sewer lateral vs. "Hydro-...something". I asked point blank, if "I pay you $250 more will you remove the roots" and the answer was yes and the roots were not removed. Given this miscommunication they agreed to refund us the cost of "snaking" the line. It was explained it would've taken longer to get rid of the roots and they would charge more for that so it's still bewildering that they agreed to take that extra $250 if they weren't going to remove the roots and they didn't appear to have done anything.

They ended up paying me back $300 out of the $500 so I'm still out $200 but now can use the refunded money to have another company get rid of the roots. Expensive miscommunication if you ask me but glad they met me in the middle

Fast response and great service!
I sent a message using Yelp service and Luis responded immediately. Chris arrived at my residence earlier than the scheduled time. He was very patient, explained every step in the process, and shared recommendations with no pressure. Great service and I will use them again in the future.