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Mobile Car Battery Replacement
Whether at your home or work, Ed’s Tow can come to… read more
Battery Replacement
Don’t waste your money on a tow when all your car… read more
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Review Highlights
“Joe was also very helpful, and tried several theories to get me up and running without having to tow.” in 11 reviews
“I had an accident a few weeks ago and lucked out by getting Tim from Ed's Tow sent over by my insurance company.” in 8 reviews
“AAA sent out another tow company to help and he didn't know what he was doing.” in 5 reviews
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About the Business
Business owner information
![Photo of Felix Auto Service ..](https://s3-media0.fl.yelpcdn.com/assets/srv0/yelp_styleguide/bf5ff8a79310/assets/img/default_avatars/user_medium_square.png)
Felix Auto Service ..
Towing & Road Service
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Overall rating
102 reviews
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- Mary Ann M.Menlo Park, CA7162Aug 31, 2015
John from Ed's Tow & Cradle helped me today get my car from home to the dealer. He is clearly very very good at his job and competently got my car up to the deck of the tow truck. I drove in to the dealer beside him in the truck cab and his driving was as good as everything else I saw. All in all a five star experience. I have full faith and trust that these guys are all competent professionals.
Helpful 0Thanks 0Love this 0Oh no 0 - 114892419Dec 7, 2022
Car wouldn't start this morning and my insurance company sent me Ed's Tow & Cradle to haul it in for service. Felix came out and checked that it was just a dead battery. He was informative and offered his service to replace it. So thankful that he didn't just come and tow my car to the dealership but helped find a solution for me. He went back to pick up the right battery and came back and replaced it. Highly recommend for professional and friendly service.
Helpful 1Thanks 0Love this 1Oh no 0 - Blanca G.Mountain View, CA02Aug 21, 2023
Ed's Tow came and rescued our Company's trailer that needed to be moved urgently. Communication was easy via phone and text. They billed on the spot and even the billing department was able to fix the company's info on the invoice and email it to our bookkeeper in no time. Excellent service, we will be using them again!
Helpful 0Thanks 0Love this 0Oh no 0 - Kfir C.Clifton, NJ3951Jul 26, 2023
Called my insurance company ask for a tow the assign this terrible company for the tow !
After they was assigned I called and talk to the towing company and verified my vehicle and he was sounds unsecured and say ok someone will be there in 40 min after already waiting for 1hr.
When driver arrived looked on my vehicle and said sorry I can't tow you . He new he can't tow me even before arrive he just wanted to collect the money from the insurance.
If they assign from your insurance company make sure for ask different company !!!!Helpful 1Thanks 0Love this 0Oh no 0 - N Y.Mountain View, CA1025Jun 3, 2023
Reasonable quote, and arrived when they say they were going to arrive. Nice guy, straightforward and got the work the done. Can't ask for more.
Helpful 0Thanks 0Love this 0Oh no 0 - Jul 29, 2022
My car had a flat with no spare, so my insurance provided me with a local tow from Ed's. The tow ended up running behind, but both the person I spoke to when calling the company and the driver were apologetic about being late. Arthur called me when he was nearby to let me know he'd be by shortly. He was quick with getting my car up and over to where we needed to go. He was able to bring me, my friend, and my dog (we were on our way out to lunch!) in the tow truck and had no issues with my pup. He was friendly and kind and was a great help during a stressful time for me!
Helpful 3Thanks 0Love this 1Oh no 0 - Ruby B.San Mateo, CA1092740Aug 11, 2021
It was a crazy day! But Rich came to the rescue!
Rich from Felix's company was great!! He was very friendly, respectful and fast. He knew how to take care of my car. I purchased my car 2 weeks ago and I wasn't expecting this issue with the engine. Rich arrived within 30 minutes, knew how to take care of my new ride, he was fast and very efficient. I strongly recommend this towing company, Rich was great! And very helpful.Helpful 1Thanks 0Love this 0Oh no 0Business owner information
Felix S.
Mar 11, 2022
Ed’s Tow proudly employs Rich. Glad we were able to assist you in 30 minutes and that you received friendly and respectable service.
- Hanjie W.Sunnyvale, CA2613Feb 10, 2023
The first towing experience with them is great, but they ghosted my second towing appointment. Tried to call them and it was either "be there in 1 hour" or voicemail.
Helpful 0Thanks 0Love this 0Oh no 0 - Anima A.San Jose, CA222714Jan 4, 2023Updated review
Once again, Ed's Tow & Cradle has saved me in a pinch. After being told by my car insurance roadside assistance that I would hear from my assigned towing company in 24-48 hours, I called Ed's Tow & Cradle (after having such a positive experience with them the first time) and Andre was friendly and quick to help. He gave me an hour ETA and the tow driver Roy arrived even sooner than that! Great communication, start-to-finish. I just wish I would stop needing reasons to have my car towed, but that's neither here nor there
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Felix S.
Mar 11, 2022
Glad to hear that Rich went above and beyond to mitigate your stress.
Nov 2, 2021Previous reviewI had a flat tire and was connected to Ed's Tow & Cradle via my car insurance roadside assistance. From the moment I was matched with Ed's Tow & Cradle, they reached out immediately and maintained a great line of communication. Rich was my driver/tower and he went above and beyond to help me out while I was stressed and frazzled. Thank you again Rich!
- Jonas M.San Jose, CA04Mar 31, 2022
Wow! Just wow. The pricing is better than the rest. Others I had called charged double. If you happen to stumble on Ed's tow service on Yelp for your first choice of a tow estimate, you don't need to call anyone else.
After my SUV was towed to a destination, they had miscalculated the estimate of the mileage driven and even lowered the final price even more. Very honest tow company. Highly recommended!Helpful 0Thanks 0Love this 1Oh no 0Business owner information
Felix S.
Apr 7, 2022
Thank you! We appreciate your opinion. We are glad that you found our competitive prices favorable.
- Dave V.Palo Alto, CA022Sep 14, 2022
My car quit running while driving on Alma in Palo Alto. I used my State Farm app to summon help and Ed's Tow & Cradle showed up with a truck in 5 min. They were able to put it in my driveway as requested. Quick, friendly, competent. Recommended.
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